generated: '2026-07-25'
method: searched
source: https://developer.8x8.com/actions-events/docs/introduction

note: >-
  8x8 markets this surface as "Embeddable Communications" — client-side widgets and
  embedding SDKs that render an 8x8 experience inside the customer's own web or mobile
  app. It is distinct from the server-side package surface in packages/8x8-packages.yml
  (which for 8x8 is essentially empty for REST).

families:
- family: Webchat widget
  product: 8x8 Contact Center (Actions & Events)
  type: embeddable script widget
  docs: https://developer.8x8.com/actions-events/docs/introduction
  description: >-
    A drop-in chat widget (invitation, form, chat window) embedded in a customer website
    and wired to 8x8 Contact Center queues, with realtime translation and 8x8 Native CRM
    variable pass-through.
  capabilities:
  - id: theming
    docs: https://developer.8x8.com/actions-events/docs/theming
    description: Primary/secondary colour configuration across the button, invitation,
      form and window; a glossary of every theme property is published.
  - id: button-theming
    docs: https://developer.8x8.com/actions-events/docs/button-theming
  - id: dark-mode
    docs: https://developer.8x8.com/actions-events/docs/dark-mode-example
  - id: customer-information
    docs: https://developer.8x8.com/actions-events/docs/customer-information
    method: setCustomerInfo()
    description: Push customer-specific data from the host page into the widget and on to
      the agent / CRM.
  - id: reset-customer-information
    docs: https://developer.8x8.com/actions-events/docs/reset-customer-information
  - id: chat-variables
    docs: https://developer.8x8.com/actions-events/docs/set-chat-variables
  - id: event-callbacks
    docs: https://developer.8x8.com/actions-events/docs/event-callbacks
    method: setProxy()
    description: Register callbacks against the widget's lifecycle events.
  - id: end-chat
    docs: https://developer.8x8.com/actions-events/docs/end-chat
    description: Programmatically end a webchat session from the host page.
  - id: notification-sound
    docs: https://developer.8x8.com/actions-events/docs/notification-sound
    method: setNotificationSoundToggle()
  - id: invitation-quick-replies
    docs: https://developer.8x8.com/actions-events/docs/invitation-quick-replies
  - id: chat-language
    docs: https://developer.8x8.com/actions-events/docs/chat-language
    description: Realtime translation of the customer's language in the chat.

- family: Jitsi IFrame API (JaaS)
  product: Jitsi as a Service
  type: embedded iframe + JS API
  docs: https://developer.8x8.com/jaas/docs/iframe-api-overview
  description: >-
    Embeds a full JaaS meeting in a web page as an iframe controlled through a JavaScript
    API of commands, events and functions; authorized with an RS256-signed JWT minted
    from a JaaS API key pair.
  loaders:
  - name: external_api.js (Jitsi IFrame API)
    kind: hosted script
  - name: '@jitsi/react-sdk (JaaSMeeting component)'
    kind: npm component library
    package: packages/8x8-packages.yml
    docs: https://developer.8x8.com/jaas/docs/web-sdk-react
  - name: '@jitsi/vue-sdk'
    kind: npm component library
  - name: lib-jitsi-meet
    kind: low-level JS library for a fully custom UI
    docs: https://developer.8x8.com/jaas/docs/enabling-with-lib-jitsi-meet-sdk
  mobile:
  - {platform: android, docs: https://developer.8x8.com/jaas/docs/mobile-sdk-android}
  - {platform: ios, docs: https://developer.8x8.com/jaas/docs/mobile-sdk-ios}
  auth: https://developer.8x8.com/jaas/docs/api-keys-jwt

- family: Video Interaction (agent-to-customer video)
  product: 8x8 CPaaS
  type: hosted/prebuilt surface
  docs: https://developer.8x8.com/connect/reference
  api: openapi/8x8-connect-video-interaction-api.json
  description: >-
    Creates an agent-to-customer video session from an existing messaging or voice
    interaction and returns hosted join surfaces for both the agent and the customer.

- family: Maestro / Partner SDK
  product: 8x8 Technology Partner programme
  type: JS SDK for partner-built agent-side embeds
  docs: https://developer.8x8.com/tech-partner/docs/partner-sdk-maestro-sdk-overview
  description: >-
    The SDK technology partners use to embed their own experience alongside the 8x8 agent
    workspace, with an event stream for call/interaction context.
  references:
  - https://developer.8x8.com/tech-partner/docs/partner-sdk-events
  - https://developer.8x8.com/tech-partner/docs/partner-sdk-maestro-sdk-events
  - https://developer.8x8.com/tech-partner/docs/partner-sdk-integration-guide
  demo: https://developer.8x8.com/demos/maestro-sdk/

cross_links:
  packages: packages/8x8-packages.yml
  authentication: authentication/8x8-authentication.yml