generated: '2026-07-17'
method: searched
source: https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms.md
note: >-
  Entity graph reconstructed from the Aisera documentation glossary and API
  reference (no OpenAPI $ref graph is published). Relationships reflect documented
  platform concepts, not a machine-readable schema.
entities:
  - name: Tenant
    description: Top-level customer environment; owns all configuration and data.
    relationships:
      - {type: has_many, target: Application, via: apps}
      - {type: has_many, target: DataSource, via: datasourceId}
      - {type: has_many, target: Integration, via: integrations}
      - {type: has_many, target: Channel, via: channels}
      - {type: has_many, target: User, via: users}
  - name: Application
    aka: Bot / AiseraGPT App
    description: A configured bot/assistant within a tenant.
    relationships:
      - {type: belongs_to, target: Tenant, via: tenantId}
      - {type: has_many, target: DataSource, via: data_sources}
      - {type: has_many, target: Channel, via: channels}
      - {type: has_many, target: Workflow, via: workflows}
  - name: Integration
    description: Authenticated connection to a third-party system (credentials + connector).
    relationships:
      - {type: belongs_to, target: Tenant, via: tenantId}
      - {type: has_many, target: DataSource, via: data_sources}
  - name: DataSource
    description: A configured source of ingested data/knowledge, backed by an Integration/connector.
    relationships:
      - {type: belongs_to, target: Integration, via: integration}
      - {type: has_many, target: KnowledgeArticle, via: kb}
      - {type: has_many, target: IngestionJob, via: ingestionJobExecutionId}
  - name: KnowledgeArticle
    aka: KBA
    description: Ingested/generated knowledge base article served to users.
    relationships:
      - {type: belongs_to, target: DataSource, via: datasourceId}
  - name: Request
    aka: Ticket
    description: A user request/ticket handled or created by the platform.
    relationships:
      - {type: belongs_to, target: Application, via: bot}
      - {type: belongs_to, target: User, via: user}
  - name: IngestionJob
    description: An ingestion pipeline execution monitored via the Data Source Ingestion Monitoring API.
    fields: [ingestionJobExecutionId, ingestionPipelineStatus, jobName, kbIngestionCount, kbIngestionfailures]
    relationships:
      - {type: belongs_to, target: DataSource, via: dataSourceId}
  - name: Workflow
    aka: Hyperflow
    description: Automation flow built in AI Workflow Studio, triggered conversationally or by Event Studio.
    relationships:
      - {type: belongs_to, target: Application, via: bot}
  - name: User
    description: Platform user provisioned via the SCIM-style User Provisioning API.
    fields: [username, firstName, lastName, email, role]
    relationships:
      - {type: belongs_to, target: Tenant, via: tenantId}
  - name: Channel
    description: A delivery surface (Webchat, Slack, MS Teams, Email, IVR, etc.).
    relationships:
      - {type: belongs_to, target: Application, via: bot}
render: null