{ "info": { "_postman_id": "f6821797-5268-425c-aa66-ecde49f95c18", "name": "8x8 Analytics for Contact Center Real-time Metrics API", "description": "The 8x8 Analytics for Contact Center Real-time Metrics API enables you to obtain the latest, real-time statistical data on queues and agents queue interactions. In addition to real-time data (which is refreshed every 5 seconds) you can also obtain data for select 15 or 30-minute intervals.\n\nThe Real-time API supports both JSON and XML file response formats. You can switch between both formats using the `Accept` header.\n\n**Note**: the Real-time metrics endpoint is available on the following URLs:\n```\nhttps://api.8x8.com/analytics/cc/v1/realtime-metrics/\nhttps://api.8x8.com/analytics/cc/v2/realtime-metrics/\nhttps://api.8x8.com/analytics/cc/v3/realtime-metrics/\nhttps://api.8x8.com/analytics/cc/v4/realtime-metrics/\nhttps://api.8x8.com/analytics/cc/v5/realtime-metrics/\n```\n\n_**This page is in the Beta stage. For step-by-step instructions on using the Real-time API refer to the [Real-time Metrics Use Case](https://8x8gateway-8x8apis.apigee.io/real-time-metrics-use-case)**_.\n## **Authentication**\nYou can try out this API through request authentication using your client credentials. Refer to [How to get API credentials](doc:how-to-get-api-keys) and [how to authenitcate](doc:oauth-authentication-for-8x8-xcaas-apis).\n\nAll requests must be made over HTTPS - calls made over HTTP will fail.\n\n\n**Note**: The Real Time Metrics API uses either the **v1**, **v2**, **v3**, **v4** or **v5** path for the following URLs:\n- Access token: **`https://api.8x8.com/oauth/v2/token`**\n\n- **`GET`** request: **`https://api.8x8.com/analytics/cc/{version}/realtime-metrics/`**\n\n\n\n\nContact Support:\n Name: Analytics Team\n Email: vcc-analytics@8x8.com", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-07-28T00:27:35.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "lastUpdatedBy": "35240", "uid": "35240-f6821797-5268-425c-aa66-ecde49f95c18" }, "item": [ { "name": "queues", "item": [ { "name": "{id}", "item": [ { "name": "Individual Queue Metrics", "id": "27732ea8-1106-4566-b8d1-b103e99b65a7", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/xml" } ], "url": { "raw": "{{baseUrl}}/queues/:id?metrics=&metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":id" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" } ], "variable": [ { "id": "31e3147b-a7de-4af5-87b3-a2d6a46e854f", "key": "id", "value": "", "description": "(Required) The queue identifier" } ] }, "description": "This method retrieves real-time metrics for a specific queue. The response returns an object which contains the queue ID, queue name and a list of metric objects. The metric contains a key field with a label or description as well as a value field." }, "response": [ { "id": "502d8546-b364-4f34-8f60-abbd09f639fd", "name": "Success/OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/xml" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:id?metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":id" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"metrics\": [\n {\n \"key\": \"\",\n \"value\": \"\"\n },\n {\n \"key\": \"\",\n \"value\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-502d8546-b364-4f34-8f60-abbd09f639fd" }, { "id": "9520dbd3-7f3b-4c9a-bb6a-06443ad4ff89", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:id?metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":id" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-9520dbd3-7f3b-4c9a-bb6a-06443ad4ff89" }, { "id": "d1001d87-7422-4d94-b408-5866a1536257", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:id?metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":id" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-d1001d87-7422-4d94-b408-5866a1536257" }, { "id": "b240fe13-3e8f-40cd-b44e-3e0ebf6d54c1", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:id?metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":id" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-b240fe13-3e8f-40cd-b44e-3e0ebf6d54c1" }, { "id": "280049a5-d204-4b21-9a81-9379ec7e4fdc", "name": "Not found", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:id?metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":id" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-280049a5-d204-4b21-9a81-9379ec7e4fdc" }, { "id": "dee426e6-2075-48e6-b84b-5e6cd0483066", "name": "Method not allowed", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:id?metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":id" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-dee426e6-2075-48e6-b84b-5e6cd0483066" } ], "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-27732ea8-1106-4566-b8d1-b103e99b65a7" } ], "id": "7aea01d2-9e6a-469e-a68e-0fa14b62c905", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-7aea01d2-9e6a-469e-a68e-0fa14b62c905" }, { "name": "{queueId}", "item": [ { "name": "agents", "item": [ { "name": "{agentId}", "item": [ { "name": "Individual Agent Statistics by Queue", "id": "9eae68f1-1889-4a06-bb9b-e959a170d5ed", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/xml" } ], "url": { "raw": "{{baseUrl}}/queues/:queueId/agents/:agentId?metrics=&metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":queueId", "agents", ":agentId" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" } ], "variable": [ { "id": "2366b7f5-8386-4e1d-bed8-4e21d27d1b0e", "key": "queueId", "value": "", "description": "(Required) This parameter returns specific queue agent information." }, { "id": "1450022d-6e10-4876-bfd0-89b363dd271e", "key": "agentId", "value": "", "description": "(Required) This parameter returns metrics for a specific agent. The requested agent must belong to the queue specified by the queueId parameter." } ] }, "description": "This method retrieves real-time metrics for a specific agent in a queue. The agent ID, agent name and a list of metric objects. A metric object contains a `key` field with a label (description) of the metric and a `value`. The response is paginated." }, "response": [ { "id": "3c7d57f7-7460-4041-b193-c2e64c840a45", "name": "Success/OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/xml" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:queueId/agents/:agentId?metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":queueId", "agents", ":agentId" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" } ], "variable": [ { "key": "queueId" }, { "key": "agentId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"metrics\": [\n {\n \"key\": \"\",\n \"value\": \"\"\n },\n {\n \"key\": \"\",\n \"value\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-3c7d57f7-7460-4041-b193-c2e64c840a45" }, { "id": "de8b8b3c-9d75-4041-8cb6-b52dc6f84b3c", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:queueId/agents/:agentId?metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":queueId", "agents", ":agentId" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" } ], "variable": [ { "key": "queueId" }, { "key": "agentId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-de8b8b3c-9d75-4041-8cb6-b52dc6f84b3c" }, { "id": "5dd0e402-f73b-4331-80b2-33783c84c5ff", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:queueId/agents/:agentId?metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":queueId", "agents", ":agentId" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" } ], "variable": [ { "key": "queueId" }, { "key": "agentId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-5dd0e402-f73b-4331-80b2-33783c84c5ff" }, { "id": "cf4d928e-3c72-4433-a40f-105ac79907be", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:queueId/agents/:agentId?metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":queueId", "agents", ":agentId" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" } ], "variable": [ { "key": "queueId" }, { "key": "agentId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-cf4d928e-3c72-4433-a40f-105ac79907be" }, { "id": "c9db5fa1-dfdf-40ca-9f4e-69607ccc1d11", "name": "Not found", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:queueId/agents/:agentId?metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":queueId", "agents", ":agentId" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" } ], "variable": [ { "key": "queueId" }, { "key": "agentId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-c9db5fa1-dfdf-40ca-9f4e-69607ccc1d11" }, { "id": "4ab6bf32-fbb4-4d32-95b2-220b3096568a", "name": "Method not allowed", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:queueId/agents/:agentId?metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":queueId", "agents", ":agentId" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" } ], "variable": [ { "key": "queueId" }, { "key": "agentId" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-4ab6bf32-fbb4-4d32-95b2-220b3096568a" } ], "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-9eae68f1-1889-4a06-bb9b-e959a170d5ed" } ], "id": "7bee5814-697b-40f1-ae44-6239e06fadcb", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-7bee5814-697b-40f1-ae44-6239e06fadcb" }, { "name": "Agent Statistics by Queue", "id": "35d145d4-a166-4f2c-b37e-0182aabfcc00", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/xml" } ], "url": { "raw": "{{baseUrl}}/queues/:queueId/agents?agent-ids=&agent-ids=&metrics=&metrics=&page=0&size=10&summary=&timezone=&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":queueId", "agents" ], "query": [ { "description": "The optional set of agent identifiers. Only metrics for selected agents is returned.", "key": "agent-ids", "value": "" }, { "description": "The optional set of agent identifiers. Only metrics for selected agents is returned.", "key": "agent-ids", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The page number", "key": "page", "value": "0" }, { "description": "The number of individual elements to be returned per page.", "key": "size", "value": "10" }, { "description": "This parameter returns the agent summary (id, name) for a specific queue. If this parameter is set to TRUE, agent-ids and metric parameters are ignored.", "key": "summary", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ], "variable": [ { "id": "a3d613f1-216d-4c6a-835a-0eee318164bc", "key": "queueId", "value": "", "description": "(Required) Returns specific queue agents IDs" } ] }, "description": "This method retrieves real-time metrics for a list of agents in a select queue. By default, all agents from the given queue will be returned. The response can be further