openapi: 3.2.0
info:
  title: Messaging API
  description: Send end user messages to the contact center.
  contact:
    name: Avaya API Team
    url: https://developers.avayacloud.com/onecloud-ccaas
    email: apiteam@avaya.com
  license:
    name: Avaya Software Development Kit (SDK) Software License Terms
    url: http://support.avaya.com/css/P8/documents/101038288
  version: 1.0.0
servers:
- url: '{protocol}://{server}{basePath}'
  description: Open API
  variables:
    protocol:
      enum:
      - https
      default: https
    server:
      default: avaya-infinity-hostname
    basePath:
      default: /api/digital/messaging
security:
- BearerAuth: []
tags:
- name: Messaging
  description: Send end user messages to the contact center.
paths:
  /v1/messages:
    post:
      tags:
      - Messaging
      summary: Send Message
      description: Send end user messages asynchronously to the contact center. Based on the 'channel' and 'headers' fields, Avaya Infinity will determine if the message sent needs to be part of a new or existing conversation session. If a new conversation session is created, the interaction will be routed according to the routing policies configured for the 'headers.destination' in the Admin Console.
      operationId: sendDigitalAsyncMessage
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AsyncMessage'
            examples:
              Send Text Message (Minimal Details):
                $ref: '#/components/examples/SendTextMessageMinimal'
              Send Text Message (All Details):
                $ref: '#/components/examples/SendTextMessageAllDetails'
              Send Custom Message Plain Text:
                $ref: '#/components/examples/SendCustomMessageText'
              Send Custom Message Reply:
                $ref: '#/components/examples/SendCustomMessageReply'
              Send Custom Message Image:
                $ref: '#/components/examples/SendCustomMessageImage'
              Send Custom Message File:
                $ref: '#/components/examples/SendCustomMessageFile'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AsyncMessage'
              examples:
                Send Text Message Response (Minimal Details):
                  $ref: '#/components/examples/SendTextMessageResponseMinimal'
                Send Text Message Response (All Details):
                  $ref: '#/components/examples/SendTextMessageResponseAllDetails'
                Send Custom Message Plain Text Response:
                  $ref: '#/components/examples/SendCustomMessageTextResponse'
                Send Custom Message Reply Response:
                  $ref: '#/components/examples/SendCustomMessageReplyResponse'
                Send Custom Message Image Response:
                  $ref: '#/components/examples/SendCustomMessageImageResponse'
                Send Custom Message File Response:
                  $ref: '#/components/examples/SendCustomMessageFileResponse'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '500':
          $ref: '#/components/responses/InternalServerError'
      deprecated: false
  /v1/conversation-sessions/{conversationSessionId}:end:
    post:
      tags:
      - Messaging
      summary: End Conversation Session
      description: End an ongoing conversation session. This will end the interaction within Avaya Infinity in whatever state it is in.
      operationId: endConversationSession
      parameters:
      - $ref: '#/components/parameters/conversationSessionId'
      responses:
        '204':
          description: No Content
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '500':
          $ref: '#/components/responses/InternalServerError'
  /v1/attachments/signed-upload-uri:
    post:
      tags:
      - Messaging
      summary: Generate Signed Upload URI
      description: Returns a signed upload URI for the client to upload a file.
      operationId: generateSignedUploadUriv1
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/GenerateSignedUploadUri'
            examples:
              Generate Signed Upload URI:
                $ref: '#/components/examples/GenerateSignedUploadUri'
      responses:
        '200':
          description: Signed upload URI generated successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GenerateSignedUploadUriResponse'
              examples:
                Generate Signed Upload URI:
                  $ref: '#/components/examples/GenerateSignedUploadUriResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '500':
          $ref: '#/components/responses/InternalServerError'
  /v1/attachments/signed-download-uri:
    post:
      tags:
      - Messaging
      summary: Generate Signed Download URI
      description: Returns a signed download URI for the client to download a file from the storage.
      operationId: generateSignedDownloadUriv1
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/GenerateSignedDownloadUri'
            examples:
              Generate Signed Download URI:
                $ref: '#/components/examples/GenerateSignedDownloadUri'
      responses:
        '200':
          description: Download URI generated successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GenerateSignedDownloadUriResponse'
              examples:
                Generate Signed Download URI:
                  $ref: '#/components/examples/GenerateSignedDownloadUriResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '500':
          $ref: '#/components/responses/InternalServerError'
components:
  examples:
    SendCustomMessageReplyResponse:
      value:
        messageId: 004e0708206c0d3db4807g6bj7
        accountId: 001d010540de0d3db4302f5fa8
