openapi: 3.0.2
x-explorer-enabled: false
x-samples-languages:
- curl
- node
- java
- javascript
- python
- go
info:
  title: Analytics Producer Management
  description: 'This is the Analytics Producer Management API. This REST interface provides APIs to:

    - read the list of Measure Producers

    - read details regarding each registered Measure Producer such as dimension and measure sets

    - read translations from the dictionary of a registered Measure Producer for one or more locales

    '
  contact:
    name: Avaya API Team
    url: https://developers.avayacloud.com/onecloud-ccaas
    email: apiteam@avaya.com
  license:
    name: Avaya Software Development Kit (SDK) Software License Terms
    url: http://support.avaya.com/css/P8/documents/101038288
  version: 1.0.1
tags:
- name: Dictionaries
  description: Dictionaries contain translations for measures for a specific locale and measure producer.
- name: Locales
  description: The Locales supported for a each measure producer.
- name: Measure Producers
  description: Operations connected to measure producer management.
servers:
- url: '{protocol}://{server}/{basePath}'
  description: Open API
  variables:
    protocol:
      enum:
      - https
      default: https
    server:
      default: HOST-REGION.api.avayacloud.com
    basePath:
      default: api/analytics/producer-management
- url: '{protocol}://{server}:{port}'
  description: Internal API
  variables:
    protocol:
      enum:
      - http
      - https
      default: http
    server:
      default: analytics-data-subscriber
    port:
      enum:
      - '80'
      - '443'
      default: '80'
security:
- {}
- BearerAuth: []
paths:
  /v1/accounts/{accountId}/measure-producers:
    parameters:
    - $ref: '#/components/parameters/accountId'
    get:
      tags:
      - Measure Producers
      summary: List Measure Producers
      description: Retrieve the list of all the registered measure producers for the given parameters. Each measureProducer
        object contains high level information such as the `source` and `version`. Detailed information such as the measures
        sets are omitted to limit the size of the response. To get detailed information regarding a measureProducer, refer
        to `GET /v1/accounts/{accountId}/measure-producers/{measureProducerId}`
      operationId: getAnalyticsMeasureProducers
      parameters:
      - $ref: '#/components/parameters/processorType'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/MeasureProducer'
              examples:
                List Measure Producers:
                  $ref: '#/components/examples/ListMeasureProducers'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '500':
          $ref: '#/components/responses/InternalServer'
      deprecated: false
  /v1/accounts/{accountId}/measure-producers/{measureProducerId}:
    parameters:
    - $ref: '#/components/parameters/accountId'
    - $ref: '#/components/parameters/measureProducerId'
    get:
      tags:
      - Measure Producers
      summary: Get Measure Producer
      description: Return a fully populated measure producer object matching the given parameters.
      operationId: getAnalyticsMeasureProducerDetails
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/MeasureProducer'
              examples:
                Agent Producer:
                  $ref: '#/components/examples/AgentProducer'
                Agent by Channel:
                  $ref: '#/components/examples/AgentByChannel'
                DialogDetail Measure:
                  $ref: '#/components/examples/DialogDetailMeasure'
                Queue by Channel:
                  $ref: '#/components/examples/QueueByChannel'
                Queue Measure Producer:
                  $ref: '#/components/examples/QueueMeasureProducer'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '500':
          $ref: '#/components/responses/InternalServer'
  /v1/accounts/{accountId}/measure-producers/{measureProducerId}/dictionaries/{locale}:
    parameters:
    - $ref: '#/components/parameters/accountId'
    - $ref: '#/components/parameters/measureProducerId'
    - $ref: '#/components/parameters/locale'
    get:
      tags:
      - Dictionaries
      summary: Get Dictionaries
      description: Return the dictionary associated with a measure producer for the given locale.
      operationId: getAnalyticsDictionary
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Dictionary'
              example:
                locale: ko
                description: Avaya Experience Platform™ metrics
                measures:
                - name: agentId
                  displayName: 상담원 ID
                  description: 해당 상담원 ID
                - name: agentState
                  displayName: 상담원 상태
                  description: 현재 상담원 상태
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '500':
          $ref: '#/components/responses/InternalServer'
  /v1/accounts/{accountId}/measure-producers/{measureProducerId}/locales:
    parameters:
    - $ref: '#/components/parameters/accountId'
    - $ref: '#/components/parameters/measureProducerId'
    get:
      tags:
      - Locales
      summary: List Locales
      description: Return list of locales associated with a measure producer.
      operationId: listAnalyticsLocales
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: array
                items:
                  type: string
              example:
              - pt
              - en
              - fr
              - ko
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '500':
          $ref: '#/components/responses/InternalServer'
components:
  parameters:
    accountId:
      in: path
      name: accountId
      description: The unique 6 character internal id that represents the customer account.
      required: true
      schema:
        type: string
        minLength: 6
        maxLength: 6
        pattern: ^[a-zA-Z]{6}$
        example: ABCDEF
    measureProducerId:
      in: path
      name: measureProducerId
      description: MeasureProducer unique Id.
