openapi: 3.2.0
info:
  version: 1.0.21
  title: Quality Management and Speech Analytics Evaluations API
  contact:
    name: QM/SA Team
    email: qm-team@8x8.com
  termsOfService: https://www.8x8.com/terms-and-conditions
  description: 'The Quality Management and Speech Analytics (QMSA) API enables you to access raw resources such as interaction metadata, evaluation results, and users.

    ## **Authentication**

    You can try out this API through request authentication using your client credentials. Refer to [Client Credentials](/analytics/docs/how-to-get-api-keys) on the [Getting Started](/tech-partner/docs/getting-started) page for more information.

    All requests must be made over HTTPS - calls made over HTTP will fail.

    ## **Regions**

    The API resources are available distinctly for each geographical region in which the customer is located or provisioned. The base URLs for regions are as follows:

    <table> <tr> <td><b>URL</b></td> <td><b>Region</b></td> </tr> <tr> <td><b><a href=''https://api.8x8.com/qm/us-west/v1''>https://api.8x8.com/qm/us-west/v1</a></b></td><td>Western US</td></tr><tr> <td><b><a href=''https://api.8x8.com/qm/us-east/v1''>https://api.8x8.com/qm/us-east/v1</a></b></td><td>Eastern US</td></tr><tr> <td><b><a href=''https://api.8x8.com/qm/uk/v1''>https://api.8x8.com/qm/uk/v1</a></b></td><td>United Kingdom</td></tr><tr> <td><b><a href=''https://api.8x8.com/qm/ap/v1''>https://api.8x8.com/qm/ap/v1</a></b></td><td>Australia</td> </tr> <tr> <td><b><a href=''https://api.8x8.com/qm/ca/v1''>https://api.8x8.com/qm/ca/v1</a></b></td><td>Canada</td> </tr> </table>


    ## **Headers**

    With every API call, the header should contain the **`pbx`** name from which the data is to be derived.

    The header key is **`pbx`**.

    ## **Resource IDs**

    The QMSA API uses short non-sequential unique **`ids`**. Every resource **`id`** **must** consist of URL friendly characters such as:

    * Uppercase or lowercase letters of the alphabet (**`A-Z`** or **`a-z`**)

    * Numbers (**`0-9`**)

    * Underscores (**`_`**) or hyphens (**`-`**)

    The QMSA API uses the following resoruce **`ids`**:

    * **`userReference`** (e.g., `283`) - The unique identifier of the system registered user.


    * **`interactionGuid`** (e.g.,`int-15bd0b19d21-KKx2fSQPPTD3DRpOS8UfhmgALh-phone-03-sample`) - The interaction object''s globally unique identifier for a single interaction.

    * **`customField`** (e.g., `customField1`) - One of 25 custom field identifiers.

    * **`evaluationId`** (e.g., `45`) - The unique identifier for a system evaluation.

    ## **Representation of Date and Time**

    All exchange of date and time-related data **must** be completed according to the ISO 8601 standard and stored in UTC. When returning date and time-related data **`YYYY-MM-DDThh:mm:ss`** format **must** be used.


    ## **Payload Media Type**

    Where applicable the QMSA API requires the use pf the JSON media-type. Requests that contain a message-body use plain JSON to set or update resource states. `Content-type: application/json` and `Accept: application/json` headers **must** be set on all requests if not stated otherwise.


    ## **Ordering**

    By default, all resources returned in collections are ordered by their creation time in ascending order.

    ## **Pagination**

    The QMSA API uses URI query pagination to retrieve resource collections. When a resource collection is obtained, the method used to obtain the total count of the type resourced is also returned. The pages **must** be zero (0) based, and the page size **must** be a value between 1 and 100. The default value is 100. The answer can contain links to the either the **`nextPage`** or **`previousPage`**.

    ## **HATEOAS**

    The QMSA API uses the Spring HATEOAS model for retrieving links to related resources within responses.

    ## **Filtering**

    The QMSA API is designed with limited filtering capiblities. The filtering that is available in each method is possible only for important key/value pairs. More information on what is avaiable for filtering can be found with each method description.

    ## **Error response**

    The QMSA API returns both machine-readable error codes and human-readable error messages in the response body when an error occurs.

    ## **Versioning**

    This API uses URI versioning. Subsequent versions may introduce breaking changes.

    ## **Example**

    Second version of method: `https://api.8x8.com/qm/us-west/V2/method`'
servers:
- url: https://api.8x8.com/qm/{region}/{apiversion}
  description: The QM/SA API Gateway Endpoint
  variables:
    region:
      enum:
      - us-west
      - us-east
      - uk
      - ap
      - ca
      default: us-west
    apiversion:
      default: v1
security:
- bearerAuth: []
tags:
- name: Evaluations
paths:
  /evaluations/count:
    get:
      tags:
      - Evaluations
      summary: The evaluation count
      description: Retrieves the evaluation count
      operationId: evaluations count
      parameters:
      - name: Content-Type
        in: header
        required: true
        style: simple
        explode: false
        schema:
          type: string
          example: application/json
      - name: startTS
        in: query
        description: The UTC time to start the query with.
        required: false
        style: form
        explode: true
        schema:
          type: string
          example: '2018-03-02 06:14:53'
      - name: endTS
        in: query
        description: The UTC time to end the query with.
        required: false
        style: form
        explode: true
        schema:
          type: string
          example: '2018-03-02 09:14:53'
      - name: useInteractionTime
        in: query
        description: Specifies whether to consider interaction creation time instead of evaluation creation time
        required: false
        style: form
        explode: true
        schema:
          type: boolean
          example: true
      - name: interactionGuid
        in: query
        description: The interaction object unique identifier for a record. Separate up to **10** **`guids`** using a comma.
        required: false
        style: form
        explode: true
        schema:
          type: array
          items:
            type: string
      - name: userReference
        in: query
        description: The unique identifier for the requested user's interactions count.
        required: false
        style: form
        explode: true
        schema:
          type: number
          format: double
          example: 283
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: string
                example: 25
        default:
          description: Unexpected error
      deprecated: false
  /evaluations:
    get:
      tags:
      - Evaluations
      summary: Evaluation collection
      description: Retrieves evaluations collection
      operationId: evaluations
      parameters:
      - name: Content-Type
        in: header
        required: true
        style: simple
        explode: false
        schema:
          type: string
          example: application/json
      - name: startTS
        in: query
        description: The UTC time to begin the query with.
        required: false
        style: form
        explode: true
        schema:
          type: string
          example: '2018-03-02 06:14:53'
      - name: endTS
        in: query
        description: The UTC time to end the query with.
        required: false
        style: form
        explode: true
        schema:
          type: string
          example: '2018-03-02 09:14:53'
      - name: useInteractionTime
        in: query
        description: Specifies whether to consider interaction creation time instead of evaluation creation time
        required: false
        style: form
        explode: true
        schema:
          type: boolean
          example: true
      - name: page
        in: query
        description: The page to start the query with.
        required: false
        style: form
        explode: true
        schema:
          type: number
          format: double
          example: 1
      - name: size
        in: query
        description: The page size to start the query with.
        required: false
        style: form
        explode: true
        schema:
          type: number
          format: double
          example: 30
      - name: interactionGuid
        in: query
        description: The unique identifier of the interaction object which uniquely identifies a record. Separate up to **10** **`guids`** using a comma.
        required: false
        style: form
        explode: true
        schema:
          type: array
          items:
            type: string
      - name: userReference
        in: query
        description: The user's unique identifier for requested evaluations
        required: false
        style: form
        explode: true
        schema:
          type: number
          format: double
          example: 283
      - name: templateName
        in: query
        description: The name of the template that is used for evaluation.
        required: false
        style: form
        explode: true
        schema:
          type: string
          example: Agent performance
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/evaluationDetailsResponse'
        default:
          description: Unexpected error
      deprecated: false
  /evaluations/{evaluationId}/details:
    get:
      tags:
      - Evaluations
      summary: The evaluation details specified by ID.
      description: Retrieves a single evaluation which consists of the template section and answered questions.
      operationId: evaluation details
      parameters:
      - name: evaluationId
        in: path
        description: The unique identifier for the evaluation
        required: true
        style: simple
        explode: false
        schema:
          type: number
          format: double
          example: 45
      - name: Content-Type
        in: header
        required: true
        style: simple
        explode: false
        schema:
          type: string
          example: application/json
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/evaluationDetailResponse'
        default:
          description: Unexpected error
      deprecated: false
components:
  schemas:
    evaluationDetailResponse:
      description: The object model for evaluation details
      title: Evaluation Details
      type: object
      properties:
        evaluationId:
          type: number
          description: The evaluation unique identifier
          example: 45
        sections:
          type: array
          description: The list of sections in the evaluation template
          items:
            $ref: '#/components/schemas/qualityEvaluationSections'
    qualityEvaluationDetailsLink:
      description: The preformatted query URL link for evaluation details
      title: Quality Evaluation Details Link
      type: object
      properties:
        rel:
          type: string
          description: Relation
          example: topics
        href:
          type: string
          description: The evaluation details URL link
          example: https://api.8x8.com/qm/us-west/v1/evaluations/45/details
        type:
          type: string
          description: HTTP verb
          example: GET
    qualityEvaluationQuestions:
      description: The object model for a quality evaluation question
      title: Quality Evaluation Questions
      type: object
      properties:
        question:
          type: string
          description: The question text
          example: Question
        answer:
          type: array
          description: The list of answers provided for a question which, depending on the question types, can either be a string, list of strings, or a number.
          items:
            type: string
            example: 'Yes'
    evaluationDetailsResponse:
      description: The object model for the evaluation details response
      title: Evaluations Detailed Response
      type: object
      properties:
        pageNumber:
          type: number
          description: The requested page number
          example: 1
        pageSize:
          type: number
          description: The requested page size
          example: 100
        pageResultSize:
          type: number
          description: The page size of returned results
          example: 1
        content:
          type: array
          items:
            $ref: '#/components/schemas/qualityEvaluationContent'
        links:
          type: array
          items:
            oneOf:
            - $ref: '#/components/schemas/nextUrlLink'
            - $ref: '#/components/schemas/prevUrlLink'
    qualityEvaluationContent:
      description: The object model for evaluation
      title: Evaluation Content
      type: object
      properties:
        evaluationId:
          type: number
          description: The unique identifier for the evaluation
          example: 45
        createdAt:
          type: string
          description: The datetime when the evaluation was performed.
          example: '2018-03-02T07:14:53'
        updatedAt:
          type: string
          description: The datetime when the evaluation was updated.
          example: '2018-03-05T08:24:33'
        interactionGuid:
          type: string
          description: The interaction unique identifier
          example: int-15bd0b19d21-KK2fSQPPTD3DRpOS8UfhmgALh-phone-03-sample
        templateName:
          type: string
          description: The name of the template used for evaluation
          example: Agent performance
        calibrated:
          type: boolean
          description: Identifies whether the calibration for the evaluation is available
          example: false
        agent:
          $ref: '#/components/schemas/interactionAgent'
        evaluator:
          $ref: '#/components/schemas/basicUser'
        updater:
          $ref: '#/components/schemas/basicUser'
        result:
          $ref: '#/components/schemas/qualityEvaluationResult'
        links:
          type: array
          items:
            $ref: '#/components/schemas/qualityEvaluationDetailsLink'
    interactionAgent:
      description: The object model for the agent details provided in interaction responses.
      title: Agent interactions
      type: object
      properties:
        userReference:
          type: number
          description: The unique identifier for the user
          example: 283
        agentId:
          type: string
          description: The agent identifier associated with the user
          example: agent123
        name:
          type: string
          description: The user's full name
          example: John Doe
        mainGroup:
          type: string
          description: The main group to which the user belongs.
          example: Agent
        supervisorName:
          type: string
          description: The supervisor's full name
          example: David Smith
        trainerName:
          type: string
          description: The trainer's full name
          example: Ian Smith
        site:
          type: string
          description: The agent's site
          example: California
    prevUrlLink:
      description: The preformatted query URL for the previous page
      title: Previous URL Link
      type: object
      properties:
        rel:
          type: string
          description: The previous link URL
          example: prevUrl
        href:
          type: string
          description: The previous link URL
        type:
          type: string
          description: HTTP verb
          example: GET
    nextUrlLink:
      description: The preformatted query URL for the next page
      title: Next URL Link
      type: object
      properties:
        rel:
          type: string
          description: Next link URL
          example: nextUrl
        href:
          type: string
          description: Next link URL
        type:
          type: string
          description: HTTP verb
          example: GET
    qualityEvaluationSections:
      description: The object model for the quality evaluation section
      title: Quality Evaluation Sections
      type: object
      properties:
        sectionName:
          type: string
          description: The name of the section
          example: Template section
        questions:
          type: array
          description: The list of questions in a section.
          items:
            $ref: '#/components/schemas/qualityEvaluationQuestions'
    qualityEvaluationResult:
      description: The object model for an evaluation result
      title: Quality Evaluation Result
      type: object
      properties:
        score:
          type: number
          description: The score obtained by the evaluated agent for their evaluation.
          example: 75
        goal:
          type: number
          description: The passing score considered in the evaluation.
          example: 90
        hasPassed:
          type: boolean
          description: Identifies whether the score obtained leads to evaluation passing or failing
          example: true
        timeSpent:
          type: number
          description: The amount of time, in seconds, required by the evaluator to complete the evaluation form.
          example: 430
    basicUser:
      description: The object model for user identification in linked user objects
      title: Basic User Information
      type: object
      properties:
        userReference:
          type: number
          description: The unique identifier for the user
          example: 285
        name:
          type: string
          description: The user's full name
          example: Johana Doe
      example:
        userReference: 285
        name: Johana Doe
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: access_token
x-readme:
  explorer-enabled: true
  proxy-enabled: true