{ "@context": { "@version": 1.1, "aws": "https://aws.amazon.com/schema/connect/", "schema": "https://schema.org/", "dcterms": "http://purl.org/dc/terms/", "xsd": "http://www.w3.org/2001/XMLSchema#", "HoursOfOperationSummary": "aws:HoursOfOperationSummary", "UserSummary": "aws:UserSummary", "InstanceSummary": "aws:InstanceSummary", "CreateContactFlowRequest": "aws:CreateContactFlowRequest", "GetCurrentMetricDataRequest": "aws:GetCurrentMetricDataRequest", "MediaConcurrency": "aws:MediaConcurrency", "Queue": "aws:Queue", "CreateQueueResponse": "aws:CreateQueueResponse", "ListAgentStatusesResponse": "aws:ListAgentStatusesResponse", "HoursOfOperationConfig": "aws:HoursOfOperationConfig", "CreateUserResponse": "aws:CreateUserResponse", "ContactFlowSummary": "aws:ContactFlowSummary", "ContactSummary": "aws:ContactSummary", "DescribeContactFlowResponse": "aws:DescribeContactFlowResponse", "StartTaskContactRequest": "aws:StartTaskContactRequest", "ListContactFlowsResponse": "aws:ListContactFlowsResponse", "DescribeQueueResponse": "aws:DescribeQueueResponse", "DescribeInstanceResponse": "aws:DescribeInstanceResponse", "QueueSummary": "aws:QueueSummary", "StartOutboundVoiceContactRequest": "aws:StartOutboundVoiceContactRequest", "UserPhoneConfig": "aws:UserPhoneConfig", "Instance": "aws:Instance", "StartChatContactResponse": "aws:StartChatContactResponse", "ListRoutingProfilesResponse": "aws:ListRoutingProfilesResponse", "CreateHoursOfOperationRequest": "aws:CreateHoursOfOperationRequest", "ContactFlow": "aws:ContactFlow", "ListQueuesResponse": "aws:ListQueuesResponse", "SecurityProfileSummary": "aws:SecurityProfileSummary", "SearchContactsRequest": "aws:SearchContactsRequest", "HoursOfOperationTimeSlice": "aws:HoursOfOperationTimeSlice", "UpdateUserIdentityInfoRequest": "aws:UpdateUserIdentityInfoRequest", "DescribeContactResponse": "aws:DescribeContactResponse", "GetCurrentMetricDataResponse": "aws:GetCurrentMetricDataResponse", "DescribeRoutingProfileResponse": "aws:DescribeRoutingProfileResponse", "Amazon Connect Instance": "aws:Amazon Connect Instance", "ListInstancesResponse": "aws:ListInstancesResponse", "GetMetricDataResponse": "aws:GetMetricDataResponse", "DescribeUserResponse": "aws:DescribeUserResponse", "CreateUserRequest": "aws:CreateUserRequest", "CreateQueueRequest": "aws:CreateQueueRequest", "CreateHoursOfOperationResponse": "aws:CreateHoursOfOperationResponse", "CreateInstanceRequest": "aws:CreateInstanceRequest", "ListHoursOfOperationsResponse": "aws:ListHoursOfOperationsResponse", "ListSecurityProfilesResponse": "aws:ListSecurityProfilesResponse", "RoutingProfile": "aws:RoutingProfile", "CreateRoutingProfileResponse": "aws:CreateRoutingProfileResponse", "GetMetricDataRequest": "aws:GetMetricDataRequest", "UserIdentityInfo": "aws:UserIdentityInfo", "CreateContactFlowResponse": "aws:CreateContactFlowResponse", "CreateInstanceResponse": "aws:CreateInstanceResponse", "User": "aws:User", "StartChatContactRequest": "aws:StartChatContactRequest", "Contact": "aws:Contact", "ListUsersResponse": "aws:ListUsersResponse", "RoutingProfileSummary": "aws:RoutingProfileSummary", "SearchContactsResponse": "aws:SearchContactsResponse", "CreateRoutingProfileRequest": "aws:CreateRoutingProfileRequest", "AgentStatusSummary": "aws:AgentStatusSummary", "afterContactWorkTimeLimit": { "@id": "aws:after_contact_work_time_limit", "@type": "xsd:integer" }, "agentIds": { "@id": "aws:agent_ids", "@container": "@set", "@type": "xsd:string" }, "agentInfo": { "@id": "aws:agent_info", "@type": "@id" }, "agentStatusSummaryList": { "@id": "aws:agent_status_summary_list", "@container": "@set", "@type": "xsd:string" }, "arn": { "@id": "aws:arn", "@type": "xsd:string" }, "attributes": { "@id": "aws:attributes", "@type": "@id" }, "autoAccept": { "@id": "aws:auto_accept", "@type": "xsd:boolean" }, "channel": { "@id": "aws:channel", "@type": "xsd:string" }, "channels": { "@id": "aws:channels", "@container": "@set", "@type": "xsd:string" }, "chatDurationInMinutes": { "@id": "aws:chat_duration_in_minutes", "@type": "xsd:integer" }, "clientToken": { "@id": "aws:client_token", "@type": "xsd:string" }, "collections": { "@id": "aws:collections", "@container": "@set", "@type": "@id" }, "concurrency": { "@id": "aws:concurrency", "@type": "xsd:integer" }, "config": { "@id": "aws:config", "@container": "@set", "@type": "xsd:string" }, "connectedToAgentTimestamp": { "@id": "aws:connected_to_agent_timestamp", "@type": "xsd:dateTime" }, "contact": { "@id": "aws:contact", "@type": "xsd:string" }, "contactFlow": { "@id": "aws:contact_flow", "@type": "xsd:string" }, "contactFlowArn": { "@id": "aws:contact_flow_arn", "@type": "xsd:string" }, "contactFlowId": { "@id": "aws:contact_flow_id", "@type": "xsd:string" }, "contactFlowState": { "@id": "aws:contact_flow_state", "@type": "xsd:string" }, "contactFlowSummaryList": { "@id": "aws:contact_flow_summary_list", "@container": "@set", "@type": "xsd:string" }, "contactFlowType": { "@id": "aws:contact_flow_type", "@type": "xsd:string" }, "contactId": { "@id": "aws:contact_id", "@type": "xsd:string" }, "contacts": { "@id": "aws:contacts", "@container": "@set", "@type": "xsd:string" }, "content": { "@id": "aws:content", "@type": "xsd:string" }, "contentType": { "@id": "aws:content_type", "@type": "xsd:string" }, "createdTime": { "@id": "aws:created_time", "@type": "xsd:dateTime" }, "currentMetrics": { "@id": "aws:current_metrics", "@container": "@set", "@type": "@id" }, "dataSnapshotTime": { "@id": "aws:data_snapshot_time", "@type": "xsd:dateTime" }, "day": { "@id": "aws:day", "@type": "xsd:string" }, "defaultOutboundQueueId": { "@id": "aws:default_outbound_queue_id", "@type": "xsd:string" }, "delay": { "@id": "aws:delay", "@type": "xsd:integer" }, "description": "schema:description", "deskPhoneNumber": { "@id": "aws:desk_phone_number", "@type": "xsd:string" }, "destinationPhoneNumber": { "@id": "aws:destination_phone_number", "@type": "xsd:string" }, "dimensions": { "@id": "aws:dimensions", "@type": "@id" }, "directoryId": { "@id": "aws:directory_id", "@type": "xsd:string" }, "directoryUserId": { "@id": "aws:directory_user_id", "@type": "xsd:string" }, "disconnectTimestamp": { "@id": "aws:disconnect_timestamp", "@type": "xsd:dateTime" }, "displayName": { "@id": "aws:display_name", "@type": "xsd:string" }, "email": "schema:email", "endTime": { "@id": "aws:end_time", "@type": "xsd:string" }, "enqueueTimestamp": { "@id": "aws:enqueue_timestamp", "@type": "xsd:dateTime" }, "fieldName": { "@id": "aws:field_name", "@type": "xsd:string" }, "filters": { "@id": "aws:filters", "@type": "@id" }, "firstName": { "@id": "aws:first_name