{ "info": { "_postman_id": "ff362abb-fde4-48c2-95b0-60244be68a1a", "name": "Amigo Account conversations API", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-07-28T01:00:41.000Z", "updatedAt": "2026-07-28T01:00:41.000Z", "lastUpdatedBy": "35240", "uid": "35240-ff362abb-fde4-48c2-95b0-60244be68a1a" }, "item": [ { "name": "v1", "item": [ { "name": "{workspace_id}", "item": [ { "name": "conversations", "item": [ { "name": "{conversation_id}", "item": [ { "name": "channel", "item": [ { "name": "Switch a conversation to another channel", "id": "c0b125b1-f5e4-4764-a64e-16f7fca2a5f5", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"email\",\n \"reason\": \"\",\n \"recipient\": \"\",\n \"use_case_id\": \"\",\n \"dispatch_opener\": false,\n \"instruction\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/channel", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "channel" ], "variable": [ { "id": "f5843eba-5d4e-475d-abdc-78bf525163eb", "key": "workspace_id", "value": "", "description": "(Required) " }, { "id": "a4aa693f-bbce-46a3-8938-27b8b04be625", "key": "conversation_id", "value": "", "description": "(Required) " } ] }, "description": "Move an active conversation onto a different channel (sms/imessage today). The durable conversation id is preserved \u2014 the same conversation continues; only its routing changes. Optionally dispatch a first agent turn on the new channel." }, "response": [ { "id": "bbe0eaf0-77cf-48e2-9795-298e21445ff8", "name": "Successful Response", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"email\",\n \"reason\": \"\",\n \"recipient\": \"\",\n \"use_case_id\": \"\",\n \"dispatch_opener\": false,\n \"instruction\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/channel", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "channel" ], "variable": [ { "key": "workspace_id" }, { "key": "conversation_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"channel_kind\": \"email\",\n \"status\": \"active\",\n \"lifecycle\": \"dormant\",\n \"created_at\": \"\",\n \"updated_at\": \"\",\n \"entity_id\": \"\",\n \"service_id\": \"\",\n \"direction\": \"\",\n \"turn_count\": 0,\n \"duration_seconds\": \"\",\n \"call_sid\": \"\",\n \"caller_id\": \"\",\n \"phone_number\": \"\",\n \"quality_score\": \"\",\n \"has_recording\": \"\",\n \"completion_reason\": \"\",\n \"escalation_status\": \"\",\n \"final_state\": \"\",\n \"source\": \"\",\n \"plan\": \"\",\n \"voice\": {\n \"recording_path\": \"\",\n \"twilio_recording_sid\": \"\",\n \"twilio_recording_duration\": \"\",\n \"has_recording\": false,\n \"verified_transcript\": \"\",\n \"transcript_accuracy\": \"\",\n \"emotional_summary\": {\n \"dolor_2\": \"culpa non et occaecat\",\n \"non14\": 84657228,\n \"qui_5\": \"cillum\",\n \"Duis0a\": -48525323.14647604\n },\n \"config\": {\n \"dolore_a26\": 71406042.19540778,\n \"tempor_4\": -38657637.10494967\n },\n \"call_analysis\": {\n \"cupidatat38\": \"dolore sed\"\n },\n \"forwarding\": {\n \"tempor45f\": false,\n \"magna_df3\": -99980370.93553877\n },\n \"escalation\": {\n \"eue0\": \"enim laborum velit\",\n \"Ut_85_\": false\n },\n \"safety\": {\n \"nisi_35\": \"exercitation Excepteur velit\",\n \"Excepteur96e\": -92745525\n },\n \"quality_breakdown\": {\n \"sedc\": \"eiusmod ea\"\n },\n \"risk_summary\": {\n \"fugiat_7c\": true\n },\n \"latency_summary\": {\n \"minim_1\": \"incididunt magna sint mollit\",\n \"ullamco_1bc\": \"Lorem est\"\n },\n \"conversation_metrics\": {\n \"ad_2_f\": \"officia et eu\",\n \"nulla_c\": -73641348.89168477,\n \"fugiat_8cd\": -51226971,\n \"officia643\": false\n },\n \"tool_summary\": {\n \"consequat4e\": false\n },\n \"safety_summary\": {\n \"cupidatat_0b\": true,\n \"eiusmod6c\": 25857861.39592509,\n \"pariatur_54\": 82869195,\n \"temporb8\": \"laborum nulla\"\n },\n \"operator_summary\": {\n \"magna83\": 28893496.27956879,\n \"cillum38d\": \"sit Lorem culpa cupidatat\",\n \"nullae\": 25183801,\n \"adipisicing_30\": \"Lorem dolor nisi non\"\n }\n }\n}", "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-bbe0eaf0-77cf-48e2-9795-298e21445ff8" }, { "id": "174a0172-54fa-4c6d-82ba-718218d2eafa", "name": "Validation Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"channel\": \"email\",\n \"reason\": \"\",\n \"recipient\": \"\",\n \"use_case_id\": \"\",\n \"dispatch_opener\": false,\n \"instruction\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/channel", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "channel" ], "variable": [ { "key": "workspace_id" }, { "key": "conversation_id" } ] } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"detail\": [\n {\n \"loc\": [\n \"\",\n \"\"\n ],\n \"msg\": \"\",\n \"type\": \"\",\n \"input\": {\n \"title\": \"Input\"\n },\n \"ctx\": {}\n },\n {\n \"loc\": [\n \"\",\n \"\"\n ],\n \"msg\": \"\",\n \"type\": \"\",\n \"input\": {\n \"title\": \"Input\"\n },\n \"ctx\": {}\n }\n ]\n}", "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-174a0172-54fa-4c6d-82ba-718218d2eafa" } ], "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-c0b125b1-f5e4-4764-a64e-16f7fca2a5f5" } ], "id": "c6151956-1edf-4ade-a73e-d4a92f708931", "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-c6151956-1edf-4ade-a73e-d4a92f708931" }, { "name": "turns", "item": [ { "name": "stream", "item": [ { "name": "Send a message and receive a streamed agent