aid: ada-cx
name: Ada
description: Ada (formerly Ada Support) is an AI customer service automation platform that resolves customer questions across
  chat, email, voice, and social channels using a generative AI agent grounded in a customer's knowledge sources. Ada exposes
  REST APIs for managing conversations, end users, knowledge sources and articles, integrations (Actions), data export, data
  compliance, and webhooks.
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
url: https://raw.githubusercontent.com/api-evangelist/ada-cx/refs/heads/main/apis.yml
created: '2026-05-23'
modified: '2026-05-23'
specificationVersion: '0.19'
type: Index
access: 3rd-Party
tags:
- AI Agent
- Automation
- Chatbots
- Conversational AI
- Customer Service
- Customer Support
- CX
- Generative AI
- Knowledge
- Messaging
apis:
- aid: ada-cx:ada-rest-api
  name: Ada REST API
  description: The Ada REST API is the unified v2 interface to the Ada AI customer service platform. It covers knowledge sources
    and articles, end users, conversations, integrations (Actions), data export, data compliance, and webhooks. Authentication
    uses rotatable API keys scoped to a customer instance.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - AI Agent
  - Conversations
  - Customer Service
  - Knowledge
  - Webhooks
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Authentication
    url: https://docs.ada.cx/reference/introduction/authentication
  - type: OpenAPI
    url: https://docs.ada.cx/openapi.yaml
- aid: ada-cx:ada-knowledge-api
  name: Ada Knowledge API
  description: Manage knowledge sources, articles, and tags that Ada's AI Agent uses to ground answers to customer questions.
  humanURL: https://docs.ada.cx/reference/knowledge/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Articles
  - Knowledge
  - Sources
  - Tags
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/knowledge/overview
- aid: ada-cx:ada-conversations-api
  name: Ada Conversations API
  description: Read and manage conversations handled by the Ada AI Agent across all supported channels.
  humanURL: https://docs.ada.cx/reference/conversations/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Conversations
  - Messaging
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/conversations/overview
- aid: ada-cx:ada-end-users-api
  name: Ada End Users API
  description: Create, look up, and update end users (customers) along with their metadata for use by Ada's AI Agent and Actions.
  humanURL: https://docs.ada.cx/reference/end-users/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Customers
  - End Users
  - Profiles
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/end-users/overview
- aid: ada-cx:ada-integrations-api
  name: Ada Integrations (Actions) API
  description: Configure and invoke Actions, the integration layer that lets the Ada AI Agent call external systems and APIs
    during a conversation.
  humanURL: https://docs.ada.cx/reference/integrations/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Actions
  - Integrations
  - Tools
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/integrations/overview
- aid: ada-cx:ada-data-export-api
  name: Ada Data Export API
  description: Export conversation, message, and analytics data from Ada to data warehouses and BI tooling.
  humanURL: https://docs.ada.cx/reference/data-export/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Analytics
  - Data Export
  - Reporting
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
- aid: ada-cx:ada-data-compliance-api
  name: Ada Data Compliance API
  description: Run data subject access requests, data deletion, and other compliance operations across the Ada platform.
  humanURL: https://docs.ada.cx/reference/data-compliance/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Compliance
  - GDPR
  - Privacy
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/data-compliance/overview
- aid: ada-cx:ada-webhooks-api
  name: Ada Webhooks API
  description: Configure and consume webhooks that notify external systems of conversation lifecycle events and other platform
    activity.
  humanURL: https://docs.ada.cx/reference/webhooks/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Events
  - Webhooks
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/webhooks/overview
common:
- type: Website
  url: https://www.ada.cx/
- type: Developer
  url: https://docs.ada.cx/
- type: Documentation
  url: https://docs.ada.cx/reference/introduction/overview
- type: OpenAPI
  url: https://docs.ada.cx/openapi.yaml
- type: Blog
  url: https://www.ada.cx/blog/
- type: Pricing
  url: https://www.ada.cx/pricing
- type: StatusPage
  url: https://status.ada.support/
- type: Support
  url: https://www.ada.cx/contact
- type: PrivacyPolicy
  url: https://www.ada.cx/policy/privacy/
- type: TermsOfService
  url: https://www.ada.cx/policy/terms-of-service/
- type: LinkedIn
  url: https://www.linkedin.com/company/ada-support/
- type: ChangeLog
  url: https://docs.ada.cx/changelog
- type: Integrations
  url: https://www.ada.cx/integrations
integrations:
- name: Zendesk
- name: Salesforce
- name: Shopify
- name: Oracle
- name: Genesys
- name: Five9
- name: Twilio
- name: Microsoft Dynamics
- name: ServiceNow
- name: Slack
- name: WhatsApp
- name: Meta Messenger
- name: Instagram
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com