generated: '2026-09-06'
method: searched
source: >-
  https://acadio.statuspage.io/ (+ its api/v2 JSON endpoints, probed 2026-09-06),
  https://acadio.com/pages/support , https://acadio.com/pages/contact-acadio ,
  https://acadio.instantdocsbase.com/
description: >-
  What Acadio publishes about the operational lifecycle of its platform. A real Atlassian Statuspage
  is operated and linked from the support and contact pages; there is no published versioning policy,
  no deprecation policy, no Sunset/Deprecation header commitment, no SLA document and no changelog.
status_page:
  url: https://acadio.statuspage.io/
  provider: Atlassian Statuspage
  page_id: w5k594z9xt2y
  page_name: Acadio
  time_zone: America/New_York
  machine_readable:
  - url: https://acadio.statuspage.io/api/v2/status.json
    status: 200
  - url: https://acadio.statuspage.io/api/v2/summary.json
    status: 200
  - url: https://acadio.statuspage.io/api/v2/components.json
    status: 200
  components:
  - name: Admin
    description: Acadio hosted admin portal (https://admin.acadio.com)
  - name: Student
    description: Acadio hosted student portal (https://yourdomain.acadio.com)
  - name: API
    description: Acadio API Services
  - name: Google Cloud
  - name: Google Cloud Platform Google Cloud DNS
  - name: Google Cloud Platform Google Compute Engine
  - name: Google Cloud Platform Google Kubernetes Engine
  - name: Google Cloud Platform Google Cloud Storage
  - name: Google Cloud Platform Google Cloud SQL
  note: >-
    The status page is the only public artifact in which Acadio names an API as a first-class
    platform component ("API — Acadio API Services"), and the only place it discloses its hosting
    substrate (Google Cloud Platform).
support:
  email: support@acadio.com
  phone: 407-904-9120
  hours: Mon-Fri, 9am-5pm ET
  stated_response_time: Within 24 hours
  knowledge_base: https://acadio.instantdocsbase.com/
versioning:
  policy_published: false
  scheme: null
  note: >-
    No API version is published for api.acadio.com. The storefront commerce surface is versioned by
    the Universal Commerce Protocol date scheme it implements (2026-08-25 current, 2026-04-08 and
    2026-01-23 also supported per https://acadio.com/.well-known/ucp) — a specification version, not
    an Acadio-controlled one.
deprecation:
  policy_published: false
  sunset_header: false
  deprecation_header: false
  note: >-
    No deprecation policy, no notice period and no RFC 8594 Sunset/Deprecation header commitment is
    published on any Acadio surface. The webhook documentation states only that "new webhook topic
    subscriptions will be added in the future" and says nothing about removal.
sla:
  published: false
changelog:
  published: false
  note: >-
    No dated changelog or release-notes page exists. The knowledge base stamps each article with a
    last-updated date (Webhooks Documentation 14 Jul 2026, JWT Auth Documentation 17 Jul 2026,
    Google OAuth 2.0 Documentation 26 Feb 2026), and the LMS blog at
    https://acadio.com/blogs/lms-articles is editorial, not a release feed.