response", "id": "2b750bc7-68c6-45bf-a4de-24174e9b0b8b", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"content\": [\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"voluptate7d\": \"qui Excepteur\",\n \"ullamco_22\": -76065003.6166827,\n \"voluptate_c9\": 65549295,\n \"ullamco6a\": false,\n \"in2_\": true,\n \"dolore_311\": 99963372,\n \"ut_c3\": 73137540.34581593,\n \"aliquip_\": -16907030,\n \"veniam_5f\": -444769.57570812106,\n \"suntdf\": \"deserunt\",\n \"enime\": true,\n \"id_7\": 47301858.3610588,\n \"esse_d55\": 85167943,\n \"anim_f3\": \"minim aliqua sit\",\n \"veniam_81\": true,\n \"sedff\": false,\n \"id1e\": false,\n \"cillum3e\": \"deserunt exercitation et anim\",\n \"commodo_4d4\": -4667763,\n \"dolore1\": 84024742.57969126,\n \"pariatur1\": \"nulla\",\n \"magnaed\": true,\n \"dolore_74\": \"dolore\",\n \"minim__6\": false,\n \"nostrud_6a_\": true,\n \"fugiat0b5\": true,\n \"in_c8\": \"quis laboris ut proident\",\n \"ex_33\": \"consequat labore\",\n \"inc\": 56382464,\n \"idd\": 77671531.00195497,\n \"nisi_1\": \"cillum\",\n \"idf\": -95527712,\n \"sed6\": \"ex amet dolor aute Excepteur\",\n \"ad_f_\": 72469289.2871421,\n \"sunt_18\": 39082437,\n \"fugiat_4c3\": \"ut\"\n }\n },\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"et_4b\": true,\n \"aute__\": \"do non\",\n \"eiusmodb\": 7769136,\n \"Excepteurb\": 77514334,\n \"pariatured\": -87636086,\n \"quis_2e2\": 8348668,\n \"pariaturd_\": \"culpa eu quis aliquip\",\n \"anim_a\": true,\n \"enim_08\": 85360504,\n \"esse1\": -80405716.88713078,\n \"sunt_e0\": true,\n \"irure110\": false,\n \"id_b8\": -18435983,\n \"cupidatat44\": \"cillum\",\n \"magnaf\": -81286769.40788595,\n \"Duis_2e\": -20709328,\n \"cupidatat356\": \"enim\",\n \"Duis834\": true,\n \"exercitation_7\": true,\n \"culpa_85\": \"aliqua id ad\",\n \"id_3_c\": \"in in\"\n }\n }\n ],\n \"media_url\": \"\",\n \"media_type\": \"\",\n \"context\": \"\",\n \"viewport_width\": \"\",\n \"viewport_height\": \"\",\n \"wait_for_final\": \"\",\n \"suppress_filler\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/turns/stream?include_tool_calls=false", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "turns", "stream" ], "query": [ { "description": "Include tool_call_started / tool_call_completed frames in the stream", "key": "include_tool_calls", "value": "false" } ], "variable": [ { "id": "2b466d95-6e3b-4408-a54e-ac63ffe716a5", "key": "workspace_id", "value": "", "description": "(Required) " }, { "id": "2c180a8e-d18c-40e3-8fd3-dfe7d0967454", "key": "conversation_id", "value": "", "description": "(Required) " } ] }, "description": "Streaming variant of `POST /turns`. Always returns `text/event-stream` regardless of the `Accept` header \u2014 no JSON fallback. Each frame is a `TurnStreamEvent` discriminated by the `event` field (token, tool_call_started, tool_call_completed, thinking, message, done, error). Use this endpoint for new integrations; the `Accept`-sniffing variant remains for backward compatibility." }, "response": [ { "id": "5b8d668d-cd70-445c-9f86-b3bbcf3f7e07", "name": "SSE stream of TurnStreamEvent frames", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"content\": [\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"voluptate7d\": \"qui Excepteur\",\n \"ullamco_22\": -76065003.6166827,\n \"voluptate_c9\": 65549295,\n \"ullamco6a\": false,\n \"in2_\": true,\n \"dolore_311\": 99963372,\n \"ut_c3\": 73137540.34581593,\n \"aliquip_\": -16907030,\n \"veniam_5f\": -444769.57570812106,\n \"suntdf\": \"deserunt\",\n \"enime\": true,\n \"id_7\": 47301858.3610588,\n \"esse_d55\": 85167943,\n \"anim_f3\": \"minim aliqua sit\",\n \"veniam_81\": true,\n \"sedff\": false,\n \"id1e\": false,\n \"cillum3e\": \"deserunt exercitation et anim\",\n \"commodo_4d4\": -4667763,\n \"dolore1\": 84024742.57969126,\n \"pariatur1\": \"nulla\",\n \"magnaed\": true,\n \"dolore_74\": \"dolore\",\n \"minim__6\": false,\n \"nostrud_6a_\": true,\n \"fugiat0b5\": true,\n \"in_c8\": \"quis laboris ut proident\",\n \"ex_33\": \"consequat labore\",\n \"inc\": 56382464,\n \"idd\": 77671531.00195497,\n \"nisi_1\": \"cillum\",\n \"idf\": -95527712,\n \"sed6\": \"ex amet dolor aute Excepteur\",\n \"ad_f_\": 72469289.2871421,\n \"sunt_18\": 39082437,\n \"fugiat_4c3\": \"ut\"\n }\n },\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"et_4b\": true,\n \"aute__\": \"do non\",\n \"eiusmodb\": 7769136,\n \"Excepteurb\": 77514334,\n \"pariatured\": -87636086,\n \"quis_2e2\": 8348668,\n \"pariaturd_\": \"culpa eu quis aliquip\",\n \"anim_a\": true,\n \"enim_08\": 85360504,\n \"esse1\": -80405716.88713078,\n \"sunt_e0\": true,\n \"irure110\": false,\n \"id_b8\": -18435983,\n \"cupidatat44\": \"cillum\",\n \"magnaf\": -81286769.40788595,\n \"Duis_2e\": -20709328,\n \"cupidatat356\": \"enim\",\n \"Duis834\": true,\n \"exercitation_7\": true,\n \"culpa_85\": \"aliqua id ad\",\n \"id_3_c\": \"in in\"\n }\n }\n ],\n \"media_url\": \"\",\n \"media_type\": \"\",\n \"context\": \"\",\n \"viewport_width\": \"\",\n \"viewport_height\": \"\",\n \"wait_for_final\": \"\",\n \"suppress_filler\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/turns/stream?include_tool_calls=false", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "turns", "stream" ], "query": [ { "description": "Include tool_call_started / tool_call_completed frames in the stream", "key": "include_tool_calls", "value": "false" } ], "variable": [ { "key": "workspace_id" }, { "key": "conversation_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{}", "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-5b8d668d-cd70-445c-9f86-b3bbcf3f7e07" }, { "id": "83e0f91d-a319-4b5d-83e6-89ce924f7744", "name": "Conversation or service not found", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"content\": [\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"voluptate7d\": \"qui Excepteur\",\n \"ullamco_22\": -76065003.6166827,\n \"voluptate_c9\": 65549295,\n \"ullamco6a\": false,\n \"in2_\": true,\n \"dolore_311\": 99963372,\n \"ut_c3\": 73137540.34581593,\n \"aliquip_\": -16907030,\n \"veniam_5f\": -444769.57570812106,\n \"suntdf\": \"deserunt\",\n \"enime\": true,\n \"id_7\": 47301858.3610588,\n \"esse_d55\": 85167943,\n \"anim_f3\": \"minim aliqua sit\",\n \"veniam_81\": true,\n \"sedff\": false,\n \"id1e\": false,\n \"cillum3e\": \"deserunt exercitation et anim\",\n \"commodo_4d4\": -4667763,\n \"dolore1\": 84024742.57969126,\n \"pariatur1\": \"nulla\",\n \"magnaed\": true,\n \"dolore_74\": \"dolore\",\n \"minim__6\": false,\n \"nostrud_6a_\": true,\n \"fugiat0b5\": true,\n \"in_c8\": \"quis laboris ut proident\",\n \"ex_33\": \"consequat labore\",\n \"inc\": 56382464,\n \"idd\": 77671531.00195497,\n \"nisi_1\": \"cillum\",\n \"idf\": -95527712,\n \"sed6\": \"ex amet dolor aute Excepteur\",\n \"ad_f_\": 72469289.2871421,\n \"sunt_18\": 39082437,\n \"fugiat_4c3\": \"ut\"\n }\n },\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"et_4b\": true,\n \"aute__\": \"do non\",\n \"eiusmodb\": 7769136,\n \"Excepteurb\": 77514334,\n \"pariatured\": -87636086,\n \"quis_2e2\": 8348668,\n \"pariaturd_\": \"culpa eu quis aliquip\",\n \"anim_a\": true,\n \"enim_08\": 85360504,\n \"esse1\": -80405716.88713078,\n \"sunt_e0\": true,\n \"irure110\": false,\n \"id_b8\": -18435983,\n \"cupidatat44\": \"cillum\",\n \"magnaf\": -81286769.40788595,\n \"Duis_2e\": -20709328,\n \"cupidatat356\": \"enim\",\n \"Duis834\": true,\n \"exercitation_7\": true,\n \"culpa_85\": \"aliqua id ad\",\n \"id_3_c\": \"in in\"\n }\n }\n ],\n \"media_url\": \"\",\n \"media_type\": \"\",\n \"context\": \"\",\n \"viewport_width\": \"\",\n \"viewport_height\": \"\",\n \"wait_for_final\": \"\",\n \"suppress_filler\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/turns/stream?include_tool_calls=false", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "turns", "stream" ], "query": [ { "description": "Include tool_call_started / tool_call_completed frames in the stream", "key": "include_tool_calls", "value": "false" } ], "variable": [ { "key": "workspace_id" }, { "key": "conversation_id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-83e0f91d-a319-4b5d-83e6-89ce924f7744" }, { "id": "eea075bb-b3fb-4b5d-bff8-25187b2387f1", "name": "Conversation is closed", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"content\": [\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"voluptate7d\": \"qui Excepteur\",\n \"ullamco_22\": -76065003.6166827,\n \"voluptate_c9\": 65549295,\n \"ullamco6a\": false,\n \"in2_\": true,\n \"dolore_311\": 99963372,\n \"ut_c3\": 73137540.34581593,\n \"aliquip_\": -16907030,\n \"veniam_5f\": -444769.57570812106,\n \"suntdf\": \"deserunt\",\n \"enime\": true,\n \"id_7\": 47301858.3610588,\n \"esse_d55\": 85167943,\n \"anim_f3\": \"minim aliqua sit\",\n \"veniam_81\": true,\n \"sedff\": false,\n \"id1e\": false,\n \"cillum3e\": \"deserunt exercitation et anim\",\n \"commodo_4d4\": -4667763,\n \"dolore1\": 84024742.57969126,\n \"pariatur1\": \"nulla\",\n \"magnaed\": true,\n \"dolore_74\": \"dolore\",\n \"minim__6\": false,\n \"nostrud_6a_\": true,\n \"fugiat0b5\": true,\n \"in_c8\": \"quis laboris ut proident\",\n \"ex_33\": \"consequat labore\",\n \"inc\": 56382464,\n \"idd\": 77671531.00195497,\n \"nisi_1\": \"cillum\",\n \"idf\": -95527712,\n \"sed6\": \"ex amet dolor aute Excepteur\",\n \"ad_f_\": 72469289.2871421,\n \"sunt_18\": 39082437,\n \"fugiat_4c3\": \"ut\"\n }\n },\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"et_4b\": true,\n \"aute__\": \"do non\",\n \"eiusmodb\": 7769136,\n \"Excepteurb\": 77514334,\n \"pariatured\": -87636086,\n \"quis_2e2\": 8348668,\n \"pariaturd_\": \"culpa eu quis aliquip\",\n \"anim_a\": true,\n \"enim_08\": 85360504,\n \"esse1\": -80405716.88713078,\n \"sunt_e0\": true,\n \"irure110\": false,\n \"id_b8\": -18435983,\n \"cupidatat44\": \"cillum\",\n \"magnaf\": -81286769.40788595,\n \"Duis_2e\": -20709328,\n \"cupidatat356\": \"enim\",\n \"Duis834\": true,\n \"exercitation_7\": true,\n \"culpa_85\": \"aliqua id ad\",\n \"id_3_c\": \"in in\"\n }\n }\n ],\n \"media_url\": \"\",\n \"media_type\": \"\",\n \"context\": \"\",\n \"viewport_width\": \"\",\n \"viewport_height\": \"\",\n \"wait_for_final\": \"\",\n \"suppress_filler\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/turns/stream?include_tool_calls=false", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "turns", "stream" ], "query": [ { "description": "Include tool_call_started / tool_call_completed frames in the stream", "key": "include_tool_calls", "value": "false" } ], "variable": [ { "key": "workspace_id" }, { "key": "conversation_id" } ] } }, "status": "Conflict", "code": 409, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-eea075bb-b3fb-4b5d-bff8-25187b2387f1" }, { "id": "5fc6cd84-19f4-4e3e-888b-16f621cb133d", "name": "Conversation is missing or has