openapi: 3.0.2
x-explorer-enabled: false
x-samples-languages:
- curl
- node
- java
- javascript
- python
- go
info:
  title: Notification
  description: The Notification API is used to manage subscriptions for the real-time notification of Analytics and Agent
    & Engagement events.
  contact:
    name: Avaya API Team
    url: https://developers.avayacloud.com/onecloud-ccaas
    email: apiteam@avaya.com
  license:
    name: Avaya Software Development Kit (SDK) Software License Terms
    url: http://support.avaya.com/css/P8/documents/101038288
  version: 1.0.1
tags:
- name: Subscriptions
  description: 'Subscriptions can be created to register for streams of real-time event notifications.

    '
security:
- {}
- BearerAuth: []
  AppKey: []
servers:
- url: '{protocol}://{server}{basePath}'
  description: Open API
  variables:
    protocol:
      enum:
      - https
      default: https
    server:
      default: HOST-REGION.api.avayacloud.com
    basePath:
      default: /api/notification/v1
- url: '{protocol}://{server}:{port}'
  description: Internal API
  variables:
    protocol:
      enum:
      - http
      - https
      default: http
    server:
      default: ix-notification-service
    port:
      enum:
      - '80'
      - '443'
      default: '80'
paths:
  /accounts/{accountId}/subscriptions:
    parameters:
    - $ref: '#/components/parameters/accountId'
    post:
      tags:
      - Subscriptions
      summary: Create Subscription
      description: Create a new subscription for notification events
      operationId: createSubscription
      requestBody:
        description: Create a new Subscription
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateSubscription'
            examples:
              Create Agent & Engagement WebSocket Subscription:
                $ref: '#/components/examples/CreateAgentAndEngagementWebsocketSubscription'
              Create Agent & Engagement Webhook Subscription:
                $ref: '#/components/examples/CreateAgentAndEngagementWebhookSubscription'
              Create Analytics WebSocket Subscription:
                $ref: '#/components/examples/CreateAnalyticsWebSocketSubscription'
      responses:
        '201':
          description: Created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Subscription'
              examples:
                Agent & Engagement WebSocket Subscription Response:
                  $ref: '#/components/examples/AgentAndEngagementWebsocketSubscriptionResponse'
                Agent & Engagement Webhook Subscription Response:
                  $ref: '#/components/examples/AgentAndEngagementWebhookSubscriptionResponse'
                Analytics WebSocket Subscription Response:
                  $ref: '#/components/examples/AnalyticsWebSocketSubscriptionResponse'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '500':
          $ref: '#/components/responses/InternalServer'
      deprecated: false
    get:
      tags:
      - Subscriptions
      summary: List Subscriptions
      description: Return a list of existing notification subscriptions
      operationId: listSubscriptions
      parameters:
      - name: pageNumber
        in: query
        description: The page number of the records to retrieve. Default value is 1
        required: false
        schema:
          type: integer
          format: int32
          example: 1
          default: 1
          minimum: 1
      - name: pageSize
        in: query
        description: The max number of records to retrieve per page. Default value is 10, max value is 25.
        required: false
        schema:
          type: integer
          format: int32
          example: 10
          default: 10
          minimum: 1
          maximum: 25
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SubscriptionPage'
              examples:
                default:
                  $ref: '#/components/examples/SubscriptionPage'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '500':
          $ref: '#/components/responses/InternalServer'
      deprecated: false
  /accounts/{accountId}/subscriptions/{subscriptionId}:
    parameters:
    - $ref: '#/components/parameters/accountId'
    - $ref: '#/components/parameters/subscriptionId'
    get:
      tags:
      - Subscriptions
      summary: Get Subscription
      description: Returns a single notification subscription by it's subscriptionId
      operationId: getSubscription
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Subscription'
              examples:
                default:
                  $ref: '#/components/examples/AgentAndEngagementWebsocketSubscriptionResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '500':
          $ref: '#/components/responses/InternalServer'
      deprecated: false
    delete:
      tags:
      - Subscriptions
      summary: Delete Subscription
      description: Delete an existing subscription by subscriptionId
      operationId: deleteSubscription
      responses:
        '204':
          description: No Content
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '500':
          $ref: '#/components/responses/InternalServer'
      deprecated: false
  /accounts/{accountId}/subscriptions/{subscriptionId}:renew:
    parameters:
    - $ref: '#/components/parameters/accountId'
    - $ref: '#/components/parameters/subscriptionId'
    post:
      tags:
      - Subscriptions
      summary: Renew Subscription
      description: 'Renew an existing subscription by subscriptionId before it has expired. A subscription can be kept ACTIVE
        indefinitely or this can be leveraged to change an INACTIVE subscription back to ACTIVE. The subscription expiration
        is tied to the access token used to create it. You must renew the subscription via this API before the expiresIn time
        has passed, otherwise the subscription will be set to INACTIVE.


