slug: assembled
provider: Assembled
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 7
edges:
- tag: Activities
  spec_file: assembled-activities-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.75
  evidence: '''Activities are the scheduled shifts, breaks, time-off blocks, training sessions, and meetings
    that make up an agent''s calendar in Assembled'''
  reason: Creation and listing of support-agent shifts and breaks is contact-centre workforce management/scheduling.
    Mapped to Contact Centre Operations Management, which explicitly covers workforce management; an HCM
    workforce-planning reading is possible but the agent-calendar framing favours contact centre.
- tag: Agent State
  spec_file: assembled-agent-state-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.72
  evidence: GET /v0/agents/state 'Get Agent States'; GET /v0/agents/state/condensed_timeline 'Get Condensed
    Agent State Timeline'
  reason: Tracking and editing real-time support-agent states and their timeline is contact-centre real-time
    adherence / workforce operations. Confidence tempered because the tag could also be read as generic
    status tracking.
- tag: Forecast Adjustments
  spec_file: assembled-forecast-adjustments-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.7
  evidence: GET /v0/forecasts/adjustments listForecastAdjustments; POST /v0/forecasts/adjustments/bulk
    — schema ForecastAdjustment
  reason: Contact-volume forecast adjustments in a support WFM platform drive staffing plans; BC-430.30
    covers contact centre running and workforce management.
- tag: Forecast Outliers
  spec_file: assembled-forecast-outliers-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.7
  evidence: GET /v0/forecasts/outliers listForecastOutliers — schema ForecastOutlier
  reason: Marking outlier periods in support-volume forecasts is contact-centre workforce forecasting,
    part of contact centre operations management.
- tag: Forecast Totals
  spec_file: assembled-forecast-totals-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.7
  evidence: POST /v0/forecasts/totals createForecastTotals; schema ForecastTotal
  reason: Creating and reading aggregate contact-volume forecasts underpins agent scheduling in this support
    WFM platform — contact centre operations/workforce management.
- tag: Forecasts
  spec_file: assembled-forecasts-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.7
  evidence: GET /v0/forecasts listForecasts — schema Forecast
  reason: Support-demand forecasts used to plan and schedule the agent workforce, which BC-430.30 explicitly
    includes (workforce management).
- tag: Time Off
  spec_file: assembled-time-off-api-openapi.yml
  capability_id: BC-300.70
  capability_id_l1: BC-300
  capability_name: HR Operations Management
  confidence: 0.7
  evidence: POST /v0/time_off createTimeOff; GET /v0/time_off/requests listTimeOffRequests; POST /v0/time_off/{id}/cancel
    cancelTimeOffRequest
  reason: Absence/leave request creation, listing and cancellation for agents is employee time-off administration,
    an HR operations function. Could also be read as pure scheduling, hence 0.7.