{
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      "start_time": "2026-05-24T14:00:00Z",
      "end_time": "2026-05-24T14:12:35Z",
      "source": "zendesk"
    },
    {
      "agent_id": "agt_01HZ5W3K7Q2R8B7Y8Q3M4N6P9R",
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      "end_time": "2026-05-24T14:14:02Z",
      "source": "zendesk"
    }
  ]
}