corrupt service binding", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"content\": [\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"voluptate7d\": \"qui Excepteur\",\n \"ullamco_22\": -76065003.6166827,\n \"voluptate_c9\": 65549295,\n \"ullamco6a\": false,\n \"in2_\": true,\n \"dolore_311\": 99963372,\n \"ut_c3\": 73137540.34581593,\n \"aliquip_\": -16907030,\n \"veniam_5f\": -444769.57570812106,\n \"suntdf\": \"deserunt\",\n \"enime\": true,\n \"id_7\": 47301858.3610588,\n \"esse_d55\": 85167943,\n \"anim_f3\": \"minim aliqua sit\",\n \"veniam_81\": true,\n \"sedff\": false,\n \"id1e\": false,\n \"cillum3e\": \"deserunt exercitation et anim\",\n \"commodo_4d4\": -4667763,\n \"dolore1\": 84024742.57969126,\n \"pariatur1\": \"nulla\",\n \"magnaed\": true,\n \"dolore_74\": \"dolore\",\n \"minim__6\": false,\n \"nostrud_6a_\": true,\n \"fugiat0b5\": true,\n \"in_c8\": \"quis laboris ut proident\",\n \"ex_33\": \"consequat labore\",\n \"inc\": 56382464,\n \"idd\": 77671531.00195497,\n \"nisi_1\": \"cillum\",\n \"idf\": -95527712,\n \"sed6\": \"ex amet dolor aute Excepteur\",\n \"ad_f_\": 72469289.2871421,\n \"sunt_18\": 39082437,\n \"fugiat_4c3\": \"ut\"\n }\n },\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"et_4b\": true,\n \"aute__\": \"do non\",\n \"eiusmodb\": 7769136,\n \"Excepteurb\": 77514334,\n \"pariatured\": -87636086,\n \"quis_2e2\": 8348668,\n \"pariaturd_\": \"culpa eu quis aliquip\",\n \"anim_a\": true,\n \"enim_08\": 85360504,\n \"esse1\": -80405716.88713078,\n \"sunt_e0\": true,\n \"irure110\": false,\n \"id_b8\": -18435983,\n \"cupidatat44\": \"cillum\",\n \"magnaf\": -81286769.40788595,\n \"Duis_2e\": -20709328,\n \"cupidatat356\": \"enim\",\n \"Duis834\": true,\n \"exercitation_7\": true,\n \"culpa_85\": \"aliqua id ad\",\n \"id_3_c\": \"in in\"\n }\n }\n ],\n \"media_url\": \"\",\n \"media_type\": \"\",\n \"context\": \"\",\n \"viewport_width\": \"\",\n \"viewport_height\": \"\",\n \"wait_for_final\": \"\",\n \"suppress_filler\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/turns/stream?include_tool_calls=false", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "turns", "stream" ], "query": [ { "description": "Include tool_call_started / tool_call_completed frames in the stream", "key": "include_tool_calls", "value": "false" } ], "variable": [ { "key": "workspace_id" }, { "key": "conversation_id" } ] } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-5fc6cd84-19f4-4e3e-888b-16f621cb133d" }, { "id": "902c3cc6-4087-4b8f-823d-fa4bf6df8845", "name": "Agent service unavailable", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"content\": [\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"voluptate7d\": \"qui Excepteur\",\n \"ullamco_22\": -76065003.6166827,\n \"voluptate_c9\": 65549295,\n \"ullamco6a\": false,\n \"in2_\": true,\n \"dolore_311\": 99963372,\n \"ut_c3\": 73137540.34581593,\n \"aliquip_\": -16907030,\n \"veniam_5f\": -444769.57570812106,\n \"suntdf\": \"deserunt\",\n \"enime\": true,\n \"id_7\": 47301858.3610588,\n \"esse_d55\": 85167943,\n \"anim_f3\": \"minim aliqua sit\",\n \"veniam_81\": true,\n \"sedff\": false,\n \"id1e\": false,\n \"cillum3e\": \"deserunt exercitation et anim\",\n \"commodo_4d4\": -4667763,\n \"dolore1\": 84024742.57969126,\n \"pariatur1\": \"nulla\",\n \"magnaed\": true,\n \"dolore_74\": \"dolore\",\n \"minim__6\": false,\n \"nostrud_6a_\": true,\n \"fugiat0b5\": true,\n \"in_c8\": \"quis laboris ut proident\",\n \"ex_33\": \"consequat labore\",\n \"inc\": 56382464,\n \"idd\": 77671531.00195497,\n \"nisi_1\": \"cillum\",\n \"idf\": -95527712,\n \"sed6\": \"ex amet dolor aute Excepteur\",\n \"ad_f_\": 72469289.2871421,\n \"sunt_18\": 39082437,\n \"fugiat_4c3\": \"ut\"\n }\n },\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"et_4b\": true,\n \"aute__\": \"do non\",\n \"eiusmodb\": 7769136,\n \"Excepteurb\": 77514334,\n \"pariatured\": -87636086,\n \"quis_2e2\": 8348668,\n \"pariaturd_\": \"culpa eu quis aliquip\",\n \"anim_a\": true,\n \"enim_08\": 85360504,\n \"esse1\": -80405716.88713078,\n \"sunt_e0\": true,\n \"irure110\": false,\n \"id_b8\": -18435983,\n \"cupidatat44\": \"cillum\",\n \"magnaf\": -81286769.40788595,\n \"Duis_2e\": -20709328,\n \"cupidatat356\": \"enim\",\n \"Duis834\": true,\n \"exercitation_7\": true,\n \"culpa_85\": \"aliqua id ad\",\n \"id_3_c\": \"in in\"\n }\n }\n ],\n \"media_url\": \"\",\n \"media_type\": \"\",\n \"context\": \"\",\n \"viewport_width\": \"\",\n \"viewport_height\": \"\",\n \"wait_for_final\": \"\",\n \"suppress_filler\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/turns/stream?include_tool_calls=false", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "turns", "stream" ], "query": [ { "description": "Include tool_call_started / tool_call_completed frames in the stream", "key": "include_tool_calls", "value": "false" } ], "variable": [ { "key": "workspace_id" }, { "key": "conversation_id" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-902c3cc6-4087-4b8f-823d-fa4bf6df8845" } ], "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-2b750bc7-68c6-45bf-a4de-24174e9b0b8b" } ], "id": "8ae416e4-6f72-4a94-a29a-6dd027e6e09a", "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-8ae416e4-6f72-4a94-a29a-6dd027e6e09a" }, { "name": "Send a message and get the agent's