generated: '2026-09-12'
method: searched
source: https://help.agiloft.com/space/HELP/43715649/What's%20New
versioning:
  scheme: numbered platform releases; no version segment in the REST path
  current: Release 34
  current_release_date: '2026-07'
  cadence:
    core_platform: February, July and November feature releases, plus monthly maintenance releases
    connected_services: monthly feature releases, plus anytime maintenance releases
  docs: https://help.agiloft.com/space/HELP/43715649/What's%20New
  api_versioning_note: >-
    The /ewws/ REST operation names are the versioned surface — there is no /v1/ segment, Accept
    header version, or date-pinned API version. SCIM is the exception and carries its version in
    the path (/scim/v2). Each KB's generated OpenAPI document therefore describes that KB at that
    moment, not a stable public API version.
deprecation:
  policy_url: null
  sunset_header: false
  deprecation_header: false
  note: >-
    No published API deprecation policy, no RFC 8594 Sunset or Deprecation header support, and no
    documented notice period for removing an operation. Retirements surface only as release-note
    entries — the July 2026 core release carried a "Removing obsolete integrations" item, and the
    docs mark the SOAP interface as legacy and not recommended for new integrations without naming
    a removal date. An integrator has no machine-readable signal that an operation is going away.
deprecated_surfaces:
- surface: SOAP Web Services API
  status: legacy
  note: >-
    "SOAP-based web services are available but aren't recommended for new integrations. The
    OpenAPI and REST interfaces provide broader functionality and are actively maintained." SOAP
    is disabled by default on new knowledgebases.
  docs: https://help.agiloft.com/space/HELP/43716450/Legacy%20SOAP%20API%20Setup
  sunset_date: null
- surface: ExtAuth authorization mechanism
  status: legacy
  note: >-
    Agiloft's pre-OAuth token mechanism, retained for backward compatibility with existing
    integrations. OAuth 2.0 is the recommended protocol for new integrations.
  docs: https://help.agiloft.com/space/HELP/703889445
  sunset_date: null
- surface: REST /ewws/ operation interface
  status: maintained-but-secondary
  note: >-
    Agiloft now directs new integrations to the generated OpenAPI interface and positions the
    /ewws/ operations as the fallback — "use the REST interface if you already use it for an
    existing integration or need to access an endpoint that isn't exposed through OpenAPI."
  docs: https://help.agiloft.com/space/HELP/43716366/API%20Web%20Services
sla:
  url: https://www.agiloft.com/terms-policies/service-level-addendum
  uptime_target: '99.7%'
  measurement_window: calendar month
  service_credits:
  - {availability: '>=99.7%', credit: none}
  - {availability: '<99.7% and >=95%', credit: 5% of the monthly fee}
  - {availability: '<95%', credit: monthly fee multiplied by the percentage of time the service was unavailable}
  version: '1.0'
  last_updated: '2025-04-11'
  note: Service credits must be requested by the customer; downtime is measured and monitored by Agiloft in good faith.
status_page:
  url: null
  probed: https://status.agiloft.com/
  http_status: 200
  verdict: dead
  note: >-
    status.agiloft.com resolves and answers 200, but the body is the Site24x7 StatusIQ error card
    reading "No status page found with this domain mapping" — the CNAME still points at StatusIQ
    but the status page behind it is gone or unmapped. This is a soft-404, so no StatusPage pointer
    is emitted; scoring a dead page as a live one would credit Agiloft with operational
    transparency it does not currently serve. This is a one-line fix on Agiloft's side (restore the
    StatusIQ domain mapping) and worth reporting to them.
support:
  community: https://community.agiloft.com/home
  support_login: https://www.agiloft.com/support-login.htm
  support_plans: https://www.agiloft.com/support-plans
  support_addendum: https://www.agiloft.com/terms-policies/support-addendum
maintenance:
  addendum: https://www.agiloft.com/terms-policies/maintenance-addendum
  note: Scheduled updates and upgrades are performed during a defined Maintenance Window with reasonable advance notice.