generated: '2026-09-04'
method: searched
source: >-
  https://aviation-edge.com/service-level-agreement/, https://aviation-edge.com/quality-metrics/,
  https://aviation-edge.com/api-terms-of-service/,
  https://aviation-edge.com/cancellation-refund-and-subscription-fees/ and
  openapi/_original/aviation-edge-openapi.yml (probed and read 2026-09-04).
versioning:
  scheme: url-path
  current: v2
  evidence: https://aviation-edge.com/v2/public
  policy_published: false
  note: >-
    The major version is carried in the path (/v2/public). Aviation Edge publishes no
    versioning policy, no v1 sunset record and no statement of how a v3 would be introduced.
deprecation:
  policy_published: false
  sunset_header: false
  deprecation_header: false
  deprecated_operations: []
  note: >-
    No deprecation policy, no RFC 8594 Sunset/Deprecation headers observed on live responses,
    and no operation in the contract is marked deprecated. The free API key was withdrawn
    (https://aviation-edge.com/free-api-key/) with a notice on the page and no dated
    deprecation window, which is the only product retirement on record.
status_page:
  published: false
  url: null
  note: >-
    The site navigation renders a "Status" label but it is a decorative list item with no
    href on every page checked; no status.aviation-edge.com or third-party status page
    exists. Uptime is reported after the fact on the Quality Metrics page instead.
sla:
  published: true
  url: https://aviation-edge.com/service-level-agreement/
  scope: static data only
  commitments:
  - metric: server uptime
    target: 99.5% monthly average
    reported: 99.98%
    applies_to: [Developer, Business, Business Gold]
  - metric: average speed of data transfer
    target: < 1 second (500ms on the quality metrics page)
    reported: 231ms
    applies_to: [Developer, Business, Business Gold]
    exclusions: dynamic data and large multi-string batches
  - metric: phone answering speed
    target: < 20 seconds monthly average
    reported: 9 sec
    applies_to: [Business Gold]
  - metric: email response time
    target: < 24 hours monthly average
    reported: 7.5 hours
    applies_to: [Business Gold]
  remedy: >-
    Data credit for each paid month in which the SLA was not met, applied within 30 days of
    validation; Aviation Edge takes up to 60 days to investigate a claim. Liability is capped
    at the fees paid for the months giving rise to the claim.
  claims_contact: the quality control department, per the SLA page
  reported_metrics_url: https://aviation-edge.com/quality-metrics/
  reported_period: first half of the current year
support:
  channels:
  - type: email
    url: https://aviation-edge.com/contact/
  - type: phone
    note: 24/7 department; answering-speed metric applies to Business Gold only
subscription:
  billing: monthly, auto-renewing; 10% discount on annual payment
  cancellation_url: https://aviation-edge.com/cancellation-refund-and-subscription-fees/
  cancellation: >-
    Self-serve from the dashboard Invoices tab, or by email at least 5 days (the pricing page
    says 7 days) before the next renewal. Fees are non-refundable once renewed.
data_retention:
  historical_window: 1 year of historical schedules by default, extendable to 5 years on request
  future_window: up to 1 year ahead, but not the next 7 days
  evidence: https://aviation-edge.com/frequently-asked-questions/