generated: '2026-08-06'
method: searched
source: https://status.atera.com
docs: https://support.atera.com/hc/en-us/sections/201896227-Release-Notes

versioning:
  scheme: uri-path
  current: v3
  base_url: https://app.atera.com/api/v3
  policy_url: null
  policy_published: false
  note: >-
    v3 is the only version publicly referenced by Atera's documentation and sample
    scripts. No version-support window, no sunset schedule and no migration guide are
    published.

deprecation:
  policy_url: null
  policy_published: false
  sunset_header: not documented
  deprecation_header: not documented
  practice: >-
    Deprecations are announced as one-off support articles and release-note entries
    rather than under a stated policy. No Deprecation pointer is wired into apis.yml
    because there is no deprecation policy page to point at.
  notices:
  - title: Deprecation of support for TLS 1.0 and TLS 1.1
    url: https://support.atera.com/hc/en-us/articles/4404634718610-Deprecation-of-support-for-TLS-1-0-and-TLS-1-1
    scope: transport
  - title: Basic Authentication Deprecation by Microsoft
    url: https://support.atera.com/hc/en-us/articles/5550589273500-Basic-Authentication-Deprecation-by-Microsoft
    scope: upstream integration (Microsoft), not Atera's own API
  deprecated_operations: []
  note_on_operations: >-
    Cannot be derived — the OpenAPI is not published, so no operation-level `deprecated`
    flags are observable.

status_page:
  url: https://status.atera.com
  platform: Atlassian Statuspage
  machine_readable: true
  api:
  - https://status.atera.com/api/v2/summary.json
  - https://status.atera.com/api/v2/components.json
  - https://status.atera.com/api/v2/status.json
  api_covered: true
  api_component: API Service
  components:
  - Main Dashboard
  - RMM Services
  - Helpdesk
  - PSA Services
  - Agents Health
  - Reports
  - Admin Console GUI
  - System Alerts
  - Billing
  - System Schedulers
  - End User Customer Portal
  - Remote Control
  - Email Security Services
  - API Service
  - Community Site
  - Academy
  - Robin
  - AI Copilot
  note: >-
    The API is a first-class status component ("API Service"), and the Statuspage JSON
    API is anonymously readable, so an agent can check API health without credentials.

sla:
  url: null
  uptime_target: null
  published: false
  note: >-
    No public uptime SLA or uptime-credit commitment for the API was found. Atera does
    document configuring SLAs for its own customers' helpdesk tickets, which is a
    product feature, not an API service-level commitment.

support:
  api_support_policy: >-
    "Please be advised that Atera support does not offer assistance for creating or
    troubleshooting API connections." — Atera API FAQ. Developers are directed to the
    community and to their own tooling.
  community: https://community.atera.com/
  help_center: https://support.atera.com/hc/en-us

access_lifecycle:
  trial: API access is disabled during the free trial.
  paid: Included in every paid subscription at no additional cost.
  token_expiry: Every API token carries an expiration date, maximum one year.

x-evidence:
- {url: 'https://status.atera.com', http_status: 200, fetched: '2026-08-06'}
- {url: 'https://status.atera.com/api/v2/summary.json', http_status: 200, fetched: '2026-08-06'}
- {url: 'https://support.atera.com/hc/en-us/sections/201896227-Release-Notes', http_status: 200, fetched: '2026-08-06', note: 'read via the anonymous Zendesk Help Center API; 94 articles in the section'}