generated: '2026-08-13'
method: searched
source: https://headwayapp.co/appgain-changelog
note: >-
  Appgain runs its changelog on Headway. Dates and permalinks below come from the
  mirrored posts in blogs/, which carry the Headway entry URL and publication date for
  each release note. Entries are the recent window in reverse-chronological order, not
  the full history.
scheme:
  type: labeled-release-notes
  labels: [New, Improvement, Fix]
  current: Product V14
  numbered_releases_ended: '2024-07-17'
  note: >-
    Appgain stopped numbering releases after Product V14 (July 2024). The three
    entries since then are named by feature rather than by version, so there is no
    version string an integrator can pin to or compare against.
cadence:
  entries_recorded: 11
  first: '2021-09-08'
  latest: '2025-06-03'
  note: >-
    The most recent changelog entry is from June 2025 — fourteen months before this
    pass — even though the marketing site was rebuilt in 2026 around an "AI Workforce
    Platform" position with AI agent products (AI Customer Bot, AI Call Intelligence,
    Bot Builder, Unified Inbox) that appear in no release note.
entries:
- title: Appgain WhatsApp Lite - Release Notes
  date: '2025-06-03'
  url: https://headwayapp.co/appgain-changelog/appgain-whatsapp-lite-release-notes-316570
  labels: [New, Improvement]
  highlights: >-
    WhatsApp Lite 1.0 — daily send limit raised to 300 messages with adaptive pacing;
    documents, voice notes, images and video in template and session messages;
    two-button quick replies; outbound webhooks + n8n recipes for LLM workflows;
    adaptive 30-minute batching pause when Meta spam signals rise; one-way CRM segment
    sync; Sent/Delivered/Clicked/Confirmed analytics with per-template CTR; delivery
    and user-reply events streamed out to Zapier, an MCP server or BI stacks.
  api_relevant: true
- title: Appgain WhatsApp Business - New Vendor Integration
  date: '2025-05-03'
  url: https://headwayapp.co/appgain-changelog/appgain-whatsapp-business-new-vendor-integration-316571
  labels: [New]
  highlights: Route Mobile added as a WhatsApp Business API vendor, with Green Tick (OBA) verification.
  api_relevant: true
- title: 'Product Release Notes: Introducing Appgain''s Customer Data Platform (CDP)'
  date: '2025-02-16'
  url: https://headwayapp.co/appgain-changelog/product-release-notes-introducing-appgain-s-customer-data-platform-(cdp)-309694
  labels: [New]
  highlights: Real-time event tracking, enhanced user profiles, AI-powered marketing automation.
  api_relevant: true
- title: Product V14 Release Notes
  version: V14
  date: '2024-07-17'
  url: https://headwayapp.co/appgain-changelog/product-v14-release-notes-297127
  labels: [New, Improvement]
  highlights: Retail Gain / Soft POS updates, web push customization, deep links, email dynamic content.
- title: Product V13 Release Notes
  version: V13
  date: '2024-06-30'
  url: https://headwayapp.co/appgain-changelog/product-v13-release-notes-296920
  labels: [Improvement, New]
  highlights: Dashboard improvements replacing Freshchat with WhatsApp; beta loyalty product launch.
- title: Product V12 Release Notes
  version: V12
  date: '2024-03-31'
  url: https://headwayapp.co/appgain-changelog/product-v12-release-notes-296919
  labels: [New]
  highlights: Google Authentication, Shopify/Zid/Salla synchronization, and payment gateway support.
- title: Product V11 Release Notes
  version: V11
  date: '2023-12-27'
  url: https://headwayapp.co/appgain-changelog/product-v11-release-notes-296917
  labels: [Improvement, New]
  highlights: UI redesign, segment syncing with Facebook, notification logs, drag-and-drop page builder.
- title: Product V10 Release Notes
  version: V10
  date: '2023-11-01'
  url: https://headwayapp.co/appgain-changelog/product-v10-release-notes-296915
  labels: [New, Improvement]
- title: Product V9 Release Notes
  version: V9
  date: '2022-12-28'
  url: https://headwayapp.co/appgain-changelog/product-v9-release-notes-253735
  labels: [New, Improvement]
- title: Product V8 Release Notes
  version: V8
  date: '2022-04-25'
  url: https://headwayapp.co/appgain-changelog/product-v8-release-notes-216821
  labels: [New]
  highlights: First Shopify app launch and Flutter SDK release.
- title: Product V7 Release Notes
  version: V7
  date: '2021-09-08'
  url: https://headwayapp.co/appgain-changelog/product-v7-release-notes-206695
  labels: [New, Improvement]
breaking_changes:
  policy: none published
  note: >-
    No release note distinguishes breaking changes from additions, and no deprecation
    is announced in any entry. See lifecycle/appgain-lifecycle.yml.