generated: '2026-08-14'
method: searched
source: https://status.bigtincan.com/ + https://www.bigtincan.com/seasonal-releases/ + openapi/bigtincan-hub-api-openapi.json
name: Bigtincan Lifecycle and Operational Posture
description: >-
  Versioning, deprecation, release and availability posture for the Bigtincan Hub
  Public API, from the provider's own surfaces plus what the published Swagger
  document does and does not declare.
versioning:
  scheme: path-prefix, per-operation
  current: mixed
  versions_live:
    - /v1
    - /v1.1
    - /v1.2
    - /v1.3
  spec_version: '1.0'
  policy_published: false
  policy_url: null
  description: >-
    Four version prefixes are served simultaneously and the prefix is chosen per
    operation, not per API — /v1/user/me, /v1.1/admin/user/get/{user_id},
    /v1.2/story/all and /v1.3/admin/user/all are all current. Bigtincan publishes
    no document explaining what a version bump means, which prefix supersedes
    which, or how long an older prefix is supported.
deprecation:
  policy_published: false
  policy_url: null
  sunset_header: false
  deprecation_header: false
  rfc8594: false
  deprecated_operations: 0
  description: >-
    NO deprecation policy is published, and not one of the 69 operations carries
    `deprecated: true`. No Sunset or Deprecation response header was observed on
    any live response. Because older path prefixes (/v1 alongside /v1.3 for the
    same resource families) remain live with no stated status, a caller cannot
    tell which of two versions of the same resource is the supported one.
status_page:
  published: true
  url: https://status.bigtincan.com/
  probed:
    status: 200
    date: '2026-08-14'
  description: >-
    Bigtincan operates a public status page covering the Hub platform. Verified
    reachable and serving content on 2026-08-14.
releases:
  scheme: seasonal
  url: https://www.bigtincan.com/seasonal-releases/
  probed:
    status: 200
    date: '2026-08-14'
  latest:
    name: Fall 2025 Release
    date: null
    announcement: https://www.bigtincan.com/resources/put-your-future-in-focus-bigtincans-fall-release/
  description: >-
    Bigtincan ships on a seasonal release cadence and publishes a marketing
    release page. It is not an API changelog — it carries no dates, no versions
    and no API surface changes. See changelog/bigtincan-changelog.yml.
  api_changelog_published: false
sla:
  published: false
  url: null
  description: >-
    No public SLA or uptime commitment was found. Availability terms sit inside
    the enterprise subscription agreement; the public EULA at
    https://www.bigtincan.com/eula/ is the only published contract document.
support:
  url: https://www.bigtincan.com/contact/
  help_center: https://help.bigtincan.com/
  note: >-
    help.bigtincan.com returns 403 at the root and serves individual articles at
    /help/<slug>. The API documentation slug carried in this catalog since 2026-06
    — https://help.bigtincan.com/help/bigtincan-public-api-documentation — now
    returns 404 ("The page you were looking for doesn't exist – Bigtincan
    Support"). The live API reference is the interactive console at
    https://pubapi.bigtincan.com/doc/interactive/.
corporate:
  note: >-
    Bigtincan and Showpad now operate as one company — the trust center at
    https://trust.bigtincan.com/ is titled "Showpad + Bigtincan" and the
    certifications are held in Showpad's name. This is recorded because it
    affects who owns the API's roadmap, not as an API-surface finding.
gaps:
  - No deprecation policy, no Sunset/Deprecation headers, no deprecated operations flagged.
  - No API changelog — the seasonal release page covers product features, not contract changes.
  - No published SLA.
  - The documentation URL of record 404s; the reference lives only on the API host.