generated: '2026-08-06'
method: searched
source: https://www.alcatraz.ai/resources/availability
versioning:
  scheme: uri-path
  current: v2
  evidence: 'Documented request URL is https://platform.alcatraz.ai/api/v2/ — Admin
    Portal Guide v2.5, section 3.1.7.2.'
  docs: null
  policy_published: false
deprecation:
  policy_url: null
  sunset_header: unknown
  note: No API deprecation or sunset policy is published on any public Alcatraz AI page.
sla:
  url: https://www.alcatraz.ai/resources/availability
  uptime_target: null
  note: 'The availability page states "guaranteed monthly availability backed by service
    credits if we fall short" but publishes no percentage; the SLA document itself is
    not public. Redundancy commitments named: multi-availability-zone cloud deployment
    with automatic failover, redundant hardware, and on-device caching so a Rock keeps
    authenticating locally if the network drops.'
status_page:
  url: null
  note: 'The availability page states "we provide a page where you can see system health,
    uptime metrics, and incident reports in real time", but no URL is published and
    status.alcatraz.ai does not resolve. The status page appears to be customer-only.'
  probed:
  - url: https://status.alcatraz.ai/
    result: DNS does not resolve
    checked: '2026-08-06'
firmware:
  note: 'Rock firmware is updated through the Admin Portal Firmware Update Manager;
    updates run through a DTAP process. Release notes are not published publicly.'
  docs: https://support.alcatraz.ai/admin-portal
deprecated_operations: []
gaps:
- No public changelog or release notes for the API or the platform.
- No published deprecation/sunset policy and no way to confirm RFC 8594 header support
  without API access.
- SLA target percentage and status page URL are both withheld from the public site.
x-evidence:
- url: https://www.alcatraz.ai/resources/availability
  http_status: 200
  fetched: '2026-08-06'
- url: https://alcatraz-docs.s3.us-west-2.amazonaws.com/Guides/Alcatraz+AI+Admin+Portal+Guide+v2.5.pdf
  http_status: 200
  fetched: '2026-08-06'
- url: https://support.alcatraz.ai/release-notes
  http_status: 404
  fetched: '2026-08-06'