filtered and is paginated." }, "response": [ { "id": "f727b4f1-00c3-4232-893a-f63e0031eb71", "name": "Success/OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/xml" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:queueId/agents?agent-ids=&metrics=&page=0&size=10&summary=&timezone=&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":queueId", "agents" ], "query": [ { "description": "The optional set of agent identifiers. Only metrics for selected agents is returned.", "key": "agent-ids", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The page number", "key": "page", "value": "0" }, { "description": "The number of individual elements to be returned per page.", "key": "size", "value": "10" }, { "description": "This parameter returns the agent summary (id, name) for a specific queue. If this parameter is set to TRUE, agent-ids and metric parameters are ignored.", "key": "summary", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ], "variable": [ { "key": "queueId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"metrics\": [\n {\n \"key\": \"\",\n \"value\": \"\"\n },\n {\n \"key\": \"\",\n \"value\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-f727b4f1-00c3-4232-893a-f63e0031eb71" }, { "id": "a61108ec-81c1-41d8-9318-d11396127f6b", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:queueId/agents?agent-ids=&metrics=&page=0&size=10&summary=&timezone=&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":queueId", "agents" ], "query": [ { "description": "The optional set of agent identifiers. Only metrics for selected agents is returned.", "key": "agent-ids", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The page number", "key": "page", "value": "0" }, { "description": "The number of individual elements to be returned per page.", "key": "size", "value": "10" }, { "description": "This parameter returns the agent summary (id, name) for a specific queue. If this parameter is set to TRUE, agent-ids and metric parameters are ignored.", "key": "summary", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ], "variable": [ { "key": "queueId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-a61108ec-81c1-41d8-9318-d11396127f6b" }, { "id": "500b489a-88a1-46ec-963d-aec60eb4eeaa", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:queueId/agents?agent-ids=&metrics=&page=0&size=10&summary=&timezone=&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":queueId", "agents" ], "query": [ { "description": "The optional set of agent identifiers. Only metrics for selected agents is returned.", "key": "agent-ids", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The page number", "key": "page", "value": "0" }, { "description": "The number of individual elements to be returned per page.", "key": "size", "value": "10" }, { "description": "This parameter returns the agent summary (id, name) for a specific queue. If this parameter is set to TRUE, agent-ids and metric parameters are ignored.", "key": "summary", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ], "variable": [ { "key": "queueId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-500b489a-88a1-46ec-963d-aec60eb4eeaa" }, { "id": "1641e160-1d5c-4aef-9522-faae8451ff9b", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:queueId/agents?agent-ids=&metrics=&page=0&size=10&summary=&timezone=&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":queueId", "agents" ], "query": [ { "description": "The optional set of agent identifiers. Only metrics for selected agents is returned.", "key": "agent-ids", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The page number", "key": "page", "value": "0" }, { "description": "The number of individual elements to be returned per page.", "key": "size", "value": "10" }, { "description": "This parameter returns the agent summary (id, name) for a specific queue. If this parameter is set to TRUE, agent-ids and metric parameters are ignored.", "key": "summary", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ], "variable": [ { "key": "queueId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-1641e160-1d5c-4aef-9522-faae8451ff9b" }, { "id": "87eded6a-b139-49bc-986d-34d639789e1f", "name": "Not found", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:queueId/agents?agent-ids=&metrics=&page=0&size=10&summary=&timezone=&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":queueId", "agents" ], "query": [ { "description": "The optional set of agent identifiers. Only metrics for selected agents is returned.", "key": "agent-ids", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The page number", "key": "page", "value": "0" }, { "description": "The number of individual elements to be returned per page.", "key": "size", "value": "10" }, { "description": "This parameter returns the agent summary (id, name) for a specific queue. If this parameter is set to TRUE, agent-ids and metric parameters are ignored.", "key": "summary", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ], "variable": [ { "key": "queueId" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-87eded6a-b139-49bc-986d-34d639789e1f" }, { "id": "a3baf378-a3a1-4934-9c17-1cc797f8f295", "name": "Method not