      required: true
      schema:
        type: string
        minLength: 1
        maxLength: 36
        example: Queue_itd_1.0.0
    locale:
      in: path
      name: locale
      description: Locale associated with a dictionary for a Measure Producer.
      required: true
      schema:
        type: string
        minLength: 2
        maxLength: 6
        pattern: ^[A-Za-z]{2,4}$|[A-Za-z]{2,4}([_-][A-Za-z]{4})?([_-]([A-Za-z]{2}))
        example: en-US
    processorType:
      in: query
      name: processorType
      description: 'Possible values include: ITD, JRNL, ADM, CDR and more.'
      required: false
      schema:
        type: string
        minLength: 1
        maxLength: 36
        example: ITD
  schemas:
    Translation:
      type: object
      description: The Translation for dimensions and measures from english to a specific locale. The translation is composed
        of a measure and its corresponding measureProducer translated from english to another language.
      required:
      - name
      properties:
        name:
          type: string
          description: The name of the measure
          example: agentId
        displayName:
          type: string
          description: The name of the measure to be displayed on the user interface.
          example: Agent Id
        description:
          type: string
          description: A short description of the measure.
          example: The unique identifier for the agent
    Dictionary:
      type: object
      description: A dictionary is composed of a locale field and a translations array. It represents a collection of translations
        for dimensions and measures in the locale.
      required:
      - locale
      - description
      - measures
      properties:
        locale:
          type: string
          description: Language and region that the dictionary pertains to.
          example: en-US
        description:
          type: string
          minLength: 1
          maxLength: 256
          description: A short description of the dictionary
          example: Avaya Experience Platform™ metrics
        measures:
          type: array
          minItems: 1
          description: An array containing all the translations for the dictionary.
          items:
            $ref: '#/components/schemas/Translation'
    MeasureSet:
      type: object
      description: Specific Attribute providing information about a measure set.
      required:
      - keys
      - measures
      properties:
        keys:
          type: array
          minItems: 1
          maxItems: 25
          description: The unique keys associated with the measure set.
          items:
            type: string
          example:
          - agentId
          - channelId
        measures:
          type: array
          minItems: 1
          maxItems: 25
          description: Array of attributes providing information about measures e.g. answered, offered.
          items:
            $ref: '#/components/schemas/Measure'
    Measure:
      type: object
      description: Property which can be calculated by events in the system. e.g. AgentId, AgentState, Calls Waiting, Total
        Call Duration.
      required:
      - name
      - type
      properties:
        name:
          type: string
          minLength: 1
          maxLength: 256
          description: Name of the measure
          example: agentId
        type:
          type: string
          minLength: 1
          maxLength: 36
          description: The type of the measure value.
          enum:
          - STRING
          - NUMBER
          - DURATION
          - DATE
          - TIME_IN_STATE
        displayName:
          type: string
          description: TODO
          example: Agent Id
        active:
          type: boolean
          description: Indicates if the measure is actively being calculated by Analytics.
          example: true
    MeasureProducer:
      type: object
      description: Detailed information about a measure producer registered in Analytics. Includes measure sets and measure
        data.
      required:
      - measureProducerName
      - processorType
      - version
      - measureSets
      properties:
        measureProducerId:
          type: string
          readOnly: true
          minLength: 1
          maxLength: 36
          description: The id that represents the measure producer.
          example: AgentByChannel_itd_1.0.0
        measureProducerName:
          type: string
          minLength: 1
          maxLength: 256
          description: The name of the measure producer.
          example: AgentByChannel
        processorType:
          type: string
          minLength: 1
          maxLength: 36
          description: 'Type of processor associated with this Measure Producer. Possible values include: ITD (Interval To
            Date), JRNL (Journal), ADM (Admin), CDR (Contact Details Report)'
          example: ITD
          enum:
          - ITD
          - JRNL
          - ADM
          - CDR
        description:
          type: string
          minLength: 1
          maxLength: 256
          description: A short description of the measure producer.
          example: Avaya Experience Platform™ metrics
        version:
          type: string
          minLength: 1
          maxLength: 36
          description: The version number of the measure producer.
          example: 1.0.0
        measureSets:
          $ref: '#/components/schemas/MeasureSets'
    MeasureSets:
      type: array
      description: Array of attributes providing information about data e.g. Agent, Routing Service.
      minItems: 1
      maxItems: 25
      items:
        $ref: '#/components/schemas/MeasureSet'
    Problem:
      type: object
      description: '<b>Problem Detail</b> as a way to carry machine-readable details of errors in a HTTP response to avoid
        the need to define new error response formats for HTTP APIs <a href="https://tools.ietf.org/html/rfc7807">RFC 7807</a>

