aid: balto
name: Balto
description: >-
  Balto is a contact center AI platform that pairs live human agents with real-time
  AI to improve conversation quality, compliance, efficiency, and revenue. Its unified
  system delivers real-time agent guidance (Agent Assist), automated quality assurance
  that auto-scores 100% of interactions, real-time compliance monitoring and risk
  alerting, AI coaching, call summarization (Real-Time Notetaker), omnichannel voice
  and digital support, and a Voice AI Agent (Togo) for high-volume repeatable calls.
  Balto integrates with 50+ contact center (CCaaS) platforms including Five9, Genesys,
  Amazon Connect, NICE inContact, RingCentral, and Convoso, and exposes a Call Data API
  for exporting historical call records into external systems and data warehouses.
  Founded in St. Louis, Balto is backed by Sierra Ventures. This profile was enriched
  from Balto's public web surface; the developer documentation at docs.balto.ai sits
  behind an authenticated login, so no public OpenAPI was available to harvest.
url: https://raw.githubusercontent.com/api-evangelist/balto/refs/heads/main/apis.yml
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://cdn.sanity.io/images/jnw43o37/production/b992c6f0d9016403311c1da51bd5bef4effc8988-1200x630.png
x-type: company
x-source: vc-portfolio
x-backed-by:
- sierra-ventures
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-18'
tags:
- Company
- Ai
- Contact Center
- Conversation Intelligence
- Agent Assist
- Real-Time Guidance
- Quality Assurance
- Compliance
- Call Center
- CCaaS
- Voice AI
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://balto.ai/
- type: DeveloperPortal
  url: https://docs.balto.ai/
- type: Documentation
  url: https://www.balto.ai/docs/
- type: Integrations
  url: https://www.balto.ai/integrations/
- type: Support
  url: https://www.balto.ai/contact/
- type: Blog
  url: https://www.balto.ai/blog/
- type: Login
  url: https://login.balto.ai/
- type: SignUp
  url: https://www.balto.ai/get-demo/
- type: TermsOfService
  url: https://www.balto.ai/terms/terms-of-service/
- type: PrivacyPolicy
  url: https://www.balto.ai/terms/privacy-policy/
- type: StatusPage
  url: https://status.balto.ai/
- type: TrustCenter
  url: https://trust.balto.ai/
- type: Compliance
  url: https://www.balto.ai/security/
- type: Lifecycle
  url: lifecycle/balto-lifecycle.yml
- type: DomainSecurity
  url: security/balto-domain-security.yml
- type: LLMsTxt
  url: llms/balto-llms.txt
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence