generated: '2026-08-13'
method: searched
source: https://onclusive.com/legal/service-level-agreement/
note: >-
  AirPR is absorbed into Onclusive (airpr.com 301s to onclusive.com), so the
  operative lifecycle commitments are Onclusive's published Service Level
  Agreement. The SLA is a contractual availability + support document covering
  the Onclusive platform generally; it names no API-specific commitment, and
  Onclusive publishes no API versioning policy, no deprecation policy, and no
  live status page.

sla:
  url: https://onclusive.com/legal/service-level-agreement/
  uptime_target: '99.9%'
  measurement_period: calendar month
  exclusions:
  - scheduled maintenance
  - emergency maintenance
  remedy: >-
    Service credit capped at seven (7) days of Average Daily Fees in any single
    month.
  support_targets:
  - severity: Level 1
    definition: System down or inaccessible
    response: Within 2 Business Hours
    workaround: 3 Business Hours
    resolution: 8 Business Hours
  - severity: Level 2
    definition: Significantly impairs use of the service
    response: Within 5 Business Hours
    workaround: 12 Business Hours
    resolution: 1 Business Day
  - severity: Level 3
    definition: Limited problem or documented failure
    response: Within 2 Business Days
    workaround: 3 Business Days
    resolution: 10 Business Days
  - severity: Level 4
    definition: Minor issue or feature request
    response: Within 2 Business Days
    workaround: 3 Business Days
    resolution: Later of 30 days or the next major software revision
  maintenance_windows:
  - Friday 22:00 to Saturday 05:00 Pacific Time
  - Saturday 22:00 to Sunday 05:00 Pacific Time
  - Other windows announced outside business hours
  maintenance_notice: Not less than twenty-four (24) hours in advance

versioning:
  scheme: null
  current: null
  docs: null
  note: >-
    No API versioning policy is published. The developer portal's backing REST
    API is deployed on an AWS API Gateway `prod` stage
    (rcbv8po81k.execute-api.us-east-1.amazonaws.com/prod, confirmed because that
    stage answers "Missing Authentication Token" while every other stage name
    probed answers "Forbidden"), but the stage is an implementation detail, not
    a published version contract.

deprecation:
  policy_url: null
  sunset_header: unknown
  note: >-
    No deprecation or sunset policy is published on any public Onclusive URL.
    No `Deprecation` pointer is emitted.

status_page:
  url: null
  probed: https://onclusive.statuspage.io/
  status: 200
  finding: >-
    NOT A STATUS PAGE. https://status.onclusive.com/ does not resolve to a
    status page — it 404s and lands on a SendGrid forms CDN asset. The Atlassian
    Statuspage tenant https://onclusive.statuspage.io/ exists but redirects to
    /inactive, meaning the page was provisioned and then deactivated. No
    `StatusPage` pointer is emitted, because there is no operational status
    surface for a customer or an agent to read.

deprecated_operations: []

x-evidence:
- url: https://onclusive.com/legal/service-level-agreement/
  status: 200
- url: https://onclusive.statuspage.io/
  status: 200
  note: redirects to /inactive
- url: https://status.onclusive.com/
  status: 404