openapi: 3.2.0
info:
  title: Admin - Voice Agent Location API
  description: 'The Voice provider APIs are used to manage information about voice specific elements and different voice related entities e.g. Phone numbers.


    Voice Services will support multiple ways to provision voice providers

    1. Programmatic Interface (Rest APIs)

    2. User Interface'
  contact:
    name: Avaya API Team
    url: https://developers.avayacloud.com/onecloud-ccaas
    email: apiteam@avaya.com
  license:
    name: Avaya Software Development Kit (SDK) Software License Terms
    url: http://support.avaya.com/css/P8/documents/101038288
  version: 1.0.2
servers:
- url: '{protocol}://{server}{basePath}'
  description: Open API
  variables:
    protocol:
      enum:
      - https
      default: https
    server:
      default: HOST-REGION.api.avayacloud.com
    basePath:
      default: /api/admin/voice/v1
security:
- {}
- BearerAuth: []
  AppKey: []
tags:
- name: Agent Location
  description: Agent location Routing APIs for System Administrator. It will enable agents connecting from different countries to be able to go through specific trunks or connection.
paths:
  /accounts/{accountId}/agent-locations:
    post:
      tags:
      - Agent Location
      summary: Create Agent Location
      description: '**This API requires the Account Administrator role.**


        Creates an Agent Location for a specified account'
      operationId: createAgentLocation
      parameters:
      - $ref: '#/components/parameters/accountId'
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AgentLocation'
            examples:
              default:
                $ref: '#/components/examples/AgentLocationRequest'
        required: true
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AgentLocation'
              examples:
                default:
                  $ref: '#/components/examples/AgentLocationResponse'
        '400':
          $ref: '#/components/responses/ErrorConstraintViolation'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '409':
          $ref: '#/components/responses/Conflict'
        '500':
          $ref: '#/components/responses/InternalServerError'
    get:
      tags:
      - Agent Location
      summary: List all Agent Locations
      description: '**This API requires the Account Administrator role.**


        Returns all the Agent Locations present in the account.'
      operationId: getAllAgentLocations
      parameters:
      - $ref: '#/components/parameters/accountId'
      - name: filter
        in: query
        required: false
        description: "Specifies details of a row filter.\n\n The possible fields that can be filtered on are:\n  * name\n\nThe allowed format:\n  - Begins with the column name to be filtered, followed by a colon, then:\n    - Either an exact string to match, or\n    - A string expression including the * wildcard character\n      - :{PREFIX}* will be used to find out word start with.\n      - :*{POSTFIX} will be used to find out word end with\n      - : will be used to match exact word\n  - Begin with column name to be filtered, followed by a = operator. (this will be used to match exact string)\n"
        schema:
          type: string
          maxLength: 255
        examples:
          exact:
            description: Example of filtering based on an exact string.
            value: name=AHCG123
          prefix:
            description: Example of filtering based on a prefix string.
            value: name:AHCG1*
          postfix:
            description: Example of filtering based on a postfix string.
            value: name:*AHCG
      - name: orderBy
        in: query
        required: false
        description: 'Field name on which ordering needs to be performed. The default order is ascending.


          The possible fields that can be ordered on are:

          * name


          Field Names are case-senstive (should be written as it is in description).


          To specify descending order, a suffix " desc" should be added. For example, "name" for ascending or "name desc" for descending".

          '
        schema:
          type: string
          default: name
          maxLength: 255
        examples:
          ascending:
            value: name
          descending:
            value: name desc
      - $ref: '#/components/parameters/pageNumber'
      - $ref: '#/components/parameters/pageSize'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ListAgentLocations'
              examples:
                default:
                  $ref: '#/components/examples/AgentLocations'
        '400':
          $ref: '#/components/responses/ErrorConstraintViolation'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '500':
          $ref: '#/components/responses/InternalServerError'
  /accounts/{accountId}/agent-locations/{locationId}:
    put:
      tags:
      - Agent Location
      summary: Update Agent Location
      description: '**This API requires the Account Administrator role.**


        Update an existing Agent Location by Id'
      operationId: updateAgentLocation
      parameters:
      - $ref: '#/components/parameters/accountId'
      - $ref: '#/components/parameters/locationId'
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AgentLocation'
            examples:
              default:
                $ref: '#/components/examples/AgentLocationRequest'
        required: true
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AgentLocation'
              examples:
                default:
                  $ref: '#/components/examples/AgentLocationResponse'
        '400':
          $ref: '#/components/responses/ErrorConstraintViolation'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '409':
          $ref: '#/components/responses/Conflict'
        '500':
          $ref: '#/components/responses/InternalServerError'
    get:
      tags:
      - Agent Location
      summary: Get Agent Location
      description: '**This API requires the Account Administrator role.**


