generated: '2026-09-06'
method: searched
source: https://docs.abi.ai/ (Abi API Reference — Glossary)
api: Abi API
docs: https://docs.abi.ai/
note: >-
  The provider publishes a glossary defining the domain terms its API uses. Captured verbatim; no term
  has been added, renamed or reworded.
term_count: 23
terms:
- term: Abi
  definition: >-
    Our chatbot service that enables your customers to address their health concerns with answers from
    licensed healthcare professionals.
- term: Abi Global Health Ltd. (AGH)
  definition: Our company, which develops and maintains Abi and our APIs.
- term: Account Policy Holder
  definition: >-
    The primary user of a group account. This is the main user to whom all other users are related.
- term: Active Subscription
  definition: >-
    A subscription for which the current date is after the subscription start date and before the subscription
    end date, which has not been cancelled, and whose active field is set to true.
- term: Active User
  definition: >-
    The status assigned to a user with an active subscription. This user has access to Abi and can ask
    a medical question.
- term: Active User Account
  definition: A user with an active subscription.
- term: Country
  definition: The nationality of a user.
- term: Deactivate a user account
  definition: >-
    Remove all subscriptions from a user account. A deactivated user no longer has access to Abi and cannot
    ask questions in our chatbot. A user can be reactivated at any time by creating a new subscription
    for them.
- term: Deactivated User
  definition: >-
    The status assigned to a user who has no active or future subscriptions and therefore has no access
    to Abi and cannot ask a medical question.
- term: Engaged User
  definition: >-
    A user who has interacted with Abi in some way since their user account was created. This includes
    choosing a chat application, replying to their Activation SMS, or asking a medical question. Note
    that a user can be engaged without having an active subscription. In other words, a user can be engaged
    but not live.
- term: Group Account
  definition: >-
    A type of account that allows multiple users to be associated with a single account policy holder.
    This is often used by families.
- term: Live User
  definition: A user with at least one active subscription.
- term: Location
  definition: The country where a user lives.
- term: Origin
  definition: The country where a user was born.
- term: Partner
  definition: >-
    Your company within our system. Each company that does business with us is referred to as a partner.
    Our system is made up of partners (you) and users (your customers).
- term: Pending Activation
  definition: >-
    The status assigned to a user who has no active subscriptions but does have a future subscription
    that has not yet been activated. This user does not have access to Abi and cannot ask a medical question.
- term: Physician Country
  definition: >-
    The country or countries in which the doctors and healthcare professionals who answer your users’
    questions are licensed.
- term: Product
  definition: >-
    A way to distinguish between the types of users you create when they are related to one or more insurance
    products on your end, such as a free promotion or short-term travel.
- term: Subpartner
  definition: >-
    A way to distinguish between the different service names or companies through which you offer Abi
    to your customers. This is usually applicable only to large corporations.
- term: Subscription
  definition: >-
    A period during which a user can access Abi and ask healthcare professionals medical questions. Each
    user can have multiple subscriptions.
- term: User Account
  definition: >-
    Your customer within our system. Our system is made up of partners (you) and users (your customers).
- term: User Id
  definition: >-
    A unique identifier that Abi creates and returns to you when you send a user creation request. Each
    user uses this ID to authenticate with Abi and use our service. When you create a user, please note
    this field, as you will need it whenever you want to retrieve or modify the user's account or subscription.
- term: User Unique Id
  definition: >-
    A unique identifier for your customer within your system, such as their insurance number. This optional
    field can be sent when creating a user account. It allows you to easily track your users in our system.