vocabulary:
  name: ABM Industries Vocabulary
  description: >-
    Vocabulary covering key concepts in ABM Industries' facility management,
    engineering, and data intelligence platform (ABM Connect), including
    industrial IoT, work order management, and sustainability operations.
  version: "1.0.0"
  terms:
    - term: Facility Management
      definition: >-
        The integrated coordination of people, place, process, and technology
        to ensure the built environment functions optimally. ABM provides
        cleaning, maintenance, and support services across commercial,
        healthcare, aviation, and data center environments.
      tags:
        - facilities
        - operations
        - core

    - term: ABM Connect
      definition: >-
        ABM's proprietary data intelligence platform that aggregates facility,
        financial, equipment, IoT, and service-delivery data into a unified,
        real-time, action-focused view for clients and operational teams.
      tags:
        - platform
        - data-intelligence
        - analytics

    - term: Work Order
      definition: >-
        A formal request or task record used to schedule, assign, track, and
        document maintenance or service activities within a facility. Work orders
        integrate with CMMS systems and capture status, priority, technician
        assignment, and completion data.
      tags:
        - maintenance
        - cmms
        - operations

    - term: IoT Hub
      definition: >-
        ABM Connect's proprietary integration layer that aggregates data from
        connected IoT sensors and smart building systems, enabling real-time
        monitoring of space occupancy, energy consumption, air quality, and
        equipment performance.
      tags:
        - iot
        - sensors
        - smart-building

    - term: CMMS Integration
      definition: >-
        Open API connectivity between ABM Connect and Computerized Maintenance
        Management Systems, enabling bidirectional synchronization of work
        orders, asset records, and maintenance schedules.
      tags:
        - cmms
        - integration
        - maintenance

    - term: Operational Intelligence
      definition: >-
        Proactive analytics capabilities within ABM Connect that detect
        unexpected call-outs, late tasks, or failed inspections and trigger
        immediate alerts with smart task reassignment recommendations.
      tags:
        - analytics
        - alerts
        - automation

    - term: Scope of Work
      definition: >-
        A defined set of tasks and responsibilities assigned to facility service
        teams, used by the ABM mobile app to route technicians and track
        compliance with contracted service levels.
      tags:
        - operations
        - compliance
        - mobile

    - term: Key Performance Indicator (KPI)
      definition: >-
        Quantitative metrics displayed on ABM Connect client dashboards to
        measure facility performance, including service completion rates,
        response times, compliance scores, and cost efficiency ratios.
      tags:
        - analytics
        - dashboard
        - metrics

    - term: eMobility
      definition: >-
        ABM's service line encompassing electric vehicle (EV) charging
        infrastructure design, deployment, and ongoing management for commercial
        properties, campuses, and aviation facilities.
      tags:
        - ev
        - electrification
        - sustainability

    - term: Sustainability Program
      definition: >-
        Energy efficiency initiatives and carbon footprint reduction programs
        delivered by ABM, tracked through ABM Connect analytics and integrated
        with building energy management systems.
      tags:
        - sustainability
        - energy
        - carbon

    - term: Mission Critical Facility
      definition: >-
        High-reliability infrastructure environments such as data centers that
        require specialized engineering services, continuous uptime monitoring,
        and strict compliance with operational standards.
      tags:
        - data-center
        - infrastructure
        - reliability

    - term: Compliance Tracking
      definition: >-
        Systematic recording and reporting of regulatory and contractual
        adherence across safety standards, inspection protocols, and service
        delivery requirements within the ABM platform.
      tags:
        - compliance
        - safety
        - reporting

    - term: Smart Routing
      definition: >-
        ABM Connect's algorithmic capability that dynamically assigns tasks to
        available field technicians based on location, skills, workload, and
        priority, minimizing response times and maximizing workforce efficiency.
      tags:
        - automation
        - workforce
        - optimization