specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Assembled
providerId: assembled
created: '2026-05-24'
modified: '2026-05-24'
reconciled: true
tags:
  - FinOps
  - Cost Management
  - FOCUS
  - Customer Support
  - AI Agents
description: FOCUS-aligned FinOps definition for Assembled. Combines per-agent subscription metering for Workforce
  Management and AI Copilot with per-conversation metering for AI Agents, plus a Vendor Management add-on charge.
sources:
  - https://www.assembled.com/pricing
  - https://www.assembled.com/products/ai-agents
  - https://www.assembled.com/products/ai-copilot
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Assembled
serviceCategory: Customer Support and Workforce Management
billingModel:
  pricingCategory: Mixed
  billingFrequency: Monthly
  billingCurrency: USD
  chargeCategories:
    - Usage
    - Subscription
    - Adjustment
    - Credit
  primaryUnit: agent
  secondaryUnits:
    - conversation
    - vendor_seat
focusColumns:
  ServiceName: Assembled Platform
  ServiceCategory: Customer Support and Workforce Management
  ProviderName: Assembled
  PublisherName: Assembled
  InvoiceIssuerName: Assembled
  PricingCategory: Mixed
  PricingUnit: agent
  BillingCurrency: USD
meters:
  - name: wfm_agents
    unit: agent
    aggregation: max
    dimensions:
      - tier
      - site
      - team
  - name: copilot_agents
    unit: agent
    aggregation: max
    dimensions:
      - tier
      - team
  - name: ai_conversations
    unit: conversation
    aggregation: sum
    dimensions:
      - channel
      - resolved_by
      - queue
  - name: vendor_management_orgs
    unit: organization
    aggregation: max
    dimensions:
      - vendor
discountModels:
  - name: Annual commit
    discount: Contact sales for multi-year and annual prepay discounts.
  - name: Volume
    discount: Custom enterprise pricing for high agent counts and AI conversation volume.
unitEconomics:
  - name: Cost per agent (WFM Core)
    metric: subscription_cost / wfm_agents
    target: $25/agent/month
  - name: Cost per AI conversation
    metric: ai_agent_spend / ai_conversations
    target: $0.65/conversation
  - name: Cost per agent (AI Copilot)
    metric: copilot_spend / copilot_agents
    target: $35/agent/month
governance:
  recommendedCapabilities:
    - Cost Allocation by team/site/queue
    - Anomaly Management on AI conversation volume
    - Forecasting for seasonal staffing surges
    - Budget management per support org and per BPO vendor
notes:
  - WFM Pro and Enterprise pricing is not publicly listed and requires sales engagement.
  - AI Voice pricing is not publicly listed and requires sales engagement.
  - The Vendor Management add-on is priced separately from the core subscription.