        Returns the details of an Agent Location, based on Location Id and account Id'
      operationId: getAgentLocation
      parameters:
      - $ref: '#/components/parameters/accountId'
      - $ref: '#/components/parameters/locationId'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AgentLocation'
              examples:
                default:
                  $ref: '#/components/examples/AgentLocationResponse'
        '400':
          $ref: '#/components/responses/ErrorConstraintViolation'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '500':
          $ref: '#/components/responses/InternalServerError'
    delete:
      tags:
      - Agent Location
      summary: Delete Agent Location
      description: '**This API requires the Account Administrator role.**


        Deletes an existing Agent Location by Location Id and account Id'
      operationId: deleteAgentLocation
      parameters:
      - $ref: '#/components/parameters/accountId'
      - $ref: '#/components/parameters/locationId'
      - $ref: '#/components/parameters/forceDelete'
      responses:
        '204':
          description: No Content
        '400':
          $ref: '#/components/responses/ErrorConstraintViolation'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '405':
          $ref: '#/components/responses/MethodNotAllowed'
        '500':
          $ref: '#/components/responses/InternalServerError'
components:
  responses:
    MethodNotAllowed:
      description: Method Not Allowed
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorMethodNotAllowed'
    ErrorConstraintViolation:
      description: Constraint Violation
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorConstraintViolation'
    InternalServerError:
      description: All other application errors
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorInternalServerError'
    Unauthorized:
      description: Unauthorized
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorUnauthorized'
    Conflict:
      description: Conflict
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorConflict'
    NotFound:
      description: Not Found
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorNotFound'
    Forbidden:
      description: Forbidden
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorForbidden'
  parameters:
    pageSize:
      name: pageSize
      in: query
      description: The max number of records to retrieve per page. Default value is 5, Any value like 5,10,15,20,25,30 is allowed. If value comes more than 1000 then max 1000 records will be returned.
      required: false
      schema:
        type: integer
        format: int32
        example: 5
        default: 5
        minimum: 1
        maximum: 50
    accountId:
      name: accountId
      description: The unique 6 character internal id that represents the customer account.
      required: true
      in: path
      schema:
        type: string
        minLength: 6
        maxLength: 6
        pattern: ^[a-zA-Z]{6}$
        example: ABCDEF
    locationId:
      name: locationId
      description: The unique Id of the Agent Location
      in: path
      required: true
      schema:
        type: string
        minLength: 36
        maxLength: 36
        pattern: ^[0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{12}$
        example: c8c2909d-75e9-484a-94c0-b7e8d29771fe
    forceDelete:
      name: forceDelete
      description: To delete forcefully, set this parameter to true
      required: false
      in: query
      schema:
        type: boolean
        example: true
    pageNumber:
      name: pageNumber
      in: query
      description: The page number of the records to retrieve. Default value is 1.
      required: false
      schema:
        type: integer
        format: int32
        example: 1
        default: 1
        minimum: 1
  examples:
    ErrorForbidden:
      description: Forbidden
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#forbidden
        title: Forbidden
        status: 403
        detail: According to the access control policy the current user does not have permission to access this resource.
    ErrorConflict:
      description: Conflict
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#conflict
        title: Conflict
        status: 409
        detail: A resource with the same unique constraint values already exists.
        violations:
        - field: name
          message: Communication Manager with same name already exists.
        - field: hostname
          message: Communication Manager with same hostname already exists.