        conversationSessionId: 005e0708206c0d3db4807g6bj7
        connectorId: 591c2529-c3a3-4062-a213-b239c18f543b
        channel: messaging
        headers:
          from: johndoe123
          destination: 07448983-7440-440d-91b1-522da9e3a9be
          channelAddress: https://the-platform.example.com/my-page-id
          channelName: the-platform
        sender:
          displayName: John Doe
        body:
          type: reply
          selectedAction:
            payload: BOOK_APPOINTMENT_SERVICE_NAME
        contextParameters:
          customer-interest: insurance
        providerMetaData:
          messageId: 611c9a6a4a250100d4bd2c54
          messageTimestamp: '2025-08-15T12:00:00Z'
        correlationId: 1234567890abcdef
    SendCustomMessageFileResponse:
      value:
        messageId: 004e0708206c0d3db4807g6bj7
        accountId: 001d010540de0d3db4302f5fa8
        conversationSessionId: 005e0708206c0d3db4807g6bj7
        connectorId: 591c2529-c3a3-4062-a213-b239c18f543b
        channel: messaging
        headers:
          from: johndoe123
          destination: 07448983-7440-440d-91b1-522da9e3a9be
          channelAddress: https://the-platform.example.com/my-page-id
          channelName: the-platform
        sender:
          displayName: John Doe
        body:
          text: Here is the insurance details
          type: file
        attachmentIds:
        - d4b2c3a1-8f5e-4c6b-9f0e-2a1b3c4d5e6f
        contextParameters:
          customer-interest: insurance
        providerMetaData:
          messageId: 611c9a6a4a250100d4bd2c54
          messageTimestamp: '2025-08-15T12:00:00Z'
        correlationId: 1234567890abcdef
    SendTextMessageAllDetails:
      value:
        connectorId: 591c2529-c3a3-4062-a213-b239c18f543b
        channel: text
        headers:
          from: '+19234567890'
          to:
          - '+19876543210'
          destination: '+19876543210'
        body:
          text: Hi. I need some help on my insurance
        contextParameters:
          customer-interest: insurance
        providerMetaData:
          messageId: 611c9a6a4a250100d4bd2c54
          messageTimestamp: '2025-08-15T12:00:00.000Z'
        correlationId: 1234567890abcdef
    SendCustomMessageImage:
      value:
        connectorId: 591c2529-c3a3-4062-a213-b239c18f543b
        channel: messaging
        headers:
          from: johndoe123@gmail.com
          destination: 07448983-7440-440d-91b1-522da9e3a9be
          channelAddress: https://the-platform.example.com/my-page-id
          channelName: the-platform
        sender:
          displayName: John Doe
        body:
          text: Here is the screenshot of the insurance details
          type: file
        attachmentIds:
        - d4b2c3a1-8f5e-4c6b-9f0e-2a1b3c4d5e6f
        contextParameters:
          customer-interest: insurance
        providerMetaData:
          messageId: 611c9a6a4a250100d4bd2c54
          messageTimestamp: '2025-08-15T12:00:00Z'
    ErrorForbidden:
      description: Forbidden
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#forbidden
        title: Forbidden
        status: 403
        detail: According to the access control policy the current user and/or accountId does not have permission to access this resource.
    GenerateSignedDownloadUriResponse:
      value:
        downloadSignedUri: /api/digital/messaging/v1/storage/download-sessions/096d011105f7f98b0ac48aee4b?hmac=2677f19d96512d21064114022aa4316a1446577ef4457670e65e0f9045b7fb4f&expiresAt=1762337157246
    SendTextMessageResponseMinimal:
      value:
        messageId: 004e0708206c0d3db4807g6bj7
        accountId: 001a0106666e7777bb999c991d
        conversationSessionId: 005e0708206c0d3db4807g6bj7
        connectorId: 591c2529-c3a3-4062-a213-b239c18f543b
        channel: text
        headers:
          from: '+19234567890'
          to:
          - '+19876543210'
          destination: '+19876543210'
        body:
          text: Hi. I need some help on my insurance
    ErrorConstraintViolation:
      description: Constraint Violation
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#constraint-violation
        title: Constraint Violation
        status: 400
        detail: A problem that indicates a syntactically correct, yet semantically illegal request. The Server can not process this request until the client resolves the semantic errors described in the violations section.
        violations:
        - field: channel
          message: invalid channel
    GenerateSignedDownloadUri:
      value:
        integrationId: 07448983-7440-440d-91b1-522da9e3a9be
        attachmentId: 096d011105f7f98b0ac48aee4b
    ErrorUnauthorized:
      description: Unauthorized
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#unauthorized
        title: Unauthorized
        status: 401
        detail: This operation requires authentication. See https://developers.avayacloud.com/onecloud-ccaas/docs/how-to-authenticate-with-ccaas-apis
    SendCustomMessageTextResponse:
      value:
        messageId: 004e0708206c0d3db4807g6bj7
        accountId: 001d010540de0d3db4302f5fa8
        conversationSessionId: 005e0708206c0d3db4807g6bj7
        connectorId: 591c2529-c3a3-4062-a213-b239c18f543b
        channel: messaging
        headers:
          from: johndoe123
          destination: 07448983-7440-440d-91b1-522da9e3a9be
          channelAddress: https://the-platform.example.com/my-page-id
          channelName: the-platform
        sender:
          displayName: John Doe
        body:
          text: Hi. I need some help on my insurance
        contextParameters:
          customer-interest: insurance
