specification: API Commons Plans
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/Plans
provider: BigPanda
providerId: bigpanda
generated: '2026-09-04'
method: searched
source: https://www.bigpanda.io/pricing/
created: '2026-05-04'
modified: '2026-09-04'
tags:
  - Incidents
  - Monitoring
  - Platform
  - Pricing
description: >-
  BigPanda's published pricing model. This file replaces a 2026-05-04 scaffold that invented Free /
  Professional / Enterprise tiers with made-up quotas and prices — BigPanda has no such tiers and no free
  tier. What BigPanda actually publishes is a value-based, credit-metered enterprise subscription: four
  products drawing on one shared credit currency, tiered annual credit plans starting at 20,000 credits,
  one- to three-year commitments, and no list price anywhere on the page. Every plan is quoted by sales.
model: value-based-credit-subscription
currency_note: One universal credit currency spans all four products; credits can be moved between products as operational needs change, without renegotiation.
plan_count: 0
public_prices: false
free_tier: false
self_serve_purchase: false
trial: not-published
pricing_url: https://www.bigpanda.io/pricing/
quote_cta: Request pricing
plans: []
plans_note: >-
  plan_count is 0 because BigPanda publishes no named, priced tier. The commercial units below are the
  metered PRODUCTS a credit plan is spent against, not plans with prices.
commercial_terms:
  minimum_purchase:
    credits: 20000
    statement: >-
      "BigPanda offers enterprise organizations tiered credit plans, starting at 20,000 credits, with a
      one- to three-year commitment."
  commitment_options:
    - 1 year
    - 2 years
    - 3 years
  capacity_model: >-
    "Each plan provides annual capacity up to your tier's credit limit — not a fixed balance that counts
    down to zero." Usage is metered against capacity through the year with checkpoints to right-size.
  rollover: false
  rollover_statement: Unused credits do not carry forward, but remaining credits can be spent on any BigPanda platform product.
  usage_visibility: Usage metrics are exposed to the customer through the unified analytics dashboard.
  migration: Existing customers on a non-credit pricing model can move to the credit model via their account manager.
  pov: Proof-of-value assessments available on request.
products:
  - name: AI Incident Prevention
    purpose: Predict and prevent incidents
    standalone: true
    metering_events:
      - name: Change risk assessments
        description: Change records evaluated by the AI-powered change risk engine
      - name: Problem discovery analyses
        description: Background pattern analyses run across historical incidents to surface recurring problems
    api_surface:
      - openapi/bigpanda-change-risk-api-openapi.yml
  - name: AI Detection and Response
    purpose: Detect and triage incidents
    standalone: true
    metering_events:
      - name: Processed events
        description: Events from monitoring, observability and other tools ingested by the event intelligence platform
      - name: Actioned incidents
        description: AI-enriched incidents the team takes action on
    api_surface:
      - openapi/bigpanda-alerts-api-openapi.yml
      - openapi/bigpanda-alert-ingestion-oim-api-openapi.yml
      - openapi/bigpanda-incidents-api-openapi.yml
      - openapi/bigpanda-environments-api-openapi.yml
  - name: L1 Agent
    purpose: Automate L1 operations
    standalone: false
    requires: AI Detection and Response
    metering_events:
      - name: Agent recommendations
        description: Determinations produced by the AI agent, including any investigation it ran
      - name: Agent actions
        description: Operations the AI agent executes on the customer's behalf, from noise suppression and routing through to autonomous resolution
  - name: AI Incident Assistant
    purpose: Automate incident and SRE ops
    standalone: true
    metering_events:
      - name: AI activity
        description: Work the AI assistant performs — investigating active incidents, orchestrating major incident response, generating artifacts, optimizing day-to-day operations
    api_surface:
      - openapi/bigpanda-biggy-query-api-openapi.yml
      - openapi/bigpanda-mim-api-openapi.yml
      - openapi/bigpanda-agents-api-openapi.yml
      - openapi/bigpanda-meetings-transcripts-api-openapi.yml
api_metering:
  note: >-
    BigPanda meters product outcomes (events processed, incidents actioned, agent actions, AI activity),
    NOT API calls. There is no per-request price and no API-call quota in the pricing model; API access
    is a property of the subscription. The practical limit on an API consumer is the rate limit, not a
    billing meter. See rate-limits/bigpanda-rate-limits.yml.
evidence:
  - url: https://www.bigpanda.io/pricing/
    status: 200
    checked: '2026-09-04'