", "@type": "xsd:string" }, "groupings": { "@id": "aws:groupings", "@container": "@set", "@type": "xsd:string" }, "hierarchyGroupId": { "@id": "aws:hierarchy_group_id", "@type": "xsd:string" }, "historicalMetrics": { "@id": "aws:historical_metrics", "@container": "@set", "@type": "@id" }, "hours": { "@id": "aws:hours", "@type": "xsd:integer" }, "hoursOfOperationArn": { "@id": "aws:hours_of_operation_arn", "@type": "xsd:string" }, "hoursOfOperationId": { "@id": "aws:hours_of_operation_id", "@type": "xsd:string" }, "hoursOfOperationSummaryList": { "@id": "aws:hours_of_operation_summary_list", "@container": "@set", "@type": "xsd:string" }, "id": { "@id": "aws:id", "@type": "xsd:string" }, "identityInfo": { "@id": "aws:identity_info", "@type": "xsd:string" }, "identityManagementType": { "@id": "aws:identity_management_type", "@type": "xsd:string" }, "inboundCallsEnabled": { "@id": "aws:inbound_calls_enabled", "@type": "xsd:boolean" }, "initialContactId": { "@id": "aws:initial_contact_id", "@type": "xsd:string" }, "initialMessage": { "@id": "aws:initial_message", "@type": "@id" }, "initiationMethod": { "@id": "aws:initiation_method", "@type": "xsd:string" }, "initiationTimestamp": { "@id": "aws:initiation_timestamp", "@type": "xsd:dateTime" }, "instance": { "@id": "aws:instance", "@type": "xsd:string" }, "instanceAlias": { "@id": "aws:instance_alias", "@type": "xsd:string" }, "instanceId": { "@id": "aws:instance_id", "@type": "xsd:string" }, "instanceStatus": { "@id": "aws:instance_status", "@type": "xsd:string" }, "instanceSummaryList": { "@id": "aws:instance_summary_list", "@container": "@set", "@type": "xsd:string" }, "lastName": { "@id": "aws:last_name", "@type": "xsd:string" }, "lastUpdateTimestamp": { "@id": "aws:last_update_timestamp", "@type": "xsd:dateTime" }, "maxContacts": { "@id": "aws:max_contacts", "@type": "xsd:integer" }, "maxResults": { "@id": "aws:max_results", "@type": "xsd:integer" }, "mediaConcurrencies": { "@id": "aws:media_concurrencies", "@container": "@set", "@type": "xsd:string" }, "metric": { "@id": "aws:metric", "@type": "@id" }, "metricResults": { "@id": "aws:metric_results", "@container": "@set", "@type": "@id" }, "minutes": { "@id": "aws:minutes", "@type": "xsd:integer" }, "mobile": { "@id": "aws:mobile", "@type": "xsd:string" }, "name": "schema:name", "nextToken": { "@id": "aws:next_token", "@type": "xsd:string" }, "numberOfAssociatedQueues": { "@id": "aws:number_of_associated_queues", "@type": "xsd:integer" }, "numberOfAssociatedUsers": { "@id": "aws:number_of_associated_users", "@type": "xsd:integer" }, "order": { "@id": "aws:order", "@type": "xsd:string" }, "outboundCallerConfig": { "@id": "aws:outbound_caller_config", "@type": "@id" }, "outboundCallerIdName": { "@id": "aws:outbound_caller_id_name", "@type": "xsd:string" }, "outboundCallerIdNumberId": { "@id": "aws:outbound_caller_id_number_id", "@type": "xsd:string" }, "outboundCallsEnabled": { "@id": "aws:outbound_calls_enabled", "@type": "xsd:boolean" }, "outboundFlowId": { "@id": "aws:outbound_flow_id", "@type": "xsd:string" }, "participantDetails": { "@id": "aws:participant_details", "@type": "@id" }, "participantId": { "@id": "aws:participant_id", "@type": "xsd:string" }, "participantToken": { "@id": "aws:participant_token", "@type": "xsd:string" }, "password": { "@id": "