generated: '2026-08-14'
method: searched
source: https://www.backstory.ai/pricing
url: https://www.backstory.ai/pricing
plan_count: 0
pricing_model: consumption-plus-connected-people
currency: null
public_prices: false
note: >-
  Backstory publishes a pricing PAGE that explains its model in detail but names
  no tiers and no numbers. There is nothing to enumerate as plans: pricing is
  quote-only ("Request pricing" / "Get a quote tailored to your team"), so
  plan_count is an honest zero rather than an omission.
model:
  billed_for:
  - >-
    Connected people whose customer activity powers the platform — reps, CS,
    channel, anyone whose emails, calls and CRM data Backstory ingests. Each
    connected person carries a pre-packaged consumption allotment that pools
    across the organization.
  - >-
    Answers consumed — a deal summary, a risk surfaced, a question answered —
    drawn from that pooled consumption. Anyone in the org can ask.
  not_billed_for:
  - Viewers (managers, finance, deal desk, ops) — unlimited, no seat required.
  - Feature tiers — the provider states there are none; every customer gets the full product.
  overage:
    policy: True Forward
    detail: >-
      Usage above the pre-packaged consumption does not shut off and is not
      back-billed for the current term; the contract is resized forward at
      renewal.
included_at_all_levels:
- Unlimited viewers, no seats to buy
- Full platform, no feature tiers
- SOC 2 Type II
- GDPR
- SSO / SAML
api_and_mcp_access:
  note: >-
    MCP access is not priced separately on the pricing page. The MCP articles
    state it requires an active Backstory account with Data Foundation (and
    SalesAI for the analysis tools), plus a paid plan on the client side (Claude
    Pro/Team/Enterprise, ChatGPT Plus or higher, Copilot Studio Enterprise).
    Programmatic PAI-Client-Id/Secret credentials are issued by a Backstory
    administrator or CSM on request, not self-service.
  sources:
  - https://help.backstory.ai/en/articles/15252736-backstory-mcp
  - https://help.backstory.ai/en/articles/15252917-connect-n8n-to-backstory
plans: []
x-evidence:
- fetched: '2026-08-14'
  url: https://www.backstory.ai/pricing
  http_status: 200