{ "@context": { "@version": 1.1, "@vocab": "https://schema.org/", "assembled": "https://api.assembledhq.com/v0/", "schema": "https://schema.org/", "xsd": "http://www.w3.org/2001/XMLSchema#", "Person": { "@id": "assembled:Person", "@context": { "id": { "@id": "assembled:Person/id", "@type": "xsd:string" }, "email": { "@id": "schema:email" }, "name": { "@id": "schema:name" }, "first_name": { "@id": "schema:givenName" }, "last_name": { "@id": "schema:familyName" }, "role_id": { "@id": "assembled:Person/role" }, "channels": { "@id": "assembled:Person/channels", "@container": "@set" }, "team_ids": { "@id": "assembled:Person/teams", "@container": "@set" }, "skill_ids": { "@id": "assembled:Person/skills", "@container": "@set" }, "site_id": { "@id": "assembled:Person/site" }, "active": { "@id": "assembled:Person/active", "@type": "xsd:boolean" } } }, "Activity": { "@id": "assembled:Activity", "@context": { "id": { "@id": "assembled:Activity/id", "@type": "xsd:string" }, "agent_id": { "@id": "assembled:Activity/agent" }, "activity_type_id": { "@id": "assembled:Activity/type" }, "start_time": { "@id": "schema:startTime", "@type": "xsd:dateTime" }, "end_time": { "@id": "schema:endTime", "@type": "xsd:dateTime" }, "queue_ids": { "@id": "assembled:Activity/queues", "@container": "@set" }, "site_id": { "@id": "assembled:Activity/site" } } }, "AgentState": { "@id": "assembled:AgentState", "@context": { "id": { "@id": "assembled:AgentState/id", "@type": "xsd:string" }, "agent_id": { "@id": "assembled:AgentState/agent" }, "state": { "@id": "assembled:AgentState/state" }, "sub_state": { "@id": "assembled:AgentState/subState" }, "start_time": { "@id": "schema:startTime", "@type": "xsd:dateTime" }, "end_time": { "@id": "schema:endTime", "@type": "xsd:dateTime" }, "source": { "@id": "assembled:AgentState/source" } } }, "Forecast": { "@id": "assembled:Forecast", "@context": { "id": { "@id": "assembled:Forecast/id", "@type": "xsd:string" }, "queue_id": { "@id": "assembled:Forecast/queue" }, "channel": { "@id": "assembled:Forecast/channel" }, "interval_minutes": { "@id": "assembled:Forecast/intervalMinutes", "@type": "xsd:integer" }, "volume": { "@id": "assembled:Forecast/volume", "@type": "xsd:double" }, "aht_seconds": { "@id": "assembled:Forecast/ahtSeconds", "@type": "xsd:double" }, "required_agents": { "@id": "assembled:Forecast/requiredAgents", "@type": "xsd:double" } } }, "Conversation": { "@id": "assembled:Conversation", "@context": { "external_id": { "@id": "assembled:Conversation/externalId" }, "channel": { "@id": "assembled:Conversation/channel" }, "queue_id": { "@id": "assembled:Conversation/queue" }, "assigned_agent_id": { "@id": "assembled:Conversation/assignedAgent" }, "customer_id": { "@id": "assembled:Conversation/customer" }, "started_at": { "@id": "schema:startTime", "@type": "xsd:dateTime" }, "ended_at": { "@id": "schema:endTime", "@type": "xsd:dateTime" }, "handle_time_seconds": { "@id": "assembled:Conversation/handleTimeSeconds", "@type": "xsd:double" }, "csat_score": { "@id": "assembled:Conversation/csatScore", "@type": "xsd:double" } } }, "AssistResponse": { "@id": "assembled:AssistResponse", "@context": { "id": { "@id": "assembled:AssistResponse/id" }, "conversation_id": { "@id": "assembled:AssistResponse/conversation" }, "channel": { "@id": "assembled:AssistResponse/channel" }, "body": { "@id": "schema:text" }, "confidence": { "@id": "assembled:AssistResponse/confidence", "@type": "xsd:double" }, "model": { "@id": "assembled:AssistResponse/model" }, "cited_article_ids": { "@id": "assembled:AssistResponse/citedArticles", "@container": "@set" } } } } }