        providerMetaData:
          messageId: 611c9a6a4a250100d4bd2c54
          messageTimestamp: '2025-08-15T12:00:00Z'
        correlationId: 1234567890abcdef
    SendCustomMessageReply:
      value:
        connectorId: 591c2529-c3a3-4062-a213-b239c18f543b
        channel: messaging
        headers:
          from: johndoe123
          destination: 07448983-7440-440d-91b1-522da9e3a9be
          channelAddress: https://the-platform.example.com/my-page-id
          channelName: the-platform
        sender:
          displayName: John Doe
        body:
          type: reply
          selectedAction:
            payload: BOOK_APPOINTMENT_SERVICE_NAME
        contextParameters:
          customer-interest: insurance
        providerMetaData:
          messageId: 611c9a6a4a250100d4bd2c54
          messageTimestamp: '2025-08-15T12:00:00Z'
    SendCustomMessageFile:
      value:
        connectorId: 591c2529-c3a3-4062-a213-b239c18f543b
        channel: messaging
        headers:
          from: johndoe123
          destination: 07448983-7440-440d-91b1-522da9e3a9be
          channelAddress: https://the-platform.example.com/my-page-id
          channelName: the-platform
        sender:
          displayName: John Doe
        body:
          text: Here is the insurance details
          type: file
        attachmentIds:
        - d4b2c3a1-8f5e-4c6b-9f0e-2a1b3c4d5e6f
        contextParameters:
          customer-interest: insurance
        providerMetaData:
          messageId: 611c9a6a4a250100d4bd2c54
          messageTimestamp: '2025-08-15T12:00:00Z'
    SendTextMessageResponseAllDetails:
      value:
        messageId: 004e0708206c0d3db4807g6bj7
        accountId: 001a0106666e7777bb999c991d
        conversationSessionId: 005e0708206c0d3db4807g6bj7
        connectorId: 591c2529-c3a3-4062-a213-b239c18f543b
        channel: text
        headers:
          from: '+19234567890'
          to:
          - '+19876543210'
          destination: '+19876543210'
        body:
          text: Hi. I need some help on my insurance
        contextParameters:
          customer-interest: insurance
        providerMetaData:
          messageId: 611c9a6a4a250100d4bd2c54
          messageTimestamp: '2025-08-15T12:00:00.000Z'
        correlationId: 1234567890abcdef
    SendCustomMessageText:
      value:
        connectorId: 591c2529-c3a3-4062-a213-b239c18f543b
        channel: messaging
        headers:
          from: johndoe123
          destination: 07448983-7440-440d-91b1-522da9e3a9be
          channelAddress: https://the-platform.example.com/my-page-id
          channelName: the-platform
        sender:
          displayName: John Doe
        body:
          text: Hi. I need some help on my insurance
        contextParameters:
          customer-interest: insurance
        contextMessages:
        - text: Welcome to the insurance helpdesk. How can I help you today?
          timestamp: '2025-10-01T12:00:00Z'
        providerMetaData:
          messageId: 611c9a6a4a250100d4bd2c54
          messageTimestamp: '2025-08-15T12:00:00Z'
    GenerateSignedUploadUri:
      value:
        integrationId: 07448983-7440-440d-91b1-522da9e3a9be
        filename: invoice_2025_11.pdf
        mimetype: application/pdf
        size: 1024
    GenerateSignedUploadUriResponse:
      value:
        uploadSignedUri: /api/digital/messaging/v1/storage/upload-sessions/5e50907f-7744-4f03-94b1-10f5b9be3d5e?hmac=2677f19d96512d21064114022aa4316a1446577ef4457670e65e0f9045b7fb4f&expiresAt=1762337157246
    ErrorInternalServerError:
      description: Internal Server Error
      value:
        type: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#internal-error
        title: Internal Server Error
        status: 500
        detail: An internal server error was encountered.
    SendTextMessageMinimal:
      value:
        connectorId: 591c2529-c3a3-4062-a213-b239c18f543b
        channel: text
        headers:
          from: '+19234567890'
          to:
          - '+19876543210'
          destination: '+19876543210'
        body:
          text: Hi. I need some help on my insurance
    SendCustomMessageImageResponse:
      value:
        messageId: 004e0708206c0d3db4807g6bj7
        accountId: 001d010540de0d3db4302f5fa8
        conversationSessionId: 005e0708206c0d3db4807g6bj7
        connectorId: 591c2529-c3a3-4062-a213-b239c18f543b
        channel: messaging
        headers:
          from: johndoe123
          destination: 07448983-7440-440d-91b1-522da9e3a9be
          channelAddress: https://the-platform.example.com/my-page-id
          channelName: the-platform
        sender:
          displayName: John Doe
        body:
          text: Here is the screenshot of the insurance details
          type: file
        attachmentIds:
        - d4b2c3a1-8f5e-4c6b-9f0e-2a1b3c4d5e6f
        contextParameters:
          customer-interest: insurance
        providerMetaData:
          messageId: 611c9a6a4a250100d4bd2c54
          messageTimestamp: '2025-08-15T12:00:00Z'
        correlationId: 1234567890abcdef
  schemas:
    RichMediaBodyElement:
      type: object
      description: The body element containing the rich media content
      properties:
        type:
          type: string
          description: 'The type of the rich media content. This is the type of the rich media content that is being sent in the message. The valid values are ''text'', ''reply'', and ''file''. The ''text'' type is default. If the type is ''reply'', the selectedAction property must be provided. If the type is ''file'', the storage id of the image or  file must be provided in the ''attachmentIds'' property at the message root level.