        For a ''WEBHOOK'' subscription, the authToken can also be updated at this time in case the token you verify has expired.'
      operationId: renewSubscription
      requestBody:
        description: Renew an existing subscription and update the authToken
        required: false
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/RenewSubscription'
            examples:
              Renew Susbscription & Update authToken:
                $ref: '#/components/examples/RenewSubscriptionAndAuthToken'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Subscription'
              examples:
                default:
                  $ref: '#/components/examples/AgentAndEngagementWebhookSubscriptionResponse'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '500':
          $ref: '#/components/responses/InternalServer'
      deprecated: false
components:
  parameters:
    accountId:
      name: accountId
      description: The unique 6 character internal id that represents the customer account.
      required: true
      in: path
      schema:
        type: string
        minLength: 6
        maxLength: 6
        pattern: ^[a-zA-Z]{6}$
        example: ZWJJIQ
    subscriptionId:
      name: subscriptionId
      description: The unique 36 character internal id that represents the subscription.
      required: true
      in: path
      schema:
        type: string
        minLength: 36
        maxLength: 36
        pattern: ^[0-9a-fA-F]{8}\-[0-9a-fA-F]{4}\-[0-9a-fA-F]{4}\-[0-9a-fA-F]{4}\-[0-9a-fA-F]{12}$
        example: fdbec917-e76e-4645-8120-4eac46f29487
  responses:
    BadRequest:
      description: Constraint Violation
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorConstraintViolation'
    Unauthorized:
      description: Unauthorized
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorUnauthorized'
    Forbidden:
      description: Forbidden
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorForbidden'
    NotFound:
      description: Not Found
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorNotFound'
    InternalServer:
      description: Internal Server Error
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorInternalServerError'
  schemas:
    CreateSubscription:
      type: object
      description: Request payload for creating a subscription
      required:
      - family
      - events
      - transport
      properties:
        family:
          $ref: '#/components/schemas/Family'
        events:
          type: array
          minItems: 1
          maxItems: 25
          description: The collection of events to filter on within the chosen family. To receive all events associated with
            a family then specify 'ALL' here. Event types vary depending on family selected, see developers guide for more
            details on the events for each family.
          example:
          - ALL
          items:
            type: string
            minLength: 1
            maxLength: 256
        transport:
          $ref: '#/components/schemas/Transport'
        extensions:
          type: object
          description: Additional extensions based on the family of the subscription. So families may have both manadatory
            and optional extensions. See the developers guide for more details on the extensions avaialble for each family.
          minProperties: 0
          maxProperties: 50
          additionalProperties:
            type: string
            maxLength: 256
    SubscriptionResponse:
      type: object
      description: Request payload for creating a subscription
      required:
      - family
      - events
      - transport
      properties:
        family:
          $ref: '#/components/schemas/Family'
        events:
          type: array
          minItems: 1
          maxItems: 25
          description: The collection of events to filter on within the chosen family. To receive all events associated with
            a family then specify 'ALL' here. Event types vary depending on family selected, see developers guide for more
            details on the events for each family.
          example:
          - ALL
          items:
            type: string
            minLength: 1
            maxLength: 256
        transport:
          $ref: '#/components/schemas/TransportResponse'
        extensions:
          type: object
          description: Additional extensions based on the family of the subscription. So families may have both manadatory
            and optional extensions. See the developers guide for more details on the extensions avaialble for each family.
          minProperties: 0
          maxProperties: 50
          additionalProperties:
            type: string
            maxLength: 256
    RenewSubscription:
      type: object
      description: Request payload for renewing a subscription
      required:
      - transport
      properties:
        transport:
          $ref: '#/components/schemas/RenewTransport'
    Family:
      type: string
      maxLength: 256
      description: The family of events the subscription applies to
      enum:
      - AGENT_ENGAGEMENT
      - ANALYTICS
    Transport:
      type: object
      description: Transport settings for the subscription.
      required:
      - type
      properties:
        type:
          type: string
          description: The transport type for which notifications should be received.
          enum:
          - WEBHOOK
          - WEBSOCKET
          default: WEBSOCKET
        endpoint:
          type: string
          maxLength: 2048
          description: The endpoint (URL) for the subscription. *Required* for 'WEBHOOK' subscription. Leave this field blank
            for 'WEBSOCKET' and the URL will be generated for you to connect upon successful creation of subscription.
        authToken:
          type: string
          minLength: 0
          maxLength: 256
          description: Optional authentication token for verification of an incoming 'WEBHOOK'. Must be used in conjunction
            with the authTokenHeader field in order for the server to provide this in a 'WEBHOOK'.
        authTokenHeader:
          type: string
          minLength: 0
          maxLength: 256
          description: Optional authentication token header name. Must be used in conjunction with the authToken field in
            order for the server to provide this in a 'WEBHOOK'.
          default: auth-token
    TransportResponse:
      type: object
      description: Transport settings for the subscription.
      required:
      - type
      properties:
        type:
          type: string
          description: The transport type for which notifications should be received.
          enum:
          - WEBHOOK
          - WEBSOCKET
          default: WEBSOCKET
        endpoint:
          type: string
          maxLength: 2048
          description: The endpoint (URL) for the subscription. *Required* for 'WEBHOOK' subscription. Leave this field blank
            for 'WEBSOCKET' and the URL will be generated for you to connect upon successful creation of subscription.
        authToken:
          type: string
          minLength: 0
          maxLength: 256
          description: Optional authentication token for verification of an incoming 'WEBHOOK'. Must be used in conjunction
            with the authTokenHeader field in order for the server to provide this in a 'WEBHOOK'.
        authTokenHeader:
          type: string
          minLength: 0
          maxLength: 256
          description: Optional authentication token header name. Must be used in conjunction with the authToken field in
            order for the server to provide this in a 'WEBHOOK'.
          default: auth-token
        pingInterval:
          type: integer
          format: int32
          default: 300
          description: 'The maximum interval (seconds) at which a ping is expected to be sent by the client before websocket
            is closed and subscription set to INACTIVE.


