generated: '2026-08-14'
method: searched
source: https://status.backstory.ai/ and https://help.backstory.ai/en/articles/15252920-new-product-releases
versioning:
  scheme: none-published
  current: null
  note: >-
    Backstory's MCP endpoint (https://mcp.people.ai/mcp) carries no version
    segment, header or date pin, and the provider publishes no API versioning
    policy. The one versioned artifact is the Salesforce managed package
    (currently 4.16), which is packaged software rather than an API contract.
  managed_package_version: '4.16'
  managed_package_docs: https://help.backstory.ai/en/articles/15252916-backstory-salesforce-managed-package-overview
deprecation:
  policy_url: null
  sunset_header: unknown
  note: >-
    No deprecation policy, sunset schedule, or RFC 8594 Sunset/Deprecation header
    support is published. The closest published signal is a migration notice
    telling existing customers to install the new Backstory managed package in
    Salesforce, which announces an end-of-life for the prior package without
    stating a general policy.
  migration_notice: https://help.backstory.ai/en/articles/15589671-action-required-for-existing-customers-install-the-new-backstory-managed-package-in-salesforce
  uninstall_guide: https://help.backstory.ai/en/articles/15657122-uninstalling-the-backstory-salesforce-managed-package
sla:
  url: null
  uptime_target: null
  note: >-
    No public SLA or uptime target. Support hours are published (human support
    Monday-Friday 09:00-17:00 Pacific; automated chat 24/7) with explicitly
    non-committal response times — "prioritized based on urgency and business
    impact".
  support_policy: https://help.backstory.ai/en/articles/15252776-backstory-support-services
status_page:
  url: https://status.backstory.ai/
  platform: Atlassian Statuspage
  machine_readable: https://status.backstory.ai/api/v2/summary.json
  components:
  - Backstory Web-Application
  - Backstory Analyze
  - Salesforce Inbound Data Integration
  - Salesforce Outbound Data Integration
  - Data Warehouse
  - Activity Intake APIs and Services
  - Backstory Metrics Services
  - SalesAI Services
  observed:
    fetched: '2026-08-14'
    http_status: 200
    indicator: none
    description: All Systems Operational
  note: >-
    The status page does not list the MCP server as its own component; the
    nearest covering components are SalesAI Services and Activity Intake APIs
    and Services.
change_log:
  url: https://help.backstory.ai/en/articles/15252920-new-product-releases
  detail: changelog/backstory-changelog.yml
deprecated_operations: []