allowed", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues/:queueId/agents?agent-ids=&metrics=&page=0&size=10&summary=&timezone=&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "queues", ":queueId", "agents" ], "query": [ { "description": "The optional set of agent identifiers. Only metrics for selected agents is returned.", "key": "agent-ids", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The page number", "key": "page", "value": "0" }, { "description": "The number of individual elements to be returned per page.", "key": "size", "value": "10" }, { "description": "This parameter returns the agent summary (id, name) for a specific queue. If this parameter is set to TRUE, agent-ids and metric parameters are ignored.", "key": "summary", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ], "variable": [ { "key": "queueId" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-a3baf378-a3a1-4934-9c17-1cc797f8f295" } ], "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-35d145d4-a166-4f2c-b37e-0182aabfcc00" } ], "id": "98e3a3a6-2bdc-436c-a279-f042d4f372aa", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-98e3a3a6-2bdc-436c-a279-f042d4f372aa" } ], "id": "41681959-6989-476a-92c4-8ecd956e2c40", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-41681959-6989-476a-92c4-8ecd956e2c40" }, { "name": "Queue Statistics", "id": "6a936e30-bb77-4a28-9099-ef1fe4128d59", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/xml" } ], "url": { "raw": "{{baseUrl}}/queues?metrics=&metrics=&page=0&queue-ids=&queue-ids=&size=100&summary=&timezone=&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "queues" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The page number", "key": "page", "value": "0" }, { "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues.", "key": "queue-ids", "value": "" }, { "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues.", "key": "queue-ids", "value": "" }, { "description": "The number of individual elements to be returned per page.", "key": "size", "value": "100" }, { "description": "This parameter returns the queue summary (id, name). If this parameter is set to TRUE, queue-ids and metrics parameters are ignored.", "key": "summary", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ] }, "description": "This method retrieves real-time metrics for a list of queues. By default, the metrics for all queues are returned. The result can be filtered and paginated." }, "response": [ { "id": "efb56674-18d9-41b2-9ed7-53e88c9a4fce", "name": "Success/OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/xml" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues?metrics=&page=0&queue-ids=&size=100&summary=&timezone=&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "queues" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The page number", "key": "page", "value": "0" }, { "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues.", "key": "queue-ids", "value": "" }, { "description": "The number of individual elements to be returned per page.", "key": "size", "value": "100" }, { "description": "This parameter returns the queue summary (id, name). If this parameter is set to TRUE, queue-ids and metrics parameters are ignored.", "key": "summary", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"metrics\": [\n {\n \"key\": \"\",\n \"value\": \"\"\n },\n {\n \"key\": \"\",\n \"value\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-efb56674-18d9-41b2-9ed7-53e88c9a4fce" }, { "id": "8233d7db-ed65-4530-aa24-f9f5a1f48294", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues?metrics=&page=0&queue-ids=&size=100&summary=&timezone=&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "queues" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The page number", "key": "page", "value": "0" }, { "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues.", "key": "queue-ids", "value": "" }, { "description": "The number of individual elements to be returned per page.", "key": "size", "value": "100" }, { "description": "This parameter returns the queue summary (id, name). If this parameter is set to TRUE, queue-ids and metrics parameters are ignored.", "key": "summary", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-8233d7db-ed65-4530-aa24-f9f5a1f48294" }, { "id": "4194b60c-65fb-449b-800f-d7669d2f4ba3", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues?metrics=&page=0&queue-ids=&size=100&summary=&timezone=&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "queues" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The page number", "key": "page", "value": "0" }, { "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues.", "key": "queue-ids", "value": "" }, { "description": "The number of individual elements to be returned per page.", "key": "size", "value": "100" }, { "description": "This parameter returns the queue summary (id, name). If this parameter is set to TRUE, queue-ids and metrics parameters are ignored.", "key": "summary", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-4194b60c-65fb-449b-800f-d7669d2f4ba3" }, { "id": "fcebdef3-6bb7-43f7-a313-77c2ec098d8c", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues?metrics=&page=0&queue-ids=&size=100&summary=&timezone=&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "queues" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The page