            It is recommended the client send ping more frequently (every 30 seconds) to preclude any proxies from closing
            the connection.

            '
    RenewTransport:
      type: object
      description: Transport settings for the subscription renew.
      required:
      - authToken
      properties:
        authToken:
          type: string
          minLength: 0
          maxLength: 256
          description: Optional authentication token for verification of an incoming 'WEBHOOK'. Must be used in conjunction
            with the authTokenHeader field in order for the server to provide this in a 'WEBHOOK'.
    Subscription:
      allOf:
      - type: object
        description: Subscription details of a successful response
        properties:
          subscriptionId:
            type: string
            minLength: 36
            maxLength: 36
            pattern: ^[0-9a-fA-F]{8}\-[0-9a-fA-F]{4}\-[0-9a-fA-F]{4}\-[0-9a-fA-F]{4}\-[0-9a-fA-F]{12}$
            description: The unique 36 character internal id that represents the subscription.
            example: fdbec917-e76e-4645-8120-4eac46f29487
          createdAt:
            type: string
            description: The datetime in ISO 8601 format that the subscription was created.
            format: date-time
            example: '2020-08-01T14:25:23.162Z'
          expiresAt:
            type: string
            description: The datetime in ISO 8601 format that the subscription expires at.
            format: date-time
            example: '2020-08-08T14:25:23.177Z'
          expiresIn:
            type: integer
            description: The number of seconds remaining before the subscription expires.
            format: int64
            example: 900
          status:
            type: string
            enum:
            - ACTIVE
            - INACTIVE
            - PENDING
            minLength: 1
            maxLength: 256
            readOnly: true
            description: Indicator for the status of the subscription whether ACTIVE, INACTIVE or PENDING.
            example: ACTIVE
      - $ref: '#/components/schemas/SubscriptionResponse'
    SubscriptionPage:
      type: object
      description: A page containing the current list of subscriptions with links to the previous and next pages.
      properties:
        pagination:
          $ref: '#/components/schemas/Pagination'
        subscriptions:
          type: array
          items:
            $ref: '#/components/schemas/Subscription'
        links:
          $ref: '#/components/schemas/Links'
    Problem:
      type: object
      description: '<b>Problem Detail</b> as a way to carry machine-readable details of errors in a HTTP response to avoid
        the need to define new error response formats for HTTP APIs <a href="https://tools.ietf.org/html/rfc7807">RFC 7807</a>