    ErrorConstraintViolation:
      description: Constraint Violation
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#constraint-violation
        title: Constraint Violation
        status: 400
        detail: A problem that indicates a syntactically correct, yet semantically illegal request. The Server can not process this request until the client resolves the semantic errors described in the violations section.
        violations:
        - field: accountId
          message: must match "^[a-zA-Z]{6}$"
          code: 20006
    ErrorNotFound:
      description: Not Found
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#resource-not-found
        title: Resource Not Found
        status: 404
        detail: Either there is no API method associated with the URL path of the request, or the request refers to one or more resources that were not found.
    AgentLocationRequest:
      description: Request model for creating and Updating an Agent Location
      value:
        name: uk-1-location-id
        description: UK Agent Location 1
        isDialingRestrictionEnabled: true
        users:
        - userId: 18e4f754-5e42-4387-ae13-e9b4fe4aed29
          loginId: johndoe1@test.com
        - userId: 18e4f754-5e42-4387-ae13-e9b4fe4aed30
          loginId: johndoe2@test.com
        outboundRoutingRules:
        - id: 18e4f754-5e42-4387-ae13-e9b4fe4aed29
          name: Outbound Rule
    AgentLocationResponse:
      description: Response model for get an Agent Location
      value:
        id: 18e4f754-5e42-4387-ae13-e9b4fe4aed29
        name: uk-1-location-id
        description: UK Agent Location 1
        isDialingRestrictionEnabled: true
        users:
        - userId: 18e4f754-5e42-4387-ae13-e9b4fe4aed29
          loginId: johndoe1@test.com
        - userId: 18e4f754-5e42-4387-ae13-e9b4fe4aed30
          loginId: johndoe2@test.com
        outboundRoutingRules:
        - id: 18e4f754-5e42-4387-ae13-e9b4fe4aed29
          name: Outbound Rule
    ErrorUnauthorized:
      description: Unauthorized
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#unauthorized
        title: Unauthorized
        status: 401
        detail: This operation requires authentication. See https://developers.avayacloud.com/onecloud-ccaas/docs/how-to-authenticate-with-ccaas-apis
    AgentLocations:
      description: Agent Locations List Example
      value:
        pagination:
          pageNumber: 2
          pageSize: 3
          total: 10
        locations:
        - id: 18e4f754-5e42-4387-ae13-e9b4fe4aed29
          name: uk-1-location-id
          description: UK Agent Location 1
          isDialingRestrictionEnabled: true
        - id: 18e4f754-5e42-4387-ae13-e9b4fe4aed30
          name: france-location-id
          description: France Agent Location 1
          isDialingRestrictionEnabled: false
        - id: 18e4f754-5e42-4387-ae13-e9b4fe4aed31
          name: uk-2-location-id
          description: UK Agent Location 2
          isDialingRestrictionEnabled: true
        links:
          prev: /api/admin/v1/accounts/ASDJGE/agent-locations?pageNumber=1&pageSize=3
          next: /api/admin/v1/accounts/ASDJGE/agent-locations?pageNumber=3&pageSize=3
    ErrorMethodNotAllowed:
      description: Method not allowed
      value:
        title: Method not allowed
        status: 405
        detail: The request calls an HTTP method that is not supported at the resource.
    ErrorInternalServerError:
      description: Server Error
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#server-error
        title: Server Error
        status: 500
        detail: An internal server error was encountered.
  schemas:
    AgentLocationOutboundRoutingRule:
      type: object
      description: List of Users associated with Agent Location
      properties:
        id:
          type: string
          description: The unique Id of Outbound Routing Rule
          example: c8c2909d-75e9-484a-94c0-b7e8d29771fe
          minLength: 36
          maxLength: 36
          pattern: ^[0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{12}$
        name:
          type: string
          description: Outbound Routing Rule Name
          example: uk-1-location-id
          minLength: 3
          maxLength: 255
          pattern: ^[a-zA-Z0-9\p{L}\-\_\.\ ]+$
    Problem:
      type: object
      description: '<b>Problem Detail</b> as a way to carry machine-readable details of errors in a HTTP response to avoid the need to define new error response formats for HTTP APIs <a href="https://tools.ietf.org/html/rfc7807">RFC 7807</a>