            '
          enum:
          - text
          - reply
          - file
        selectedAction:
          $ref: '#/components/schemas/SelectedAction'
    GenerateSignedDownloadUriResponse:
      type: object
      description: The response body for generating a signed download URI
      properties:
        downloadSignedUri:
          type: string
          description: The signed download URI
    Problem:
      type: object
      description: '<b>Problem Detail</b> as a way to carry machine-readable details of errors in a HTTP response to avoid the need to define new error response formats for HTTP APIs <a href="https://tools.ietf.org/html/rfc7807">RFC 7807</a>

        '
      properties:
        type:
          type: string
          format: uri
          description: 'An absolute URI that identifies the problem type. When dereferenced, it SHOULD provide human-readable documentation for the problem type (e.g., using HTML).

            '
          default: about:blank
          example: https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#constraint-violation
        title:
          type:
          - string
          - 'null'
          description: 'A short, summary of the problem type. Written in english and readable for engineers (usually not suited for non technical stakeholders and not localized).

            '
          example: Service Unavailable
        status:
          type:
          - integer
          - 'null'
          format: int32
          description: 'The HTTP status code generated by the origin server for this occurrence of the problem.

            '
          minimum: 100
          example: 503
          exclusiveMaximum: 600
        detail:
          type:
          - string
          - 'null'
          description: 'A human readable explanation specific to this occurrence of the problem.

            '
          example: Connection to database timed out
        instance:
          type:
          - string
          - 'null'
          format: uri
          description: 'An absolute URI that identifies the specific occurrence of the problem. It may or may not yield further information if dereferenced.

