specification: API Commons Plans
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/Plans
provider: Assembled
providerId: assembled
created: '2026-05-24'
modified: '2026-05-24'
reconciled: true
tags:
  - Customer Support
  - Workforce Management
  - AI Agents
  - AI Copilot
description: 'Reconciled commercial plans for Assembled, covering Workforce Management tiers (Core, Pro, Enterprise),
  AI Agents per-conversation pricing, AI Copilot per-agent pricing, and the Vendor Management add-on. Public starting
  prices; tier-specific WFM and AI Voice pricing requires sales engagement.'
sources:
  - https://www.assembled.com/pricing
  - https://www.assembled.com/products/workforce-management
  - https://www.assembled.com/products/ai-agents
  - https://www.assembled.com/products/ai-copilot
plans:
  - id: assembled-wfm-core
    name: Workforce Management — Core
    type: subscription
    description: Entry tier with basic scheduling, time tracking, real-time adherence, and historical reporting.
    entries:
      - label: Per agent
        name: agent
        type: subscription
        metric: agent
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '25.00'
        userMultiplied: true
    elements:
      - name: Basic scheduling and time tracking
      - name: Real-time adherence
      - name: Historical reporting
  - id: assembled-wfm-pro
    name: Workforce Management — Pro
    type: subscription
    description: Adds AI-powered scheduling, ML forecasting, and automated time-off and shift swaps.
    entries:
      - label: Per agent
        name: agent
        type: subscription
        metric: agent
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: contact-sales
        userMultiplied: true
    elements:
      - name: Everything in Core
      - name: AI-powered scheduling
      - name: ML forecasting
      - name: Automated time off and shift swaps
  - id: assembled-wfm-enterprise
    name: Workforce Management — Enterprise
    type: subscription
    description: Full feature set with custom API integrations, white-glove onboarding, and dedicated account management.
    entries:
      - label: Per agent
        name: agent
        type: subscription
        metric: agent
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: contact-sales
        userMultiplied: true
    elements:
      - name: Everything in Pro
      - name: Custom API integrations
      - name: White glove onboarding
      - name: Dedicated account manager
  - id: assembled-ai-agents
    name: AI Agents
    type: usage-based
    description: Autonomous multichannel resolution priced per AI-handled conversation.
    entries:
      - label: Per AI conversation
        name: ai_conversation
        type: metered
        metric: conversation
        limit: -1
        timeFrame: usage
        geo: global
        unit: 1
        price: '0.65'
        userMultiplied: false
    elements:
      - name: Multichannel resolution (chat, email, SMS, voice)
      - name: Agentic workflows
      - name: Smart handoffs and escalation rules
      - name: Custom style guides
      - name: Built-in QA tools
  - id: assembled-ai-copilot
    name: AI Copilot
    type: subscription
    description: Real-time AI assistance for human agents — reply drafting, translation, summarisation, tone modifiers.
    entries:
      - label: Per agent
        name: agent
        type: subscription
        metric: agent
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '35.00'
        userMultiplied: true
    elements:
      - name: Reply drafting
      - name: Real-time translation
      - name: Summarisation
      - name: Agent guidance
      - name: Tone modifiers
  - id: assembled-vendor-management
    name: Vendor Management (Add-on)
    type: subscription
    description: Add-on for support orgs running BPO vendors alongside in-house teams.
    entries:
      - label: Add-on
        name: vendor_addon
        type: subscription
        metric: organization
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: contact-sales
        userMultiplied: false
    elements:
      - name: Capacity planning
      - name: Scheduling integration
      - name: Coverage heatmaps
      - name: Billing reports