        '
      properties:
        type:
          type: string
          format: uri
          description: 'An absolute URI that identifies the problem type. When dereferenced, it SHOULD provide human-readable
            documentation for the problem type (e.g., using HTML).

            '
          default: about:blank
          example: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#constraint-violation
        title:
          type: string
          description: 'A short, summary of the problem type. Written in english and readable for engineers (usually not suited
            for non technical stakeholders and not localized).

            '
          example: Service Unavailable
          nullable: true
        status:
          type: integer
          format: int32
          description: 'The HTTP status code generated by the origin server for this occurrence of the problem.

            '
          minimum: 100
          maximum: 600
          exclusiveMaximum: true
          example: 503
          nullable: true
        detail:
          type: string
          description: 'A human readable explanation specific to this occurrence of the problem.

            '
          example: Connection to database timed out
          nullable: true
        instance:
          type: string
          format: uri
          description: 'An absolute URI that identifies the specific occurrence of the problem. It may or may not yield further
            information if dereferenced.

            '
          nullable: true
        violations:
          type: array
          description: 'A list of violations that occurred as a result of invalid data provided as part of a request.

            '
          nullable: true
          items:
            type: object
            properties:
              field:
                type: string
                description: 'The name of the field in the request that caused the violation. This can be the name of a path
                  parameter, query parameter, or a field within the request body.

                  '
                example: accountId
              message:
                type: string
                description: 'A human readable explanation specific to this occurrence of the violation.

                  '
                example: must match "^[a-zA-Z]{6}$"
              code:
                type: integer
                format: int32
                description: 'The violation code generated by the server for this occurrence of the violation. Use this code
                  when implementing any error handling logic instead of the message, as the message can change.

