arazzo: 1.0.1
info:
  title: Amazon Connect Start Outbound Voice Contact and Track
  summary: Place an outbound voice call, then describe the contact and tag it with attributes.
  description: >-
    Launches an outbound voice contact through a contact flow and then tracks it.
    The workflow starts the outbound call against a queue and contact flow,
    describes the resulting contact to confirm it is active, and writes campaign
    attributes onto the contact so downstream flow logic and reporting can key off
    them. Every step spells out its request inline so the flow can be read and
    executed without opening the underlying OpenAPI description.
  version: 1.0.0
sourceDescriptions:
- name: amazonConnectApi
  url: ../openapi/amazon-connect-openapi.yml
  type: openapi
workflows:
- workflowId: start-outbound-contact-and-track
  summary: Start an outbound voice contact, describe it, and set attributes.
  description: >-
    Places an outbound voice call, reads the resulting contact back, and writes
    user-defined attributes onto the contact.
  inputs:
    type: object
    required:
    - instanceId
    - contactFlowId
    - destinationPhoneNumber
    - queueId
    properties:
      instanceId:
        type: string
        description: The identifier of the Amazon Connect instance.
      contactFlowId:
        type: string
        description: The identifier of the contact flow to run for the call.
      destinationPhoneNumber:
        type: string
        description: The phone number of the customer, in E.164 format.
      queueId:
        type: string
        description: The identifier of the queue to associate with the contact.
      attributes:
        type: object
        description: User-defined attributes to attach to the contact.
        additionalProperties:
          type: string
  steps:
  - stepId: startCall
    description: >-
      Place the outbound voice call against the specified contact flow and queue.
    operationId: startOutboundVoiceContact
    requestBody:
      contentType: application/json
      payload:
        InstanceId: $inputs.instanceId
        ContactFlowId: $inputs.contactFlowId
        DestinationPhoneNumber: $inputs.destinationPhoneNumber
        QueueId: $inputs.queueId
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      contactId: $response.body#/ContactId
  - stepId: describeContact
    description: >-
      Read the contact back to confirm the outbound call was created and capture
      its channel and queue placement.
    operationId: describeContact
    parameters:
    - name: InstanceId
      in: path
      value: $inputs.instanceId
    - name: ContactId
      in: path
      value: $steps.startCall.outputs.contactId
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      contactRecord: $response.body#/Contact
      channel: $response.body#/Contact/Channel
    onSuccess:
    - name: contactReady
      type: goto
      stepId: setAttributes
      criteria:
      - context: $response.body
        condition: $.Contact.Id != null
        type: jsonpath
  - stepId: setAttributes
    description: >-
      Write campaign attributes onto the contact so flow logic and reporting can
      reference them.
    operationId: updateContactAttributes
    parameters:
    - name: InstanceId
      in: path
      value: $inputs.instanceId
    - name: ContactId
      in: path
      value: $steps.startCall.outputs.contactId
    requestBody:
      contentType: application/json
      payload:
        Attributes: $inputs.attributes
    successCriteria:
    - condition: $statusCode == 200
  outputs:
    contactId: $steps.startCall.outputs.contactId
    channel: $steps.describeContact.outputs.channel