response", "id": "6033b809-c07a-43d9-98d5-04dc4db181ee", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"content\": [\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"voluptate7d\": \"qui Excepteur\",\n \"ullamco_22\": -76065003.6166827,\n \"voluptate_c9\": 65549295,\n \"ullamco6a\": false,\n \"in2_\": true,\n \"dolore_311\": 99963372,\n \"ut_c3\": 73137540.34581593,\n \"aliquip_\": -16907030,\n \"veniam_5f\": -444769.57570812106,\n \"suntdf\": \"deserunt\",\n \"enime\": true,\n \"id_7\": 47301858.3610588,\n \"esse_d55\": 85167943,\n \"anim_f3\": \"minim aliqua sit\",\n \"veniam_81\": true,\n \"sedff\": false,\n \"id1e\": false,\n \"cillum3e\": \"deserunt exercitation et anim\",\n \"commodo_4d4\": -4667763,\n \"dolore1\": 84024742.57969126,\n \"pariatur1\": \"nulla\",\n \"magnaed\": true,\n \"dolore_74\": \"dolore\",\n \"minim__6\": false,\n \"nostrud_6a_\": true,\n \"fugiat0b5\": true,\n \"in_c8\": \"quis laboris ut proident\",\n \"ex_33\": \"consequat labore\",\n \"inc\": 56382464,\n \"idd\": 77671531.00195497,\n \"nisi_1\": \"cillum\",\n \"idf\": -95527712,\n \"sed6\": \"ex amet dolor aute Excepteur\",\n \"ad_f_\": 72469289.2871421,\n \"sunt_18\": 39082437,\n \"fugiat_4c3\": \"ut\"\n }\n },\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"et_4b\": true,\n \"aute__\": \"do non\",\n \"eiusmodb\": 7769136,\n \"Excepteurb\": 77514334,\n \"pariatured\": -87636086,\n \"quis_2e2\": 8348668,\n \"pariaturd_\": \"culpa eu quis aliquip\",\n \"anim_a\": true,\n \"enim_08\": 85360504,\n \"esse1\": -80405716.88713078,\n \"sunt_e0\": true,\n \"irure110\": false,\n \"id_b8\": -18435983,\n \"cupidatat44\": \"cillum\",\n \"magnaf\": -81286769.40788595,\n \"Duis_2e\": -20709328,\n \"cupidatat356\": \"enim\",\n \"Duis834\": true,\n \"exercitation_7\": true,\n \"culpa_85\": \"aliqua id ad\",\n \"id_3_c\": \"in in\"\n }\n }\n ],\n \"media_url\": \"\",\n \"media_type\": \"\",\n \"context\": \"\",\n \"viewport_width\": \"\",\n \"viewport_height\": \"\",\n \"wait_for_final\": \"\",\n \"suppress_filler\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/turns?include_tool_calls=false&poll=false", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "turns" ], "query": [ { "description": "Include tool call details in response", "key": "include_tool_calls", "value": "false" }, { "description": "Poll for background results without sending a user message. Drains any background tool calls that completed since the last turn and reports them; returns empty output when nothing is pending. Must NOT be combined with a request-body ``message`` (422) or SSE streaming (422). Poll no more than once every ~5s per conversation \u2014 each poll loads session state.", "key": "poll", "value": "false" } ], "variable": [ { "id": "bae67b79-e232-4bd4-90b4-a1f9facf3f47", "key": "workspace_id", "value": "", "description": "(Required) " }, { "id": "6154ce1b-25ff-4388-b09b-3f3d5188dc1b", "key": "conversation_id", "value": "", "description": "(Required) " } ] }, "description": "Send a user message and receive the agent's response. Set `Accept: text/event-stream` to receive an SSE stream of typed `TurnStreamEvent` frames (token, tool_call_started, tool_call_completed, thinking, message, done, error) instead of the synchronous JSON response. For new integrations prefer `POST /turns/stream`, which is always SSE." }, "response": [ { "id": "60962820-3c64-4cb9-b3b9-ba26ea822427", "name": "Successful Response", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"content\": [\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"voluptate7d\": \"qui Excepteur\",\n \"ullamco_22\": -76065003.6166827,\n \"voluptate_c9\": 65549295,\n \"ullamco6a\": false,\n \"in2_\": true,\n \"dolore_311\": 99963372,\n \"ut_c3\": 73137540.34581593,\n \"aliquip_\": -16907030,\n \"veniam_5f\": -444769.57570812106,\n \"suntdf\": \"deserunt\",\n \"enime\": true,\n \"id_7\": 47301858.3610588,\n \"esse_d55\": 85167943,\n \"anim_f3\": \"minim aliqua sit\",\n \"veniam_81\": true,\n \"sedff\": false,\n \"id1e\": false,\n \"cillum3e\": \"deserunt exercitation et anim\",\n \"commodo_4d4\": -4667763,\n \"dolore1\": 84024742.57969126,\n \"pariatur1\": \"nulla\",\n \"magnaed\": true,\n \"dolore_74\": \"dolore\",\n \"minim__6\": false,\n \"nostrud_6a_\": true,\n \"fugiat0b5\": true,\n \"in_c8\": \"quis laboris ut proident\",\n \"ex_33\": \"consequat labore\",\n \"inc\": 56382464,\n \"idd\": 77671531.00195497,\n \"nisi_1\": \"cillum\",\n \"idf\": -95527712,\n \"sed6\": \"ex amet dolor aute Excepteur\",\n \"ad_f_\": 72469289.2871421,\n \"sunt_18\": 39082437,\n \"fugiat_4c3\": \"ut\"\n }\n },\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"et_4b\": true,\n \"aute__\": \"do non\",\n \"eiusmodb\": 7769136,\n \"Excepteurb\": 77514334,\n \"pariatured\": -87636086,\n \"quis_2e2\": 8348668,\n \"pariaturd_\": \"culpa eu quis aliquip\",\n \"anim_a\": true,\n \"enim_08\": 85360504,\n \"esse1\": -80405716.88713078,\n \"sunt_e0\": true,\n \"irure110\": false,\n \"id_b8\": -18435983,\n \"cupidatat44\": \"cillum\",\n \"magnaf\": -81286769.40788595,\n \"Duis_2e\": -20709328,\n \"cupidatat356\": \"enim\",\n \"Duis834\": true,\n \"exercitation_7\": true,\n \"culpa_85\": \"aliqua id ad\",\n \"id_3_c\": \"in in\"\n }\n }\n ],\n \"media_url\": \"\",\n \"media_type\": \"\",\n \"context\": \"\",\n \"viewport_width\": \"\",\n \"viewport_height\": \"\",\n \"wait_for_final\": \"\",\n \"suppress_filler\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/turns?include_tool_calls=false&poll=false", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "turns" ], "query": [ { "description": "Include tool call details in response", "key": "include_tool_calls", "value": "false" }, { "description": "Poll for background results without sending a user message. Drains any background tool calls that completed since the last turn and reports them; returns empty output when nothing is pending. Must NOT be combined with a request-body ``message`` (422) or SSE streaming (422). Poll no more than once every ~5s per conversation \u2014 each poll loads session state.", "key": "poll", "value": "false" } ], "variable": [ { "key": "workspace_id" }, { "key": "conversation_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"turn_id\": \"\",\n \"input\": {\n \"role\": \"user\",\n \"text\": \"\",\n \"turn_id\": \"\",\n \"turn_index\": \"\",\n \"timestamp\": \"\",\n \"channel\": \"web\",\n \"selected_action_description\": \"\",\n \"state_transition\": {\n \"from\": \"\",\n \"to\": \"\"\n }\n },\n \"output\": [\n {\n \"role\": \"agent\",\n \"text\": \"\",\n \"turn_id\": \"\",\n \"turn_index\": \"\",\n \"timestamp\": \"\",\n \"channel\": \"email\",\n \"selected_action_description\": \"\",\n \"state_transition\": {\n \"from\": \"\",\n \"to\": \"\"\n }\n },\n {\n \"role\": \"agent\",\n \"text\": \"\",\n \"turn_id\": \"\",\n \"turn_index\": \"\",\n \"timestamp\": \"\",\n \"channel\": \"web\",\n \"selected_action_description\": \"\",\n \"state_transition\": {\n \"from\": \"\",\n \"to\": \"\"\n }\n }\n ],\n \"conversation\": {\n \"id\": \"\",\n \"status\": \"closed\",\n \"updated_at\": \"\",\n \"turn_count\": 0,\n \"context_graph_state\": {\n \"type\": \"\",\n \"name\": \"\",\n \"objective\": \"\",\n \"actions\": [\n {\n \"description\": \"\",\n \"filler_hint\": \"\"\n },\n {\n \"description\": \"\",\n \"filler_hint\": \"\"\n }\n ],\n \"intra_state_navigation_guidelines\": [\n \"\",\n \"\"\n ],\n \"action_guidelines\": [\n \"\",\n \"\"\n ],\n \"boundary_constraints\": [\n \"\",\n \"\"\n ],\n \"exit_conditions\": [\n {\n \"description\": \"\",\n \"next_state\": \"\",\n \"filler_hint\": \"\"\n },\n {\n \"description\": \"\",\n \"next_state\": \"\",\n \"filler_hint\": \"\"\n }\n ],\n \"wait_for\": \"surface_submission\",\n \"channel_overrides\": {\n \"quis8\": {\n \"objective\": \"\",\n \"progress\": {\n \"deterministic\": false,\n \"phrases\": [\n \"\"\n ],\n \"trigger_delay_ms\": \"\",\n \"interval_ms\": \"\",\n \"mode\": \"auto\",\n \"progress_class\": \"multi_step\",\n \"expected_latency_ms\": \"\",\n \"custom_phrase\": \"\"\n }\n }\n },\n \"surface_spec_template\": {\n \"occaecat_7d\": 51809586,\n \"ad0\": \"enim sunt nostrud voluptate\"\n },\n \"turn_policy\": {\n \"barge_in_enabled\": true,\n \"greeting_shield_s\": 0,\n \"safety_response\": \"stay_empathize\",\n \"context_strategy\": \"full\",\n \"degradation_threshold\": -1,\n \"block_forward_call\": false,\n \"block_forward_call_after_turns\": -1,\n \"stt_eot_threshold\": \"\",\n \"stt_eager_eot_threshold\": \"\",\n \"stt_eot_timeout_ms\": \"\"\n },\n \"preload\": [\n {\n \"tool_id\": \"\",\n \"params\": {\n \"in_4\": -14190957.93056418,\n \"doe9d\": -17332883,\n \"anim7\": 43629649\n }\n },\n {\n \"tool_id\": \"\",\n \"params\": {\n \"Ut_2\": false,\n \"in_51\": -84495325,\n \"fugiatdf\": \"in\",\n \"in_1\": -7926737,\n \"reprehenderit_9b\": \"ut deserunt\",\n \"in_3\": -24116827\n }\n }\n ]\n }\n },\n \"background_pending\": false\n}", "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-60962820-3c64-4cb9-b3b9-ba26ea822427" }, { "id": "b8b85fad-b67f-4c1c-b33e-8ead8c986ad6", "name": "Validation Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"content\": [\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"voluptate7d\": \"qui Excepteur\",\n \"ullamco_22\": -76065003.6166827,\n \"voluptate_c9\": 65549295,\n \"ullamco6a\": false,\n \"in2_\": true,\n \"dolore_311\": 99963372,\n \"ut_c3\": 73137540.34581593,\n \"aliquip_\": -16907030,\n \"veniam_5f\": -444769.57570812106,\n \"suntdf\": \"deserunt\",\n \"enime\": true,\n \"id_7\": 47301858.3610588,\n \"esse_d55\": 85167943,\n \"anim_f3\": \"minim aliqua sit\",\n \"veniam_81\": true,\n \"sedff\": false,\n \"id1e\": false,\n \"cillum3e\": \"deserunt exercitation et anim\",\n \"commodo_4d4\": -4667763,\n \"dolore1\": 84024742.57969126,\n \"pariatur1\": \"nulla\",\n \"magnaed\": true,\n \"dolore_74\": \"dolore\",\n \"minim__6\": false,\n \"nostrud_6a_\": true,\n \"fugiat0b5\": true,\n \"in_c8\": \"quis laboris ut proident\",\n \"ex_33\": \"consequat labore\",\n \"inc\": 56382464,\n \"idd\": 77671531.00195497,\n \"nisi_1\": \"cillum\",\n \"idf\": -95527712,\n \"sed6\": \"ex amet dolor aute Excepteur\",\n \"ad_f_\": 72469289.2871421,\n \"sunt_18\": 39082437,\n \"fugiat_4c3\": \"ut\"\n }\n },\n {\n \"type\": \"text\",\n \"text\": \"\",\n \"url\": \"\",\n \"media_type\": \"\",\n \"provider_id\": \"\",\n \"metadata\": {\n \"et_4b\": true,\n \"aute__\": \"do non\",\n \"eiusmodb\": 7769136,\n \"Excepteurb\": 77514334,\n \"pariatured\": -87636086,\n \"quis_2e2\": 8348668,\n \"pariaturd_\": \"culpa eu quis aliquip\",\n \"anim_a\": true,\n \"enim_08\": 85360504,\n \"esse1\": -80405716.88713078,\n \"sunt_e0\": true,\n \"irure110\": false,\n \"id_b8\": -18435983,\n \"cupidatat44\": \"cillum\",\n \"magnaf\": -81286769.40788595,\n \"Duis_2e\": -20709328,\n \"cupidatat356\": \"enim\",\n \"Duis834\": true,\n \"exercitation_7\": true,\n \"culpa_85\": \"aliqua id ad\",\n \"id_3_c\": \"in in\"\n }\n }\n ],\n \"media_url\": \"\",\n \"media_type\": \"\",\n \"context\": \"\",\n \"viewport_width\": \"\",\n \"viewport_height\": \"\",\n \"wait_for_final\": \"\",\n \"suppress_filler\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/turns?include_tool_calls=false&poll=false", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "turns" ], "query": [ { "description": "Include tool call details in response", "key": "include_tool_calls", "value": "false" }, { "description": "Poll for background results without sending a user message. Drains any background tool calls that completed since the last turn and reports them; returns empty output when nothing is pending. Must NOT be combined with a request-body ``message`` (422) or SSE streaming (422). Poll no more than once every ~5s per conversation \u2014 each poll loads session state.", "key": "poll", "value": "false" } ], "variable": [ { "key": "workspace_id" }, { "key": "conversation_id" } ] } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"detail\": [\n {\n \"loc\": [\n \"\",\n \"\"\n ],\n \"msg\": \"\",\n \"type\": \"\",\n \"input\": {\n \"title\": \"Input\"\n },\n \"ctx\": {}\n },\n {\n \"loc\": [\n \"\",\n \"\"\n ],\n \"msg\": \"\",\n \"type\": \"\",\n \"input\": {\n \"title\": \"Input\"\n },\n \"ctx\": {}\n }\n ]\n}", "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-b8b85fad-b67f-4c1c-b33e-8ead8c986ad6" } ], "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-6033b809-c07a-43d9-98d5-04dc4db181ee" } ], "id": "1600518d-94ff-4fc0-aa64-6746cd7ad2ac", "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-1600518d-94ff-4fc0-aa64-6746cd7ad2ac" }, { "name": "approval", "item": [ { "name": "Approve or reject a parked write in your own conversation (external-user self-approval)", "id": "d2cac9bb-5642-4ecd-b988-a8e5f7976591", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"decision\": \"reject\",\n \"reason\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/approval", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "approval" ], "variable": [ { "id": "34532f83-5dbe-41e8-bcce-6b639a15b5bb", "key": "workspace_id", "value": "", "description": "(Required) " }, { "id": "a8644053-141a-470d-ad9c-a164d9b90e43", "key": "conversation_id", "value": "", "description": "(Required) " } ] }, "description": "Lets the external user who owns a conversation approve or reject a write that the agent paused for their confirmation. Only the conversation's own external user may call this; it requires the `conversations:approve_own` scope." }, "response": [ { "id": "3cb56e72-09a1-4f74-abb3-cf8318f7a8dc", "name": "Successful Response", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"decision\": \"reject\",\n \"reason\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/approval", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "approval" ], "variable": [ { "key": "workspace_id" }, { "key": "conversation_id" } ] } }, "status": "No Content", "code": 204, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-3cb56e72-09a1-4f74-abb3-cf8318f7a8dc" }, { "id": "a41c9a1d-744f-4df4-91ed-bea457159004", "name": "Not an external_user token, or missing conversations:approve_own scope", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"decision\": \"reject\",\n \"reason\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/approval", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "approval" ], "variable": [ { "key": "workspace_id" }, { "key": "conversation_id" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-a41c9a1d-744f-4df4-91ed-bea457159004" }, { "id": "4903d1d7-fb46-4ec0-9e66-67ea24ff8dff", "name": "Conversation not found or not owned by the caller", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"decision\": \"reject\",\n \"reason\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/approval", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "approval" ], "variable": [ { "key": "workspace_id" }, { "key": "conversation_id" } ] } }, "status": "Not Found", "code": 404, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-4903d1d7-fb46-4ec0-9e66-67ea24ff8dff" }, { "id": "06b80574-d9b3-4dfc-a2c3-27602e98a943", "name": "Validation Error", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"decision\": \"reject\",\n \"reason\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/approval", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "approval" ], "variable": [ { "key": "workspace_id" }, { "key": "conversation_id" } ] } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"detail\": [\n {\n \"loc\": [\n \"\",\n \"\"\n ],\n \"msg\": \"\",\n \"type\": \"\",\n \"input\": {\n \"title\": \"Input\"\n },\n \"ctx\": {}\n },\n {\n \"loc\": [\n \"\",\n \"\"\n ],\n \"msg\": \"\",\n \"type\": \"\",\n \"input\": {\n \"title\": \"Input\"\n },\n \"ctx\": {}\n }\n ]\n}", "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-06b80574-d9b3-4dfc-a2c3-27602e98a943" }, { "id": "833cc4b6-f7dc-4311-9b05-fa18d495da95", "name": "Decision store temporarily unavailable \u2014 safe to retry", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "body": { "mode": "raw", "raw": "{\n \"decision\": \"reject\",\n \"reason\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id/approval", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id", "approval" ], "variable": [ { "key": "workspace_id" }, { "key": "conversation_id" } ] } }, "status": "Service Unavailable", "code": 503, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-833cc4b6-f7dc-4311-9b05-fa18d495da95" } ], "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-d2cac9bb-5642-4ecd-b988-a8e5f7976591" } ], "id": "fe3d4bb7-4632-4da6-bfd9-104dd59b6712", "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-fe3d4bb7-4632-4da6-bfd9-104dd59b6712" }, { "name": "Get conversation detail (voice or text)", "id": "fd73bb49-6b99-44a6-bf6c-d95366b0959f", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id?include_tool_calls=false", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id" ], "query": [ { "description": "Include per-turn tool_calls[] in the returned turns. Off by default so the payload stays small and (potentially PHI-bearing) tool output is opt-in, matching POST /turns?include_tool_calls=true.", "key": "include_tool_calls", "value": "false" } ], "variable": [ { "id": "aad42baf-74c5-4cdb-b99d-16d869a1b654", "key": "workspace_id", "value": "", "description": "(Required) " }, { "id": "aac47ddd-8ed2-456a-bf7f-83b5c5af129e", "key": "conversation_id", "value": "", "description": "(Required) " } ] } }, "response": [ { "id": "acc93e70-4056-4c8c-bd39-b53470eb10e4", "name": "Successful Response", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id?include_tool_calls=false", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id" ], "query": [ { "description": "Include per-turn tool_calls[] in the returned turns. Off by default so the payload stays small and (potentially PHI-bearing) tool output is opt-in, matching POST /turns?include_tool_calls=true.", "key": "include_tool_calls", "value": "false" } ], "variable": [ { "key": "workspace_id" }, { "key": "conversation_id" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"channel_kind\": \"email\",\n \"status\": \"active\",\n \"lifecycle\": \"dormant\",\n \"created_at\": \"\",\n \"updated_at\": \"\",\n \"entity_id\": \"\",\n \"service_id\": \"\",\n \"direction\": \"\",\n \"turn_count\": 0,\n \"duration_seconds\": \"\",\n \"call_sid\": \"\",\n \"caller_id\": \"\",\n \"phone_number\": \"\",\n \"quality_score\": \"\",\n \"has_recording\": \"\",\n \"completion_reason\": \"\",\n \"escalation_status\": \"\",\n \"final_state\": \"\",\n \"source\": \"\",\n \"plan\": \"\",\n \"voice\": {\n \"recording_path\": \"\",\n \"twilio_recording_sid\": \"\",\n \"twilio_recording_duration\": \"\",\n \"has_recording\": false,\n \"verified_transcript\": \"\",\n \"transcript_accuracy\": \"\",\n \"emotional_summary\": {\n \"dolor_2\": \"culpa non et occaecat\",\n \"non14\": 84657228,\n \"qui_5\": \"cillum\",\n \"Duis0a\": -48525323.14647604\n },\n \"config\": {\n \"dolore_a26\": 71406042.19540778,\n \"tempor_4\": -38657637.10494967\n },\n \"call_analysis\": {\n \"cupidatat38\": \"dolore sed\"\n },\n \"forwarding\": {\n \"tempor45f\": false,\n \"magna_df3\": -99980370.93553877\n },\n \"escalation\": {\n \"eue0\": \"enim laborum velit\",\n \"Ut_85_\": false\n },\n \"safety\": {\n \"nisi_35\": \"exercitation Excepteur velit\",\n \"Excepteur96e\": -92745525\n },\n \"quality_breakdown\": {\n \"sedc\": \"eiusmod ea\"\n },\n \"risk_summary\": {\n \"fugiat_7c\": true\n },\n \"latency_summary\": {\n \"minim_1\": \"incididunt magna sint mollit\",\n \"ullamco_1bc\": \"Lorem est\"\n },\n \"conversation_metrics\": {\n \"ad_2_f\": \"officia et eu\",\n \"nulla_c\": -73641348.89168477,\n \"fugiat_8cd\": -51226971,\n \"officia643\": false\n },\n \"tool_summary\": {\n \"consequat4e\": false\n },\n \"safety_summary\": {\n \"cupidatat_0b\": true,\n \"eiusmod6c\": 25857861.39592509,\n \"pariatur_54\": 82869195,\n \"temporb8\": \"laborum nulla\"\n },\n \"operator_summary\": {\n \"magna83\": 28893496.27956879,\n \"cillum38d\": \"sit Lorem culpa cupidatat\",\n \"nullae\": 25183801,\n \"adipisicing_30\": \"Lorem dolor nisi non\"\n }\n }\n}", "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-acc93e70-4056-4c8c-bd39-b53470eb10e4" }, { "id": "49104171-a891-4f15-b796-ea7420b0068c", "name": "Validation Error", "originalRequest": { "method": "GET", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: bearer", "key": "Authorization", "value": "Bearer " } ], "url": { "raw": "{{baseUrl}}/v1/:workspace_id/conversations/:conversation_id?include_tool_calls=false", "host": [ "{{baseUrl}}" ], "path": [ "v1", ":workspace_id", "conversations", ":conversation_id" ], "query": [ { "description": "Include per-turn tool_calls[] in the returned turns. Off by default so the payload stays small and (potentially PHI-bearing) tool output is opt-in, matching POST /turns?include_tool_calls=true.", "key": "include_tool_calls", "value": "false" } ], "variable": [ { "key": "workspace_id" }, { "key": "conversation_id" } ] } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"detail\": [\n {\n \"loc\": [\n \"\",\n \"\"\n ],\n \"msg\": \"\",\n \"type\": \"\",\n \"input\": {\n \"title\": \"Input\"\n },\n \"ctx\": {}\n },\n {\n \"loc\": [\n \"\",\n \"\"\n ],\n \"msg\": \"\",\n \"type\": \"\",\n \"input\": {\n \"title\": \"Input\"\n },\n \"ctx\": {}\n }\n ]\n}", "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": "2026-07-28T01:00:42.000Z", "uid": "35240-49104171-a891-4f15-b796-ea7420b0068c" } ], "createdAt": "2026-07-28T01:00:42.000Z", "updatedAt": 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