        '
      properties:
        type:
          type: string
          format: uri
          description: 'An absolute URI that identifies the problem type. When dereferenced, it SHOULD provide human-readable
            documentation for the problem type (e.g., using HTML).

            '
          default: about:blank
          example: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#constraint-violation
        title:
          type: string
          description: 'A short, summary of the problem type. Written in english and readable for engineers (usually not suited
            for non technical stakeholders and not localized).

            '
          example: Service Unavailable
          nullable: true
        status:
          type: integer
          format: int32
          description: 'The HTTP status code generated by the origin server for this occurrence of the problem.

            '
          minimum: 100
          maximum: 600
          exclusiveMaximum: true
          example: 503
          nullable: true
        detail:
          type: string
          description: 'A human readable explanation specific to this occurrence of the problem.

            '
          example: Connection to database timed out
          nullable: true
        instance:
          type: string
          format: uri
          description: 'An absolute URI that identifies the specific occurrence of the problem. It may or may not yield further
            information if dereferenced.

            '
          nullable: true
        violations:
          type: array
          description: 'A list of violations that occurred as a result of invalid data provided as part of a request.

            '
          nullable: true
          items:
            type: object
            properties:
              field:
                type: string
                description: 'The name of the field in the request that caused the violation. This can be the name of a path
                  parameter, query parameter, or a field within the request body.

                  '
                example: accountId
              message:
                type: string
                description: 'A human readable explanation specific to this occurrence of the violation.

                  '
                example: must match "^[a-zA-Z]{6}$"
              code:
                type: integer
                format: int32
                description: 'The violation code generated by the server for this occurrence of the violation. Use this code
                  when implementing any error handling logic instead of the message, as the message can change.

