slug: asapp
provider: ASAPP
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 4
edges:
- tag: AutoCompose
  spec_file: asapp-autocompose-api-openapi.yml
  capability_id: BC-430
  capability_id_l1: BC-430
  capability_name: Customer Service Management
  confidence: 0.82
  evidence: POST /autocompose/v1/conversations/{conversationId}/suggestions  getSuggestions  Generate
    suggestions; GET /autocompose/v1/responses/globals  List the global responses; addCustomResponse  Create
    a custom response
  reason: Agent-assist surface that generates reply suggestions and manages canned/custom responses inside
    customer conversations — squarely contact-centre customer service tooling. Sub-capability ambiguous
    between inquiry handling and contact-centre operations, so only L1 asserted.
- tag: AutoSummary
  spec_file: asapp-autosummary-api-openapi.yml
  capability_id: BC-430
  capability_id_l1: BC-430
  capability_name: Customer Service Management
  confidence: 0.78
  evidence: getIntent  Get conversation intent; getFreeTextSummary  Get free text summary; retrieveStructuredData  Retrieve
    structured data
  reason: Summarisation and intent extraction over customer service conversations (after-contact work
    in a contact centre). Clearly customer service management at L1; which L2 (inquiry handling vs contact-centre
    operations) is not pinned down by the operations.
- tag: Conversations
  spec_file: asapp-conversations-api-openapi.yml
  capability_id: BC-430
  capability_id_l1: BC-430
  capability_name: Customer Service Management
  confidence: 0.78
  evidence: createOrUpdateConversation  Create or update a conversation; createMessage  Create a message;
    Participant, ParticipantRole
  reason: CRUD over customer-agent conversations and their messages — the interaction record of customer
    service contacts. L1 customer service is clear; the L2 split is not evidenced.
- tag: GenerativeAgent
  spec_file: asapp-generativeagent-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.75
  evidence: postAnalyze  Analyze conversation; createCallTransfer  Create Call Transfer; lookupCallTransfer  Lookup
    Call Transfer with phone number and retrieve variables
  reason: Autonomous AI agent that handles customer conversations and transfers calls to humans — inbound
    contact handling, routing and resolution. Matches customer inquiry management; some chance the better
    fit is contact-centre operations.