            '
        violations:
          type:
          - array
          - 'null'
          description: 'A list of violations that occurred as a result of invalid data provided as part of a request.

            '
          items:
            type: object
            properties:
              field:
                type: string
                description: 'The name of the field in the request that caused the violation. This can be the name of a path parameter, query parameter, or a field within the request body.

                  '
                example: channel
              message:
                type: string
                description: 'A human readable explanation specific to this occurrence of the violation.

                  '
                example: invalid channel
              code:
                type: integer
                format: int32
                description: 'The violation code generated by the server for this occurrence of the violation. Use this code when implementing any error handling logic instead of the message, as the message can change.

                  '
                example: 20006
          example:
          - field: channel
            message: invalid channel
    Sender:
      type: object
      description: The sender information for the message
      properties:
        displayName:
          type: string
          maxLength: 70
          description: The display name of the sender
    ProviderMetaData:
      type:
      - object
      - 'null'
      description: The metadata from the provider
      properties:
        messageId:
          type: string
          description: The provider side identifier for the message.
          maxLength: 256
          example: 611c9a6a4a250100d4bd2c54
        messageTimestamp:
          type: string
          description: The date time when the message was captured by the provider (in ISO 8601 format including timezone, 'yyyy-MM-dd'T'HH:mm:ss[.SSS]Z')
          example: '2025-08-15T12:00:00.000Z'
    CustomMessagingHeaders:
      type: object
      description: Header fields for a custom messaging message
      properties:
        channelAddress:
          type: string
          maxLength: 1024
          description: 'The address of the channel.  This could be the page id or URL of the application using which  the end customer is sending the message

            '
        channelName:
          type: string
          maxLength: 50
          description: 'The name of the channel.  This could be the name of the application or messaging platform  using which the end customer is sending the message

            '
    GenerateSignedUploadUriResponse:
      type: object
      description: The response body for generating a signed upload URI
      properties:
        uploadSignedUri:
          type: string
          description: The signed upload URI
    BodyElement:
      allOf:
      - $ref: '#/components/schemas/BasicBodyElement'
      - $ref: '#/components/schemas/RichMediaBodyElement'
    MessageHeaders:
      allOf:
      - $ref: '#/components/schemas/BasicMessageHeaders'
      - $ref: '#/components/schemas/CustomMessagingHeaders'
    GenerateSignedUploadUri:
      type: object
      description: The request body for generating a signed upload URI
      required:
      - integrationId
      - filename
      - mimetype
      - size
      properties:
        integrationId:
          type: string
          description: The id of the custom messaging integration
          maxLength: 50
          example: 07448983-7440-440d-91b1-522da9e3a9be
        filename:
          type: string
          description: The name of the file
          maxLength: 256
          example: invoice_2025_11.pdf
        mimetype:
          type: string
          description: The MIME type of the file
          maxLength: 128
          example: application/pdf
        size:
          type: integer
          description: The size of the file in bytes
          example: 1024
    GenerateSignedDownloadUri:
      type: object
      description: The request body for generating a signed download URI
      required:
      - attachmentId
      - integrationId
      properties:
        integrationId:
          type: string
          description: The id of the custom messaging integration
          maxLength: 50
          example: 07448983-7440-440d-91b1-522da9e3a9be
        attachmentId:
          type: string
          description: The id of the attachment
          maxLength: 50
          example: 096d011105f7f98b0ac48aee4b
    SelectedAction:
      type: object
      description: 'The action button selected by the customer amongst the action buttons  sent in the message. The message ''type'' must be ''reply'' for this field to be processed.

        '
      properties:
        payload:
          type: string
          maxLength: 512
          description: 'The payload value of the selected action button. The value must match one of the ''payload'' field values of the action buttons  sent in the message to the customer. This value will trigger the workflow to execute the appropriate path for a ''say'' block. The value will also appear as a message sent by the customer to the agent.