                  '
                example: 20006
          example:
          - field: emailAddress
            message: must not be null
            code: 20002
          - field: accountId
            message: must match "^[a-zA-Z]{6}$"
            code: 20006
    Pagination:
      type: object
      properties:
        pageNumber:
          type: integer
          format: int32
          description: The current page number.
        pageSize:
          type: integer
          format: int32
          description: The max number of records that can be retrieved on this page.
        total:
          type: integer
          format: int32
          description: The total number of records.
    Links:
      type: object
      properties:
        prev:
          type: string
          description: URL of the previous page. Blank if currently on the first page.
        next:
          type: string
          description: URL of the next page. Blank if currently on the last page.
  securitySchemes:
    BearerAuth:
      type: http
      scheme: bearer
      description: This API uses Bearer Token Authorization Flow
      bearerFormat: JWT
    AppKey:
      type: apiKey
      in: header
      name: appkey
      description: This API needs an appKey as header
  examples:
    CreateAgentAndEngagementWebsocketSubscription:
      description: Create Agent & Engagement Websocket Subscription
      value:
        family: AGENT_ENGAGEMENT
        events:
        - ALL
        transport:
          type: WEBSOCKET
    AgentAndEngagementWebsocketSubscriptionResponse:
      description: Subscription Response
      value:
        subscriptionId: fdbec917-e76e-4645-8120-4eac46f29488
        createdAt: '2020-08-01T14:25:23.162Z'
        expiresAt: '2020-08-08T14:25:23.177Z'
        expiresIn: 900
        status: ACTIVE
        family: AGENT_ENGAGEMENT
        events:
        - ALL
        transport:
          type: WEBSOCKET
          endpoint: wss://uk.cc.avayacloud.com/ws/notification/v1/agent-engagement/ZWJJIQ/fdbec917-e76e-4645-8120-4eac46f29488
          pingInterval: 300
    CreateAgentAndEngagementWebhookSubscription:
      description: Create Agent & Engagement Webhook Subscription
      value:
        family: AGENT_ENGAGEMENT
        events:
        - AgentParticipant
        - InboundEngagementCreated
        transport:
          type: WEBHOOK
          endpoint: https://webhook.site/ccc61bd0-a607-4ba0-b891-a9d7484d6196
          authToken: eyJ0eXAiOiJKV1QiLCJub25jZSI6Ildp...
          authTokenHeader: my-custom-header
    RenewSubscriptionAndAuthToken:
      description: Renew Subscription and authToken
      value:
        transport:
          authToken: eyJ0eXAiOiJKV1QiLCJub25jZSI6Ildp...
    AgentAndEngagementWebhookSubscriptionResponse:
      description: Subscription Response
      value:
        subscriptionId: fdbec917-e76e-4645-8120-4eac46f29487
        createdAt: '2020-08-01T14:25:23.162Z'
        expiresAt: '2020-08-08T14:25:23.177Z'
        expiresIn: 900
        status: ACTIVE
        family: AGENT_ENGAGEMENT
        events:
        - AgentParticipant
        - InboundEngagementCreated
        transport:
          type: WEBHOOK
          endpoint: https://webhook.site/fdbec917-e76e-4645-8120-4eac46f29487
          authToken: eyJ0eXAiOiJKV1QiLCJub25jZSI6Ildp...
          authTokenHeader: my-custom-header
    CreateAnalyticsWebSocketSubscription:
      description: Create Analytics WebSocket Subscription
      value:
        family: ANALYTICS
        events:
        - ALL
        transport:
          type: WEBSOCKET
        extensions:
          measureProducerId: Agent_ITD_1.0.0
    AnalyticsWebSocketSubscriptionResponse:
      description: Subscription Response
      value:
        subscriptionId: fdbec917-e76e-4645-8120-4eac46f29489
        createdAt: '2020-08-01T14:25:23.162Z'
        expiresAt: '2020-08-08T14:25:23.177Z'
        expiresIn: 900
        status: ACTIVE
        family: ANALYTICS
        events:
        - ALL
        transport:
          type: WEBSOCKET
          endpoint: wss://uk.cc.avayacloud.com/ws/notification/v1/analytics/realtime
          pingInterval: 300
        extensions:
          measureProducerId: Agent_ITD_1.0.0
    SubscriptionPage:
      value:
        pagination:
          pageNumber: 2
          pageSize: 20
          total: 60
        subscriptions:
        - subscriptionId: fdbec917-e76e-4645-8120-4eac46f29487
          createdAt: '2020-08-01T14:25:23.162Z'
          expiresAt: '2020-08-08T14:25:23.177Z'
          expiresIn: 900
          status: ACTIVE
          family: AGENT_ENGAGEMENT
          events:
          - ALL
          transport:
            type: WEBHOOK
            endpoint: https://webhook.site/ccc61bd0-a607-4ba0-b891-a9d7484d6196
            authToken: eyJ0eXAiOiJKV1QiLCJub25jZSI6Ildp...
            authTokenHeader: my-custom-header
        links:
          prev: /api/notification/v1/accounts/JDBUTC/subscriptions?pageNumber=1&pageSize=20
          next: /api/notification/v1/accounts/JDBUTC/subscriptions?pageNumber=3&pageSize=20
    ErrorConstraintViolation:
      description: Constraint Violation
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#constraint-violation
        title: Constraint Violation
        status: 400
        detail: A problem that indicates a syntactically correct, yet semantically illegal request. The Server can not process
          this request until the client resolves the semantic errors described in the violations section.
        violations:
        - field: family
          message: must not be null
    ErrorUnauthorized:
      description: Unauthorized
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#unauthorized
        title: Unauthorized
        status: 401
        detail: This operation requires authentication. See https://developers.avayacloud.com/onecloud-ccaas/docs/how-to-authenticate-with-ccaas-apis
    ErrorForbidden:
      description: Forbidden
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#forbidden
        title: Forbidden
        status: 403
        detail: According to the access control policy the current user and/or accountId does not have permission to access
          this resource.
    ErrorNotFound:
      description: Not Found
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#resource-not-found
        title: Resource Not Found
        status: 404
        detail: Resource not found.
    ErrorInternalServerError:
      description: Server Error
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#server-error
        title: Server Error
        status: 500
        detail: An internal server error was encountered.