generated: '2026-08-14'
method: searched
source: https://atomchat.io/legal/acuerdo-de-nivel-de-servicio
notes: >-
  Atom publishes a real, signed Service Level Agreement as a legal page on its
  own domain, with numeric uptime and support commitments. It publishes no
  status page, no deprecation policy, no versioning policy and no API changelog.
  Mobile release notes exist on the App Store / Google Play listings but describe
  the Atom mobile app, not the API, so they are not recorded as an API changelog.
versioning:
  scheme: none-published
  current: null
  docs: null
  note: >-
    The documented endpoints (/templates, /clients, /api/Template/SendMessage)
    carry no version segment or version header.
deprecation:
  policy_url: null
  sunset_header: false
  note: >-
    No deprecation policy, no RFC 8594 Sunset/Deprecation header support, and no
    breaking-change notice period is published. No Deprecation pointer is wired.
sla:
  url: https://atomchat.io/legal/acuerdo-de-nivel-de-servicio
  uptime_target: '99%'
  measurement_window: monthly
  exclusions: Justified Downtime (as defined in the agreement)
  maintenance_window: maximum 10 hours per month, announced in advance
  service_credits:
  - availability: 99% - 95.01%
    credit: 5%
  - availability: 95% - 90.1%
    credit: 10%
  - availability: 90% - 85.01%
    credit: 15%
  - availability: below 85%
    credit: 20%
  support_response:
    coverage_by_tier:
      Starter: 8x5
      Enterprise: 12x5
    critical:
      response: 2-12 hours depending on plan tier
      resolution: 12-72 hours depending on plan tier
    serious:
      response: 4-24 hours depending on plan tier
      resolution: 3-10 days depending on plan tier
    minor:
      response: 8-72 hours depending on plan tier
      resolution: 5-30 days depending on plan tier
status_page: null
status_page_note: >-
  status.atomchat.io does not resolve (DNS NXDOMAIN, probed 2026-08-14) and
  https://atomchat.io/status returns 404. No third-party status page
  (Statuspage/Instatus/Better Stack) was found. No StatusPage pointer is wired.
changelog:
  api_changelog: null
  note: >-
    No dated API changelog, release-notes page or /changelog route exists
    (https://atomchat.io/changelog -> 404, probed 2026-08-14).
deprecated_operations: []
legal_documents:
- name: Service Level Agreement
  url: https://atomchat.io/legal/acuerdo-de-nivel-de-servicio
- name: Terms and Conditions
  url: https://atomchat.io/legal/terminos-y-condiciones
- name: Subscription Terms
  url: https://atomchat.io/legal/terminos-de-suscripcion
- name: Privacy Policy
  url: https://atomchat.io/legal/politica-de-privacidad
- name: Information Security Policy
  url: https://atomchat.io/legal/politica-de-seguridad-de-la-informacion
  note: last updated 2023-04-02; internal-facing employee policy
x-evidence:
- url: https://atomchat.io/legal/acuerdo-de-nivel-de-servicio
  status: 200
- url: https://atomchat.io/status
  status: 404
- url: https://atomchat.io/changelog
  status: 404
- url: https://status.atomchat.io/
  status: 0
  note: DNS does not resolve