        '
      properties:
        type:
          type: string
          format: uri
          description: 'An absolute URI that identifies the problem type. When dereferenced, it SHOULD provide human-readable documentation for the problem type (e.g., using HTML).

            '
          default: about:blank
          example: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#constraint-violation
        title:
          type:
          - string
          - 'null'
          description: 'A short, summary of the problem type. Written in english and readable for engineers (usually not suited for non technical stakeholders and not localized).

            '
          example: Service Unavailable
        status:
          type:
          - integer
          - 'null'
          format: int32
          description: 'The HTTP status code generated by the origin server for this occurrence of the problem.

            '
          minimum: 100
          example: 503
          exclusiveMaximum: 600
        detail:
          type:
          - string
          - 'null'
          description: 'A human readable explanation specific to this occurrence of the problem.

            '
          example: Connection to database timed out
        instance:
          type:
          - string
          - 'null'
          format: uri
          description: 'An absolute URI that identifies the specific occurrence of the problem. It may or may not yield further information if dereferenced.

            '
        violations:
          type:
          - array
          - 'null'
          description: 'A list of violations that occurred as a result of invalid data provided as part of a request.

            '
          items:
            type: object
            properties:
              field:
                type: string
                description: 'The name of the field in the request that caused the violation. This can be the name of a path parameter, query parameter, or a field within the request body.

                  '
                example: accountId
              message:
                type: string
                description: 'A human readable explanation specific to this occurrence of the violation.

                  '
                example: must match "^[a-zA-Z]{6}$"
              code:
                type: integer
                format: int32
                description: 'The violation code generated by the server for this occurrence of the violation. Use this code when implementing any error handling logic instead of the message, as the message can change.

                  '
                example: 20006
          example:
          - field: emailAddress
            message: must not be null
            code: 20002
          - field: accountId
            message: must match "^[a-zA-Z]{6}$"
            code: 20006
    AgentLocation:
      description: Agent Location
      type: object
      properties:
        id:
          type: string
          description: The unique Id of Agent Location
          readOnly: true
          example: c8c2909d-75e9-484a-94c0-b7e8d29771fe
          minLength: 36
          maxLength: 36
          pattern: ^[0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{12}$
        name:
          type: string
          description: Agent Location Name
          example: uk-1-location-id
          minLength: 3
          maxLength: 255
          pattern: ^[a-zA-Z0-9\p{L}\-\_\.\ ]+$
        description:
          type: string
          example: Description of the Agent Location
          maxLength: 255
          pattern: (^$|^[a-zA-Z0-9\p{L}\(\)\-\_\.\ \n]+$)
        isDialingRestrictionEnabled:
          type: boolean
          description: It is an indicator to enable or disable Dialing Restriction
          example: true
          default: false
        users:
          type: array
          readOnly: true
          items:
            $ref: '#/components/schemas/AgentLocationUser'
        outboundRoutingRules:
          type: array
          readOnly: true
          items:
            $ref: '#/components/schemas/AgentLocationOutboundRoutingRule'
      required:
      - name
      - isDialingRestrictionEnabled
    AgentLocationUser:
      type: object
      description: List of Users associated with Agent Location
      properties:
        userId:
          type: string
          description: The unique Id of User
          example: c8c2909d-75e9-484a-94c0-b7e8d29771fe
          minLength: 36
          maxLength: 36
          pattern: ^[0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{12}$
        loginId:
          type: string
          description: User Login Id
          example: user@avaya.com
    ListAgentLocation:
      description: Agent Location
      type: object
      properties:
        id:
          type: string
          description: The unique Id of Agent Location
          readOnly: true
          example: c8c2909d-75e9-484a-94c0-b7e8d29771fe
          minLength: 36
          maxLength: 36
          pattern: ^[0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{12}$
        name:
          type: string
          description: Agent Location Name
          example: uk-1-location-id
          minLength: 3
          maxLength: 255
          pattern: ^[a-zA-Z0-9\p{L}\-\_\.\ ]+$
        description:
          type: string
          example: Description of the Agent Location
          maxLength: 255
          pattern: (^$|^[a-zA-Z0-9\p{L}\(\)\-\_\.\ \n]+$)
        isDialingRestrictionEnabled:
          type: boolean
          description: It is an indicator to enable or disable Dialing Restriction
          example: true
          default: false
      required:
      - name
      - isDialingRestrictionEnabled
    ListAgentLocations:
      type: object
      description: List of Agent Locations
      properties:
        pagination:
          $ref: '#/components/schemas/Pagination'
        locations:
          type: array
          items:
            $ref: '#/components/schemas/ListAgentLocation'
        links:
          allOf:
          - $ref: '#/components/schemas/Links'
          example:
            prev: /api/admin/v1/accounts/ASDJGE/agent-locations?pageNumber=1&pageSize=3
            next: /api/admin/v1/accounts/ASDJGE/agent-locations?pageNumber=3&pageSize=3
    Pagination:
      type: object
      properties:
        pageNumber:
          type: integer
          description: The current page number.
        pageSize:
          type: integer
          description: The max number of records that can be retrieved on this page.
        total:
          type: integer
          description: The total number of records.
    Links:
      type: object
      properties:
        prev:
          type: string
          description: URL of the previous page. Blank if currently on the first page.
        next:
          type: string
          description: URL of the next page. Blank if currently on the last page.
  securitySchemes:
    BearerAuth:
      type: http
      scheme: bearer
      description: This API uses Bearer Token Authorization Flow
      bearerFormat: JWT
    AppKey:
      type: apiKey
      in: header
      name: appkey
      description: This API needs an appKey as header
x-explorer-enabled: false
x-samples-languages:
- curl
- node
- java
- javascript
- python
- go