                  '
                example: 20006
          example:
          - field: emailAddress
            message: must not be null
            code: 20002
          - field: accountId
            message: must match "^[a-zA-Z]{6}$"
            code: 20006
  responses:
    BadRequest:
      description: BadRequest
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorConstraintViolation'
    Unauthorized:
      description: Unauthorized
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorUnauthorized'
    InternalServer:
      description: Internal Server Error
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorInternalServerError'
    Forbidden:
      description: Forbidden
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorForbidden'
    NotFound:
      description: Not Found
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorNotFound'
  examples:
    AgentProducer:
      value:
        measureProducerId: Agent_itd_1.0.0
        measureProducerName: Agent
        processorType: ITD
        description: Avaya Experience Platform™ metrics
        version: 1.0.0
        measureSets:
        - keys:
          - agentId
          measures:
          - name: abandonedFromAlerting
            type: NUMBER
            displayName: Abandoned From Alerting
            active: true
          - name: activeDuration
            type: DURATION
            displayName: Active Duration
            active: true
          - name: timeActive
            type: TIME_IN_STATE
            displayName: Time Active
            active: true
    AgentByChannel:
      value:
        measureProducerId: AgentByChannel_itd_1.0.0
        measureProducerName: AgentByChannel
        processorType: ITD
        description: Avaya Experience Platform™ metrics
        version: 1.0.0
        measureSets:
        - keys:
          - agentId
          - channelId
          measures:
          - name: abandonedFromAlerting
            type: NUMBER
            displayName: Abandoned From Alerting
            active: true
          - name: activeDuration
            type: DURATION
            displayName: Active Duration
            active: true
    DialogDetailMeasure:
      value:
        measureProducerId: DialogDetail_cdr_1.0.0
        measureProducerName: DialogDetail
        processorType: CDR
        description: Avaya Experience Platform™ metrics
        version: 1.0.0
        measureSets:
        - keys:
          - agentId
          - channelId
          measures:
          - name: abandonedIndicator
            type: STRING
            displayName: Abandoned Indicator
            active: true
          - name: acwEndTimestamp
            type: DATE
            displayName: Acw End Timestamp
            active: true
    QueueByChannel:
      value:
        measureProducerId: QueueByChannel_itd_1.0.0
        measureProducerName: QueueByChannel
        processorType: ITD
        description: Avaya Experience Platform™ metrics
        version: 1.0.0
        measureSets:
        - keys:
          - channelId
          - queueId
          measures:
          - name: abandonedFromAlerting
            type: NUMBER
            displayName: Abandoned From Alerting
            active: true
          - name: abandonedFromQueue
            type: NUMBER
            displayName: Abandoned From Queue
            active: true
    QueueMeasureProducer:
      value:
        measureProducerId: Queue_itd_1.0.0
        measureProducerName: Queue
        processorType: ITD
        description: Avaya Experience Platform™ metrics
        version: 1.0.0
        measureSets:
        - keys:
          - queueId
          measures:
          - name: abandonedFromAlerting
            type: NUMBER
            displayName: Abandoned From Alerting
            active: true
          - name: abandonedFromQueue
            type: NUMBER
            displayName: Abandoned From Queue
            active: true
    ListMeasureProducers:
      value:
      - measureProducerId: AgentByChannel_itd_1.0.0
        measureProducerName: AgentByChannel
        processorType: ITD
        description: Avaya Experience Platform™ metrics
        version: 1.0.0
        measureSets:
        - keys:
          - agentId
          - channelId
          measures:
          - name: agentId
            type: STRING
            displayName: Agent Id
            active: true
    ErrorConstraintViolation:
      description: Constraint Violation
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#constraint-violation
        title: Constraint Violation
        status: 400
        detail: A problem that indicates a syntactically correct, yet semantically illegal request. The Server can not process
          this request until the client resolves the semantic errors described in the violations section.
        violations:
        - field: accountId
          message: must not be null
    ErrorUnauthorized:
      description: Unauthorized
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#unauthorized
        title: Unauthorized
        status: 401
        detail: This operation requires authentication. See https://developers.avayacloud.com/onecloud-ccaas/docs/how-to-authenticate-with-ccaas-apis
    ErrorForbidden:
      description: Forbidden
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#forbidden
        title: Forbidden
        status: 403
        detail: According to the access control policy the current user and/or accountId does not have permission to access
          this resource.
    ErrorNotFound:
      description: Not Found
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#resource-not-found
        title: Resource Not Found
        status: 404
        detail: Resource not found.
    ErrorInternalServerError:
      description: Server Error
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#server-error
        title: Server Error
        status: 500
        detail: An internal server error was encountered.
  securitySchemes:
    BearerAuth:
      type: http
      scheme: bearer
      description: This API uses Bearer Token Authorization Flow
      bearerFormat: JWT