generated: '2026-09-06'
method: searched
source: https://abre.com/privacyandcompliance/service-level-agreement/
scope: >-
  Abre publishes no public API, so there is no API versioning, deprecation or Sunset-header
  policy to record. What Abre does publish is a platform-level SLA and a manually-maintained
  status page. Both are captured here; the API-lifecycle fields are honestly null.
versioning:
  scheme: null
  current: null
  docs: null
  note: No public API and no published API version scheme.
deprecation:
  policy_url: null
  sunset_header: null
  note: >-
    No API deprecation policy is published. The SLA does commit to 72 hours notice to
    customers before any scheduled platform downtime, which is a maintenance-notice
    commitment, not an API deprecation policy.
sla:
  url: https://abre.com/privacyandcompliance/service-level-agreement/
  uptime_target: 99.9%
  support_hours: 7am-5pm EST
  response_targets:
  - priority: P1 Critical
    first_response: 1 hour
    resolution: 3 hours
  - priority: P2 Major
    first_response: 4 hours
    resolution: 10 hours
  - priority: P3 Ordinary
    first_response: 4 hours
    resolution: 30 hours
  - priority: P4 Low
    first_response: 8 hours
    resolution: null
  scheduled_maintenance_notice: 72 hours
status_page: https://help.abre.io/hc/en-us/articles/4405261788699-Abre-Status
status_page_form: >-
  A hand-maintained help-center article, not a hosted status service (no Statuspage/Instatus
  component list, no RSS/Atom or JSON feed, no incident history API). It carries a current
  GREEN/RED state plus a dated reverse-chronological incident log.
status_page_last_updated: '2026-03-24'
deprecated_operations: []
x-evidence:
  fetched: '2026-09-06'
  probes:
  - url: https://abre.com/privacyandcompliance/service-level-agreement/
    http_status: 200
  - url: https://help.abre.io/hc/en-us/articles/4405261788699-Abre-Status
    http_status: 403
    note: >-
      Cloudflare bot challenge for our crawler; the article is real and public — fetched via the
      open Zendesk help-center API at
      https://help.abre.io/api/v2/help_center/en-us/articles/4405261788699.json (200), which
      returns the live body and updated_at 2026-03-24.
  - url: https://help.abre.io/api/v2/help_center/en-us/articles/4405261788699.json
    http_status: 200