            '
          example: BOOK_APPOINTMENT_SERVICE_NAME
    BasicBodyElement:
      type: object
      description: The body element containing the message text
      properties:
        text:
          type: string
          maxLength: 4096
          description: The text content of the message. The max length is 1024 for text channel and 4096 for messaging channel
    ContextMessage:
      type: object
      description: A message that the third-party messaging application might have shown to the customer at the start of the conversation.
      required:
      - text
      - timestamp
      properties:
        text:
          type: string
          description: The text of the message
          maxLength: 4096
          example: Welcome to the insurance helpdesk. How can I help you today?
        timestamp:
          type: string
          format: date-time
          description: The datetime when the message was shown to the customer (in ISO 8601 format including timezone, 'yyyy-MM-dd'T'HH:mm:ss[.SSS]Z')
          example: '2025-10-01T12:00:00Z'
    AsyncMessage:
      type: object
      description: A conversation message
      required:
      - connectorId
      - channel
      - body
      - headers
      properties:
        messageId:
          readOnly: true
          type: string
          maxLength: 50
          description: The id generated for this specific message
        accountId:
          readOnly: true
          type: string
          maxLength: 50
          description: The id that represents the account
        conversationSessionId:
          readOnly: true
          type: string
          maxLength: 50
          description: The id of the conversation session created or used internally
        connectorId:
          type: string
          maxLength: 50
          description: The id that represents the connector
        channel:
          type: string
          description: The channel of the message. Currently only 'text' and 'messaging' are supported
          example: text
          maxLength: 100
          enum:
          - text
          - messaging
        body:
          $ref: '#/components/schemas/BodyElement'
        headers:
          $ref: '#/components/schemas/MessageHeaders'
        attachmentIds:
          type: array
          description: List of identifiers for the attachments in the message.
          maxItems: 5
          items:
            type: string
            maxLength: 50
        contextParameters:
          type: object
          maxProperties: 10
          description: Optional key/value context information. This information might be used to make business decisions on how the conversation session is treated. For example, the client application might want to send hints about customer's interest based on the customer's searches or FAQ browsing
          additionalProperties:
            type: string
            maxLength: 256
        contextMessages:
          type:
          - array
          - 'null'
          description: 'A list of messages that the third-party messaging application might  have shown to the customer at the start of the conversation.  For example, a greeting/welcome message, a message giving options to customer for starting the conversation, or a reminder to customer to send a message.

            '
          items:
            $ref: '#/components/schemas/ContextMessage'
          maxItems: 10
        providerMetaData:
          $ref: '#/components/schemas/ProviderMetaData'
        sender:
          $ref: '#/components/schemas/Sender'
        correlationId:
          type: string
          maxLength: 256
          description: 'The correlation id can be used to uniquely identify the client request.

            '
    BasicMessageHeaders:
      type: object
      description: The header of the message
      required:
      - from
      - destination
      properties:
        from:
          type: string
          maxLength: 256
          description: 'The sender of the message set by the provider. For ''text'' channel, pass the sender number here. For ''messaging'' channel, pass any identifier that is maintained by  the provider that can uniquely identify the sender.  Any identifier that does not match a phone number or email address  formats may not be displayed to agents.

            '
        destination:
          type: string
          maxLength: 256
          description: 'The destination configured in Avaya Infinity Admin Console. For ''text'' channel, this is the destination number configured in the Admin Console. For ''messaging'' channel, this is the integration id visible in the Admin Console. Routing settings configured for this destination will be used to  route the interaction if a new conversation session is created by this message.  The destination, in the Admin Console, must be  associated to the connector whose connectorId is provided  in the request.

            '
        to:
          type: array
          description: The To (recipients) of the message set by the provider
          maxItems: 50
          items:
            type: string
            maxLength: 256
  responses:
    InternalServerError:
      description: Internal Server Error
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorInternalServerError'
    Unauthorized:
      description: Unauthorized.
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorUnauthorized'
    BadRequest:
      description: Bad Request
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorConstraintViolation'
    Forbidden:
      description: Forbidden.
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'
          examples:
            default:
              $ref: '#/components/examples/ErrorForbidden'
  parameters:
    conversationSessionId:
      name: conversationSessionId
      description: 'The internal id that represents the conversation session. This id is present in the response of the ''Send Message'' API.

        '
      required: true
      in: path
      schema:
        type: string
        minLength: 1
        maxLength: 50
        example: 005e0708206c0d3db4807g6bj7
  securitySchemes:
    BearerAuth:
      type: http
      scheme: bearer
      description: This API uses Bearer Token Authorization Flow
      bearerFormat: JWT
x-explorer-enabled: false
x-samples-languages:
- curl
- node
- java
- javascript
- python
- go