generated: '2026-07-15' method: generated source: openapi/amazon-connect-openapi.yml description: Recommended x-agentic-access execution contracts, classified heuristically from the OpenAPI. A governance starting point for exposing this API to AI agents — review and bind audience per deployment. See research/curity/agentic-governance/. summary: operations: 41 by_action_class: connected: 17 acting: 24 by_consequence: read: 17 write: 23 safety-critical: 1 human_in_the_loop_required: 1 operations: - path: /instance method: get operationId: listInstances x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /instance method: post operationId: createInstance x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /instance/{InstanceId} method: get operationId: describeInstance x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /instance/{InstanceId} method: delete operationId: deleteInstance x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /users/{InstanceId} method: get operationId: listUsers x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /users/{InstanceId} method: post operationId: createUser x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /users/{InstanceId}/{UserId} method: get operationId: describeUser x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /users/{InstanceId}/{UserId} method: delete operationId: deleteUser x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /users/{InstanceId}/{UserId}/identity-info method: post operationId: updateUserIdentityInfo x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /users/{InstanceId}/{UserId}/routing-profile method: post operationId: updateUserRoutingProfile x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /users/{InstanceId}/{UserId}/status method: put operationId: putUserStatus x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /routing-profiles/{InstanceId} method: get operationId: listRoutingProfiles x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /routing-profiles/{InstanceId} method: post operationId: createRoutingProfile x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /routing-profiles/{InstanceId}/{RoutingProfileId} method: get operationId: describeRoutingProfile x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /routing-profiles/{InstanceId}/{RoutingProfileId} method: delete operationId: deleteRoutingProfile x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /queues/{InstanceId} method: get operationId: listQueues x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /queues/{InstanceId} method: post operationId: createQueue x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /queues/{InstanceId}/{QueueId} method: get operationId: describeQueue x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /queues/{InstanceId}/{QueueId} method: delete operationId: deleteQueue x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /contact-flows/{InstanceId} method: get operationId: listContactFlows x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /contact-flows/{InstanceId} method: post operationId: createContactFlow x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /contact-flows/{InstanceId}/{ContactFlowId} method: get operationId: describeContactFlow x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /contact-flows/{InstanceId}/{ContactFlowId} method: delete operationId: deleteContactFlow x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /hours-of-operations/{InstanceId} method: get operationId: listHoursOfOperations x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /hours-of-operations/{InstanceId} method: post operationId: createHoursOfOperation x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /agent-status/{InstanceId} method: get operationId: listAgentStatuses x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /security-profiles/{InstanceId} method: get operationId: listSecurityProfiles x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /contact/chat method: post operationId: startChatContact x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /contact/outbound-voice method: post operationId: startOutboundVoiceContact x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /contact/task method: post operationId: startTaskContact x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /contacts/{InstanceId}/{ContactId} method: get operationId: describeContact x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /contacts/{InstanceId}/{ContactId}/attributes method: get operationId: getContactAttributes x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /contacts/{InstanceId}/{ContactId}/attributes method: post operationId: updateContactAttributes x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /contacts/{InstanceId}/{ContactId}/stop method: post operationId: stopContact x-agentic-access: action-class: acting consequence: safety-critical subject: required audience: null token: max-ttl: 120 exchange: true purpose-required: true proof-of-possession: true escalation: human-in-the-loop: required audit: required - path: /metrics/historical/{InstanceId} method: post operationId: getMetricData x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /metrics/current/{InstanceId} method: post operationId: getCurrentMetricData x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /search-contacts method: post operationId: searchContacts x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /tags/{ResourceArn} method: get operationId: listTagsForResource x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /tags/{ResourceArn} method: post operationId: tagResource x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /tags/{ResourceArn} method: delete operationId: untagResource x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /federation-token/{InstanceId} method: get operationId: getFederationToken x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none