aws:password", "@type": "xsd:string" }, "phoneConfig": { "@id": "aws:phone_config", "@type": "xsd:string" }, "phoneType": { "@id": "aws:phone_type", "@type": "xsd:string" }, "previousContactId": { "@id": "aws:previous_contact_id", "@type": "xsd:string" }, "priority": { "@id": "aws:priority", "@type": "xsd:integer" }, "queue": { "@id": "aws:queue", "@type": "xsd:string" }, "queueArn": { "@id": "aws:queue_arn", "@type": "xsd:string" }, "queueConfigs": { "@id": "aws:queue_configs", "@container": "@set", "@type": "@id" }, "queueId": { "@id": "aws:queue_id", "@type": "xsd:string" }, "queueIds": { "@id": "aws:queue_ids", "@container": "@set", "@type": "xsd:string" }, "queueInfo": { "@id": "aws:queue_info", "@type": "@id" }, "queueReference": { "@id": "aws:queue_reference", "@type": "@id" }, "queueSummaryList": { "@id": "aws:queue_summary_list", "@container": "@set", "@type": "xsd:string" }, "queueType": { "@id": "aws:queue_type", "@type": "xsd:string" }, "queues": { "@id": "aws:queues", "@container": "@set", "@type": "xsd:string" }, "quickConnectId": { "@id": "aws:quick_connect_id", "@type": "xsd:string" }, "references": { "@id": "aws:references", "@type": "@id" }, "relatedContactId": { "@id": "aws:related_contact_id", "@type": "xsd:string" }, "routingProfile": { "@id": "aws:routing_profile", "@type": "xsd:string" }, "routingProfileArn": { "@id": "aws:routing_profile_arn", "@type": "xsd:string" }, "routingProfileId": { "@id": "aws:routing_profile_id", "@type": "xsd:string" }, "routingProfileSummaryList": { "@id": "aws:routing_profile_summary_list", "@container": "@set", "@type": "xsd:string" }, "scheduledTime": { "@id": "aws:scheduled_time", "@type": "xsd:dateTime" }, "searchCriteria": { "@id": "aws:search_criteria", "@type": "@id" }, "secondaryEmail": { "@id": "aws:secondary_email", "@type": "xsd:string" }, "securityProfileIds": { "@id": "aws:security_profile_ids", "@container": "@set", "@type": "xsd:string" }, "securityProfileSummaryList": { "@id": "aws:security_profile_summary_list", "@container": "@set", "@type": "xsd:string" }, "serviceRole": { "@id": "aws:service_role", "@type": "xsd:string" }, "sort": { "@id": "aws:sort", "@type": "@id" }, "sourcePhoneNumber": { "@id": "aws:source_phone_number", "@type": "xsd:string" }, "startTime": { "@id": "aws:start_time", "@type": "xsd:string" }, "state": { "@id": "aws:state", "@type": "xsd:string" }, "statistic": { "@id": "aws:statistic", "@type": "xsd:string" }, "status": { "@id": "aws:status", "@type": "xsd:string" }, "tags": { "@id": "aws:tags", "@type": "@id" }, "taskTemplateId": { "@id": "aws:task_template_id", "@type": "xsd:string" }, "timeRange": { "@id": "aws:time_range", "@type": "@id" }, "timeZone": { "@id": "aws:time_zone", "@type": "xsd:string" }, "totalCount": { "@id": "aws:total_count", "@type": "xsd:integer" }, "type": { "@id": "aws:type", "@type": "xsd:string" }, "unit": { "@id": "aws:unit", "@type": "xsd:string" }, "user": { "@id": "aws:user", "@type": "xsd:string" }, "userArn": { "@id": "aws:user_arn", "@type": "xsd:string" }, "userId": { "@id": "aws:user_id", "@type": "xsd:string" }, "userSummaryList": { "@id": "aws:user_summary_list", "@container": "@set", "@type": "xsd:string" }, "username": { "@id": "aws:username", "@type": "xsd:string" }, "value": { "@id": "aws:value", "@type": "xsd:decimal" } } }