generated: '2026-07-26'
method: searched
source: >-
  https://developer.arthuronline.co.uk/ (Arthur API public Postman collection),
  https://www.arthuronline.co.uk/legal/fair-usage-policy,
  https://support.arthuronline.co.uk/support/solutions/articles/202000052217-api-work-providing-support,
  plus live probes of status.arthuronline.co.uk and arthuronline.freshstatus.io on 2026-07-26.
description: >-
  Arthur runs a single, uniformly-versioned API (v2) with no published change log, no
  deprecation policy, no status page and no API SLA. The lifecycle contract that does exist
  is commercial rather than technical: broken endpoints are fixed free of charge, new
  endpoints are quoted at an hourly rate, and support timeliness is governed by a Fair Usage
  Policy rather than an uptime commitment.

versioning:
  scheme: uri-path
  current: v2
  base_url: https://api.arthuronline.co.uk/v2
  previous_versions_documented: false
  version_header: null
  docs: https://developer.arthuronline.co.uk/

deprecation:
  policy_url: null
  policy_published: false
  sunset_header: false
  deprecation_header: false
  deprecated_operations: []
  note: >-
    No deprecation or sunset policy is published, and no operation in the 317 documented
    v2 operations is marked deprecated. There is no announced end-of-life for any endpoint.

change_log:
  url: null
  published: false
  note: >-
    Arthur publishes no dated API change log, release notes page or versioned diff. The
    public Postman collection carries a single publish date (2023-06-06) and is the only
    dated marker of the contract.

status_page:
  url: null
  published: false
  probes:
    - {url: 'https://status.arthuronline.co.uk/', status: 503, date: '2026-07-26'}
    - {url: 'https://arthuronline.freshstatus.io/', status: 200, result: 'Freshstatus account with that subdomain does not exist', date: '2026-07-26'}
  note: No public API status or incident page could be found.

sla:
  api_sla_url: null
  api_uptime_target: null
  support_sla: >-
    Arthur references an internal SLA governing support-ticket response times in its Fair
    Usage Policy, but does not publish the document or any API availability commitment.
  fair_usage_policy: https://www.arthuronline.co.uk/legal/fair-usage-policy
  support_limits:
    phone_support: 1 hour per calendar month per account
    shared_screen_sessions: Professional 1/month, Enterprise 3/month, Standard none; extra sessions GBP 90 + VAT
    ticket_support: unlimited tickets via https://support.arthuronline.co.uk/

api_support_terms:
  source: https://support.arthuronline.co.uk/support/solutions/articles/202000052217-api-work-providing-support
  modified: '2024-10-15'
  broken_endpoint_fixes: Free of charge.
  bespoke_endpoint_development: Quoted at GBP 150 + VAT per hour (minimum three hours on first purchase).
  prioritised_work: Chargeable at the same hourly rate, quoted before work starts.
  access_request: Raise a ticket at https://support.arthuronline.co.uk/support/home

data_lifecycle:
  source: https://www.arthuronline.co.uk/legal/data-security
  hosting: Amazon Web Services co-located servers
  backups: Hourly on some servers, six-hourly on others, via AWS Backup.
  recovery_targets:
    database_recovery: 45 minutes
    core_systems_rebuild_plus_recovery: up to 3 hours
    secondary_systems: up to 12 hours
  customer_export: Settings > Back up my data exports CSV (property, unit, tenancy, tenant, owner, contractor, inventory, certificate dates, viewings, work orders); documents download separately.
  retention_after_cancellation: Data removed on written request from the account main contact; otherwise retained five years (GDPR).

related:
  conventions: conventions/arthur-online-conventions.yml
  rate_limits: rate-limits/arthur-online-rate-limits.yml
  errors: errors/arthur-online-problem-types.yml