slug: avoca
provider: Avoca
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 2
edges:
- tag: Calls
  spec_file: avoca-calls-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.7
  evidence: GET /api/calls  List calls; GET /api/calls/{id}/transcript  Get a call transcript; GET /api/calls/pre-call-transfers  List
    pre-call transfers
  reason: Inbound call records, transcripts and transfer records for an AI front-office that 'answer inbound
    calls, texts, and web chats 24/7' — contact-centre interaction records. Some ambiguity between inquiry
    management and contact centre operations.
- tag: Leads
  spec_file: avoca-leads-api-openapi.yml
  capability_id: BC-410.30
  capability_id_l1: BC-410
  capability_name: Opportunity & Pipeline Management
  confidence: 0.7
  evidence: GET /api/leads  List unified leads (v0); GET /api/v1/enterprise/{enterpriseId}/leads  List
    leads (all brands)
  reason: Exposes lead records captured from inbound contacts across teams/brands — lead lifecycle data,
    i.e. opportunity & pipeline management. Read-only nature adds mild ambiguity.