slug: asknicely
provider: AskNicely
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 4
edges:
- tag: Responses
  spec_file: asknicely-responses-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.88
  evidence: GET /responses/... 'Get survey responses'; schemas SurveyResponse, ResponsesEnvelope
  reason: Retrieval of NPS/CSAT survey responses is squarely customer feedback management (surveys, NPS,
    voice-of-customer).
- tag: Surveys
  spec_file: asknicely-surveys-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.85
  evidence: POST /contact/trigger 'Import a contact and trigger a survey'
  reason: Triggering NPS/CSAT/5-Star surveys to contacts is the execution of a survey / voice-of-customer
    programme.
- tag: Statistics
  spec_file: asknicely-statistics-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.82
  evidence: GET /getnps/{days} 'Get the current NPS score'; GET /sentstats/{days} 'Get sent-survey statistics'
  reason: Aggregated NPS and survey-send statistics are reporting on the voice-of-customer programme,
    i.e. Customer Feedback Management rather than generic BI.
- tag: In-App Surveys
  spec_file: asknicely-in-app-surveys-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.72
  evidence: '''The AskNicely in-app survey flow is a three-step process for displaying a survey inside
    your own web or mobile surface''; POST /service/inapp.php ''Request an in-app survey slug'''
  reason: Endpoint negotiates delivery of an NPS/CSAT survey to a customer in-app — survey/voice-of-customer
    programme execution. Slightly technical (hash-based slug negotiation) so not maximal confidence.