number", "key": "page", "value": "0" }, { "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues.", "key": "queue-ids", "value": "" }, { "description": "The number of individual elements to be returned per page.", "key": "size", "value": "100" }, { "description": "This parameter returns the queue summary (id, name). If this parameter is set to TRUE, queue-ids and metrics parameters are ignored.", "key": "summary", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-fcebdef3-6bb7-43f7-a313-77c2ec098d8c" }, { "id": "b9b55ab7-79a8-43ea-ae83-b381b76c766b", "name": "Not found", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues?metrics=&page=0&queue-ids=&size=100&summary=&timezone=&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "queues" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The page number", "key": "page", "value": "0" }, { "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues.", "key": "queue-ids", "value": "" }, { "description": "The number of individual elements to be returned per page.", "key": "size", "value": "100" }, { "description": "This parameter returns the queue summary (id, name). If this parameter is set to TRUE, queue-ids and metrics parameters are ignored.", "key": "summary", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-b9b55ab7-79a8-43ea-ae83-b381b76c766b" }, { "id": "ec7c501d-7e3a-4fcc-b147-194b82e029e6", "name": "Method not allowed", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/queues?metrics=&page=0&queue-ids=&size=100&summary=&timezone=&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "queues" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The page number", "key": "page", "value": "0" }, { "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues.", "key": "queue-ids", "value": "" }, { "description": "The number of individual elements to be returned per page.", "key": "size", "value": "100" }, { "description": "This parameter returns the queue summary (id, name). If this parameter is set to TRUE, queue-ids and metrics parameters are ignored.", "key": "summary", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-ec7c501d-7e3a-4fcc-b147-194b82e029e6" } ], "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-6a936e30-bb77-4a28-9099-ef1fe4128d59" } ], "id": "2e12287a-8003-4d66-bb9c-99cbfad75ff6", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-2e12287a-8003-4d66-bb9c-99cbfad75ff6" }, { "name": "groups", "item": [ { "name": "{id}", "item": [ { "name": "Individual Group Statistics", "id": "6dfc158b-ba66-4c34-a39d-fb324e5e1c85", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/xml" } ], "url": { "raw": "{{baseUrl}}/groups/:id?metrics=&metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "groups", ":id" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" } ], "variable": [ { "id": "10fd47ef-1fc6-49cf-af47-b554faddf203", "key": "id", "value": "", "description": "(Required) " } ] }, "description": "This method retrieves real-time metrics for a specific group. The response returns an object which contains the group ID, group name and a list of metric objects. The metric contains a key field with a label or description as well as a value field." }, "response": [ { "id": "f84b60a5-9554-4041-bf8a-02a7c52acd91", "name": "Success/OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/xml" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/groups/:id?metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "groups", ":id" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" } ], "variable": [ { "key": "id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"metrics\": [\n {\n \"key\": \"\",\n \"value\": \"\"\n },\n {\n \"key\": \"\",\n \"value\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-f84b60a5-9554-4041-bf8a-02a7c52acd91" } ], "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-6dfc158b-ba66-4c34-a39d-fb324e5e1c85" } ], "id": "49296a11-4d3b-4408-8402-7cb767809043", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-49296a11-4d3b-4408-8402-7cb767809043" }, { "name": "{groupId}", "item": [ { "name": "agents", "item": [ { "name": "{agentId}", "item": [ { "name": "Individual Agent Statistics by Group", "id": "ae97d770-d937-4161-bc90-77765663d29e", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/xml" } ], "url": { "raw": "{{baseUrl}}/groups/:groupId/agents/:agentId?metrics=&metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "groups", ":groupId", "agents", ":agentId" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" } ], "variable": [ { "id": "41efd9a2-fe6f-4699-82c7-4d97176140f6", "key": "groupId", "value": "", "description": "(Required) " }, { "id": "5649e365-daf8-4d0d-978a-565aaca55c8c", "key": "agentId", "value": "", "description": "(Required) " } ] }, "description": "This method retrieves real-time metrics for a specific agent in a group. The agent ID, agent name and a list of metric objects. A metric object contains a `key` field with a label (description) of the metric and a `value`. The response is paginated." }, "response": [ { "id": "6f52383e-c482-465b-97b7-6347358ebe4f", "name": "Success/OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/xml" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/groups/:groupId/agents/:agentId?metrics=&timezone=", "host": [ "{{baseUrl}}" ], "path": [ "groups", ":groupId", "agents", ":agentId" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" } ], "variable": [ { "key": "groupId" }, { "key": "agentId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"metrics\": [\n {\n \"key\": \"\",\n \"value\": \"\"\n },\n {\n \"key\": \"\",\n \"value\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-6f52383e-c482-465b-97b7-6347358ebe4f" } ], "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-ae97d770-d937-4161-bc90-77765663d29e" } ], "id": "600b8006-29fb-4dc6-80eb-6b78e57a7860", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-600b8006-29fb-4dc6-80eb-6b78e57a7860" }, { "name": "Agent Statistics by Group", "id": "a07ce1af-337d-495c-a874-aadda09785a4", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/xml" } ], "url": { "raw": "{{baseUrl}}/groups/:groupId/agents?agent-ids=&agent-ids=&summary=&metrics=&metrics=&timezone=&page=0&size=100&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "groups", ":groupId", "agents" ], "query": [ { "key": "agent-ids", "value": "" }, { "key": "agent-ids", "value": "" }, { "description": "Returns a summary (id, name) of agents for a specific group. If this parameter is set as TRUE, agent-ids and metrics parameters will be ignored.", "key": "summary", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "key": "page", "value": "0" }, { "key": "size", "value": "100" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ], "variable": [ { "id": "f5e09f81-5184-4e44-ba60-487980f7505c", "key": "groupId", "value": "", "description": "(Required) " } ] }, "description": "This method retrieves real-time metrics for a list of agents in a selected group. By default, all agents from the given group will be returned. The response can be further filtered and is paginated." }, "response": [ { "id": "e2b1e725-56db-4f23-9da3-4579d16304f5", "name": "Success/OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/xml" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/groups/:groupId/agents?agent-ids=&summary=&metrics=&timezone=&page=0&size=100&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "groups", ":groupId", "agents" ], "query": [ { "key": "agent-ids", "value": "" }, { "description": "Returns a summary (id, name) of agents for a specific group. If this parameter is set as TRUE, agent-ids and metrics parameters will be ignored.", "key": "summary", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "key": "page", "value": "0" }, { "key": "size", "value": "100" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ], "variable": [ { "key": "groupId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"metrics\": [\n {\n \"key\": \"\",\n \"value\": \"\"\n },\n {\n \"key\": \"\",\n \"value\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-e2b1e725-56db-4f23-9da3-4579d16304f5" } ], "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-a07ce1af-337d-495c-a874-aadda09785a4" } ], "id": "8eefd058-ac1b-4a47-9892-c027b3efb85f", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-8eefd058-ac1b-4a47-9892-c027b3efb85f" } ], "id": "8dd54e1e-8698-42b7-8b88-5815064418ac", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-8dd54e1e-8698-42b7-8b88-5815064418ac" }, { "name": "Group Statistics", "id": "4c0d12bb-deeb-4fb1-a25c-13267da20058", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/xml" } ], "url": { "raw": "{{baseUrl}}/groups?metrics=&metrics=&group-ids=&group-ids=&summary=&timezone=&page=0&size=100", "host": [ "{{baseUrl}}" ], "path": [ "groups" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "key": "group-ids", "value": "" }, { "key": "group-ids", "value": "" }, { "description": "Returns a summary (id, name) of groups. If this parameter is set to TRUE, group-ids and metrics parameters will be ignored.", "key": "summary", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" }, { "key": "page", "value": "0" }, { "key": "size", "value": "100" } ] }, "description": "This method retrieves real-time metrics for a list of groups. By default, the metrics for all groups are returned. The result can be filtered and paginated." }, "response": [ { "id": "c137976e-421d-4548-a534-6968ebbfe377", "name": "OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/xml" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/groups?metrics=&group-ids=&summary=&timezone=&page=0&size=100", "host": [ "{{baseUrl}}" ], "path": [ "groups" ], "query": [ { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "key": "group-ids", "value": "" }, { "description": "Returns a summary (id, name) of groups. If this parameter is set to TRUE, group-ids and metrics parameters will be ignored.", "key": "summary", "value": "" }, { "description": "The specified timezone (applicable for TODAY metrics only).", "key": "timezone", "value": "" }, { "key": "page", "value": "0" }, { "key": "size", "value": "100" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"name\": \"\",\n \"metrics\": [\n {\n \"key\": \"\",\n \"value\": \"\"\n },\n {\n \"key\": \"\",\n \"value\": \"\"\n }\n ]\n}", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-c137976e-421d-4548-a534-6968ebbfe377" } ], "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-4c0d12bb-deeb-4fb1-a25c-13267da20058" } ], "id": "f3a914ff-4860-4410-b305-2eb48667d0a1", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-f3a914ff-4860-4410-b305-2eb48667d0a1" }, { "name": "agents-in-queue-groups", "item": [ { "name": "Retrieve realtime metrics for all agents in multiple queues.", "id": "0e0f5b7c-d003-416f-b33e-3805e51ac168", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/agents-in-queue-groups?queue-ids=&queue-ids=&metrics=&metrics=&timezone=&showEnabledAgents=false", "host": [ "{{baseUrl}}" ], "path": [ "agents-in-queue-groups" ], "query": [ { "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues.", "key": "queue-ids", "value": "" }, { "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues.", "key": "queue-ids", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "description": "When true, the response also includes agents assigned to the selected queues that are currently logged in (any status except `LoggedOut`), even if they have no current queue activity. These agents appear only in the top-level `agents` array with their full metrics; `queues[].agentMetrics` is not affected. Defaults to false.", "key": "showEnabledAgents", "value": "false" } ] }, "description": "Retrieve realtime metrics for all agents in multiple queues." }, "response": [ { "id": "a8428951-77d6-4449-a912-ee61ebd2a235", "name": "Success/OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/agents-in-queue-groups?queue-ids=&metrics=&timezone=&showEnabledAgents=false", "host": [ "{{baseUrl}}" ], "path": [ "agents-in-queue-groups" ], "query": [ { "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues.", "key": "queue-ids", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "description": "When true, the response also includes agents assigned to the selected queues that are currently logged in (any status except `LoggedOut`), even if they have no current queue activity. These agents appear only in the top-level `agents` array with their full metrics; `queues[].agentMetrics` is not affected. Defaults to false.", "key": "showEnabledAgents", "value": "false" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"agents\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"metrics\": {\n \"aliquip_c11\": \"\"\n }\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"metrics\": {\n \"culpa8\": \"\",\n \"deserunt683\": \"\"\n }\n }\n ],\n \"queues\": [\n {\n \"queueId\": \"\",\n \"assignedAgents\": [\n \"\",\n \"\"\n ],\n \"agentMetrics\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"metrics\": {\n \"labore_0f\": \"\"\n }\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"metrics\": {\n \"Ut_bb2\": \"\"\n }\n }\n ]\n },\n {\n \"queueId\": \"\",\n \"assignedAgents\": [\n \"\",\n \"\"\n ],\n \"agentMetrics\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"metrics\": {\n \"nostrud6_6\": \"\"\n }\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"metrics\": {\n \"elit_dd\": \"\",\n \"enim_d\": \"\"\n }\n }\n ]\n }\n ]\n}", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-a8428951-77d6-4449-a912-ee61ebd2a235" }, { "id": "3e023923-f303-44b9-8bd6-e17867738003", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/agents-in-queue-groups?queue-ids=&metrics=&timezone=&showEnabledAgents=false", "host": [ "{{baseUrl}}" ], "path": [ "agents-in-queue-groups" ], "query": [ { "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues.", "key": "queue-ids", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "description": "When true, the response also includes agents assigned to the selected queues that are currently logged in (any status except `LoggedOut`), even if they have no current queue activity. These agents appear only in the top-level `agents` array with their full metrics; `queues[].agentMetrics` is not affected. Defaults to false.", "key": "showEnabledAgents", "value": "false" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-3e023923-f303-44b9-8bd6-e17867738003" }, { "id": "8b9f58a2-be37-452d-9685-a76f4e36b8d6", "name": "Unauthorized", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/agents-in-queue-groups?queue-ids=&metrics=&timezone=&showEnabledAgents=false", "host": [ "{{baseUrl}}" ], "path": [ "agents-in-queue-groups" ], "query": [ { "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues.", "key": "queue-ids", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "description": "When true, the response also includes agents assigned to the selected queues that are currently logged in (any status except `LoggedOut`), even if they have no current queue activity. These agents appear only in the top-level `agents` array with their full metrics; `queues[].agentMetrics` is not affected. Defaults to false.", "key": "showEnabledAgents", "value": "false" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-8b9f58a2-be37-452d-9685-a76f4e36b8d6" }, { "id": "de589d7d-8306-4ff2-8989-2768766805b6", "name": "Forbidden", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/agents-in-queue-groups?queue-ids=&metrics=&timezone=&showEnabledAgents=false", "host": [ "{{baseUrl}}" ], "path": [ "agents-in-queue-groups" ], "query": [ { "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues.", "key": "queue-ids", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "description": "When true, the response also includes agents assigned to the selected queues that are currently logged in (any status except `LoggedOut`), even if they have no current queue activity. These agents appear only in the top-level `agents` array with their full metrics; `queues[].agentMetrics` is not affected. Defaults to false.", "key": "showEnabledAgents", "value": "false" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-de589d7d-8306-4ff2-8989-2768766805b6" }, { "id": "b32e4649-aee6-457f-8d25-3fdb09e0d6e3", "name": "Not found", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/agents-in-queue-groups?queue-ids=&metrics=&timezone=&showEnabledAgents=false", "host": [ "{{baseUrl}}" ], "path": [ "agents-in-queue-groups" ], "query": [ { "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues.", "key": "queue-ids", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "description": "When true, the response also includes agents assigned to the selected queues that are currently logged in (any status except `LoggedOut`), even if they have no current queue activity. These agents appear only in the top-level `agents` array with their full metrics; `queues[].agentMetrics` is not affected. Defaults to false.", "key": "showEnabledAgents", "value": "false" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-b32e4649-aee6-457f-8d25-3fdb09e0d6e3" }, { "id": "efe44b45-0eff-4bd2-90af-8ae70a4d92ab", "name": "Method not allowed", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/agents-in-queue-groups?queue-ids=&metrics=&timezone=&showEnabledAgents=false", "host": [ "{{baseUrl}}" ], "path": [ "agents-in-queue-groups" ], "query": [ { "description": "The optional set of queue identifiers. You only receive returned metrics for identified queues.", "key": "queue-ids", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "description": "When true, the response also includes agents assigned to the selected queues that are currently logged in (any status except `LoggedOut`), even if they have no current queue activity. These agents appear only in the top-level `agents` array with their full metrics; `queues[].agentMetrics` is not affected. Defaults to false.", "key": "showEnabledAgents", "value": "false" } ] } }, "status": "Method Not Allowed", "code": 405, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-efe44b45-0eff-4bd2-90af-8ae70a4d92ab" } ], "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-0e0f5b7c-d003-416f-b33e-3805e51ac168" } ], "id": "17afdad4-dedf-4f52-ba32-2fd53cf9a118", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-17afdad4-dedf-4f52-ba32-2fd53cf9a118" }, { "name": "agents", "item": [ { "name": "Retrieve all agents with all specified metrics within a tenant.", "id": "2a3dddd5-bc37-4d56-a167-c96f5bcfc99b", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/agents?agent-ids=&agent-ids=&group-ids=&group-ids=&summary=&metrics=&metrics=&timezone=&page=0&size=100&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "agents" ], "query": [ { "description": "Optional set of agent identifiers. 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If this parameter is set as TRUE, agent-ids, group-ids and metrics parameters will be ignored.", "key": "summary", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "key": "page", "value": "0" }, { "key": "size", "value": "100" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ] }, "description": "Retrieve all agents with all specified metrics within a tenant." }, "response": [ { "id": "954ed0e6-f3f1-4ee1-9a95-997b88c925e4", "name": "Success/OK", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/agents?agent-ids=&group-ids=&summary=&metrics=&timezone=&page=0&size=100&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "agents" ], "query": [ { "description": "Optional set of agent identifiers. 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If this parameter is set as TRUE, agent-ids, group-ids and metrics parameters will be ignored.", "key": "summary", "value": "" }, { "description": "The set of metric identifiers to be returned.", "key": "metrics", "value": "" }, { "description": "The specific timezone (applicable for TODAY metrics only)", "key": "timezone", "value": "" }, { "key": "page", "value": "0" }, { "key": "size", "value": "100" }, { "description": "Add totals for time, percentage, average and count metric.", "key": "includeTotals", "value": "" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "[\n {\n \"id\": \"\",\n \"name\": \"\",\n \"groupId\": \"\",\n \"groupName\": \"\",\n \"metrics\": [\n {\n \"key\": \"\",\n \"value\": \"\"\n },\n {\n \"key\": \"\",\n \"value\": \"\"\n }\n ]\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"groupId\": \"\",\n \"groupName\": \"\",\n \"metrics\": [\n {\n \"key\": \"\",\n \"value\": \"\"\n },\n {\n \"key\": \"\",\n \"value\": \"\"\n }\n ]\n }\n]", "createdAt": "2026-07-28T00:27:36.000Z", "updatedAt": "2026-07-28T00:27:36.000Z", "uid": "35240-954ed0e6-f3f1-4ee1-9a95-997b88c925e4" }, { "id": "445b9dcc-450d-413d-9f39-02772d5596cc", "name": "Bad request", "originalRequest": { "method": "GET", "header": [ { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/agents?agent-ids=&group-ids=&summary=&metrics=&timezone=&page=0&size=100&includeTotals=", "host": [ "{{baseUrl}}" ], "path": [ "agents" ], "query": [ { "description": "Optional set of agent identifiers. 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