openapi: 3.2.0
info:
  title: PSA Scheduler Tickets API
  version: v1
servers:
- url: https://dev-cloud.acronis.com/api/advanced-automation/v1
  variables: {}
tags:
- name: SchedulerTickets
paths:
  /SchedulerTickets:
    put:
      operationId: UpdateTicket
      description: Covers ticket updates management
      requestBody:
        content:
          application/json:
            schema:
              type: object
              additionalProperties: false
              properties:
                ExternalUpdateId:
                  type:
                  - integer
                  - 'null'
                Note:
                  type:
                  - string
                  - 'null'
                TicketId:
                  default: 00000000-0000-0000-0000-000000000000
                  type: string
                  pattern: ^[0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}$
      responses:
        '200':
          description: ''
          content:
            application/json:
              schema: {}
      security:
      - oauth2: []
      tags:
      - SchedulerTickets
      summary: Update ticket
      x-summary-source: derived
      x-operation-id-source: normalized
      x-operation-id-original: Update Ticket
    get:
      operationId: FetchTicketUpdates
      description: Covers ticket updates management
      parameters:
      - name: endDate
        in: query
        schema:
          description: RFC3339-like date and time without timezone.
          type:
          - string
          - 'null'
          pattern: ^\d{4}-\d{2}-\d{2}T\d{2}:\d{2}:\d{2}(?:\.\d+)?$
      - name: id
        description: User id
        required: true
        in: query
        schema:
          description: User id
          example: 00000000-0000-0000-0000-000000000000
          type: string
          pattern: ^[0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}$
      - name: startDate
        in: query
        schema:
          description: RFC3339-like date and time without timezone.
          type:
          - string
          - 'null'
          pattern: ^\d{4}-\d{2}-\d{2}T\d{2}:\d{2}:\d{2}(?:\.\d+)?$
      responses:
        '200':
          description: ''
          content:
            application/json:
              schema:
                example:
                  Tickets: []
                  PlannedTickets: []
                  CalendarWorkingHours: []
                  CalendarWorkingHoursFiltered: []
                  calls: []
                  Customers:
                    customers: []
                  BussinesUnits: []
                  CalendarEvents: []
                  Activities:
                    Activities: []
                    Paging:
                      AmountRecordsFound: 0
                      AmountOfPages: 0
                      AmountTotalItems: 0
                  DayOffs: []
                type: object
                additionalProperties: false
                required:
                - Activities
                - BussinesUnits
                - CalendarEvents
                - CalendarWorkingHours
                - CalendarWorkingHoursFiltered
                - Customers
                - DayOffs
                - PlannedTickets
                - Tickets
                - calls
                properties:
                  Activities:
                    type: object
                    additionalProperties: false
                    required:
                    - Activities
                    - Paging
                    properties:
                      Activities:
                        type: array
                        items: {}
                      Paging:
                        $ref: '#/components/schemas/Paging'
                  BussinesUnits:
                    type: array
                    items: {}
                  CalendarEvents:
                    type: array
                    items: {}
                  CalendarWorkingHours:
                    type: array
                    items: {}
                  CalendarWorkingHoursFiltered:
                    type: array
                    items: {}
                  Customers:
                    type: object
                    additionalProperties: false
                    required:
                    - customers
                    properties:
                      customers:
                        type: array
                        items: {}
                  DayOffs:
                    type: array
                    items: {}
                  PlannedTickets:
                    type: array
                    items: {}
                  Tickets:
                    type: array
                    items: {}
                  calls:
                    type: array
                    items: {}
      security:
      - oauth2: []
      tags:
      - SchedulerTickets
      summary: Fetch ticket updates
      x-summary-source: derived
      x-operation-id-source: normalized
      x-operation-id-original: Fetch Ticket updates
components:
  schemas:
    Paging:
      type: object
      additionalProperties: false
      required:
      - AmountTotalItems
      - AmountRecordsFound
      - AmountOfPages
      properties:
        AmountTotalItems:
          type: integer
        AmountRecordsFound:
          type: integer
        AmountOfPages:
          type: integer
  securitySchemes:
    oauth2:
      type: oauth2
      description: A description of the security scheme.
      flows:
        clientCredentials:
          scopes:
            urn:acronis.com::advanced_automation::advanced_automation_client: ''
            urn:acronis.com::advanced_automation::advanced_automation_client_manager: ''
            urn:acronis.com::advanced_automation::advanced_automation_admin: ''
            urn:acronis.com::advanced_automation::advanced_automation_director: ''
            urn:acronis.com::advanced_automation::advanced_automation_engineer: ''
            urn:acronis.com::advanced_automation::advanced_automation_finance: ''
            urn:acronis.com::advanced_automation::advanced_automation_finance_manager: ''
            urn:acronis.com::advanced_automation::advanced_automation_group_manager: ''
            urn:acronis.com::advanced_automation::advanced_automation_hr: ''
            urn:acronis.com::advanced_automation::advanced_automation_sales: ''
          tokenUrl: https://dev-cloud.acronis.com/api/2/idp/token
        password:
          scopes:
            urn:acronis.com::advanced_automation::advanced_automation_client: ''
            urn:acronis.com::advanced_automation::advanced_automation_client_manager: ''
            urn:acronis.com::advanced_automation::advanced_automation_admin: ''
            urn:acronis.com::advanced_automation::advanced_automation_director: ''
            urn:acronis.com::advanced_automation::advanced_automation_engineer: ''
            urn:acronis.com::advanced_automation::advanced_automation_finance: ''
            urn:acronis.com::advanced_automation::advanced_automation_finance_manager: ''
            urn:acronis.com::advanced_automation::advanced_automation_group_manager: ''
            urn:acronis.com::advanced_automation::advanced_automation_hr: ''
            urn:acronis.com::advanced_automation::advanced_automation_sales: ''
          tokenUrl: https://dev-cloud.acronis.com/api/2/idp/token
        authorizationCode:
          scopes:
            urn:acronis.com::advanced_automation::advanced_automation_client: ''
            urn:acronis.com::advanced_automation::advanced_automation_client_manager: ''
            urn:acronis.com::advanced_automation::advanced_automation_admin: ''
            urn:acronis.com::advanced_automation::advanced_automation_director: ''
            urn:acronis.com::advanced_automation::advanced_automation_engineer: ''
            urn:acronis.com::advanced_automation::advanced_automation_finance: ''
            urn:acronis.com::advanced_automation::advanced_automation_finance_manager: ''
            urn:acronis.com::advanced_automation::advanced_automation_group_manager: ''
            urn:acronis.com::advanced_automation::advanced_automation_hr: ''
            urn:acronis.com::advanced_automation::advanced_automation_sales: ''
          authorizationUrl: https://dev-cloud.acronis.com/api/2/idp/authorize
          tokenUrl: https://dev-cloud.acronis.com/api/2/idp/token
x-roles:
- name: public
  id: '1'
  description: public role
  x-tags:
  - public
- name: private
  id: '2'
  description: private role
  x-tags:
  - private