generated: '2026-07-18'
method: searched
source: https://docs.asapp.com/releases/overview
scheme: dated-monthly
current_version: rolling (continuous release; monthly release-note digests)
entries:
- date: '2026-07'
  highlights:
  - Redesigned GenerativeAgent Conversations interface (Summary/Flags, Analysis, Conversation data sections; Display Settings for model actions).
  breaking: false
- date: '2026-06'
  highlights:
  - Insights Agent - continuously analyzes interactions to surface patterns, risks, and opportunities.
  - Voice Payment Collection - securely collect payment info during voice interactions (PCI-secure zone).
  - Conversation Context in API Connections - connections read task names and variables directly.
  breaking: false
- date: '2026-05'
  highlights:
  - Audit Logs now track Conversation Recordings (Access Recording events).
  - Expanded Conversations filter criteria (Category, Channel, State, Customer Authenticated, Duration).
  - Unified Web SDK supports the full conversation lifecycle (GenerativeAgent + human agent).
  breaking: false
- date: '2026-04'
  highlights:
  - Azure Communication Services integration for inbound PSTN calls.
  - Recite Message Function for verbatim phrase delivery.
  breaking: false
- date: '2026-03'
  highlights:
  - Multiple Language Support for Chat and Voice.
  - Create Conversation Intent API (POST) for programmatic intent retrieval.
  - Metadata-Based Summary Routing for AI Summary.
  breaking: false
- date: '2026-02'
  highlights:
  - Dynamic Queue Transfer Options.
  - API Connection Duplication.
  - Multi-Lingual Support (Spanish, French) for AI Compose.
  - Adapters for Custom KB Connectors (Salesforce, ServiceNow, Slack).
  breaking: false
- date: '2026-01'
  highlights:
  - Omni-channel Tooling Optimization (OCTO) - single task across voice and chat.
  - MCP Server Integration - connect GenerativeAgent to Model Context Protocol servers.
  - Segments Tooling for structured data extraction.
  breaking: false
- date: '2025-12'
  highlights:
  - Structured Data Dashboard for entity/targeted extraction.
  - Bricks - reusable, synchronized prompt content.
  breaking: false