# Billee

> Billee is a full-service utility management platform for multifamily property operators. It combines a dedicated expert team with modern software to handle the complete utility billing lifecycle: vendor invoice management, resident billing (RUBS and submetering), vacant unit cost recovery, meter monitoring, ESG reporting, and regulatory compliance — across Yardi, RealPage, and Entrata portfolios.

Billee serves multifamily owners and operators, typically managing portfolios of 500 units or more. Adjacent verticals include student housing, build-to-rent (BTR), affordable housing (LIHTC, Section 8, HOME), and mixed-use. The company tagline is "The GOAT of billing."

Key facts:

- Standard implementation timeline: 45 days, including vendor transitions, PMS integration, and billing audit
- Effective recovery benchmark: 80–95% (below 80% triggers a methodology review by the account team)
- PMS integrations: Yardi Voyager 7S+, Yardi Breeze, RealPage, Entrata
- Support SLA: 1–2 business days across all billing workflows
- Resident support line: (214) 983-8060, Monday–Friday 9am–5pm CST
- Customer support: support@billee.ai, (214) 856-1032

Billing methodologies supported: RUBS (Ratio Utility Billing System), submetering (actual consumption billed at utility company rates), owner-paid utilities, and hybrid approaches. RUBS typically recovers 70–85% of utility costs; submetering recovers 85–95%.

Billee's Regulatory & Compliance product covers billing methodology audits against state PUC rules, including Texas PUC Chapter 24, California Civil Code §1954.201–204, and equivalent frameworks in Florida, Illinois, and other states. For affordable housing portfolios, Billee configures billing at the unit level to satisfy LIHTC (IRC Section 42), HCV/Section 8, and HOME program rules simultaneously.

## Core Pages

- [Homepage](https://billee.ai): Full-service utility management platform overview, products, and integrations
- [Services](https://billee.ai/what-is-the-billee-service): How the Billee service model works
- [Contact / Demo](https://billee.ai/#Contact): Request a demo or talk to the team
- [Customer Portal](https://app.billee.ai): Login for existing customers

## Products & Capabilities

- [Billing & Recovery Engine](https://billee.ai/billing-and-recovery-engine): Automated utility billing across the portfolio using RUBS, submetering, or hybrid methodology. Monthly billing cycle includes preliminary report review, exception flagging (Biller Highlights), customer approval, and PMS charge posting. Backed by a dedicated account team.
- [Vacant Cost Recovery (VCR)](https://billee.ai/vcr): Continuous monitoring and recovery of utility costs from vacant units. Vacant units typically leak 3–7% of recoverable utility revenue from a multifamily portfolio.
- [Utility Vendor Management + AP Integrations](https://billee.ai/billing-and-recovery-engine): End-to-end utility vendor account management, invoice receipt, GL coding, and AP posting. Handles 300+ invoices per month for large portfolios. At least 17% of utility invoices contain billing errors.
- [Meter Monitoring & Proactive Alerts](https://billee.ai/billing-and-recovery-engine): Real-time meter monitoring with team-driven response to failed reads, anomalies, and consumption spikes before billing cycle close.
- [ESG & Sustainability Reporting](https://billee.ai/billing-and-recovery-engine): Consumption tracking (kWh, gallons, therms) captured at the invoice level. Compatible with ENERGY STAR Portfolio Manager and major ESG frameworks.
- [Hardware & Maintenance Support](https://billee.ai/billing-and-recovery-engine): Metering infrastructure lifecycle management for submetered portfolios.
- [Regulatory & Compliance](https://billee.ai/billing-and-recovery-engine): Billing methodology audits against state PUC rules with documentation for HFA audits, lender due diligence, and asset disposition.

## Integrations

- [Yardi Voyager Integration](https://billee.ai/article/how-billee-integrates-with-yardi-voyager): Native integration with Yardi Voyager 7S+ and Yardi Breeze via Yardi's standard web services (MITS-ResidentData format). Daily sync of resident, unit, and lease data from Yardi to Billee; utility charge transactions posted back to Yardi resident ledgers at billing cycle finalization. Move-in and move-out events detected automatically via daily lease-status monitoring.
- RealPage: Native PMS integration for resident data sync and utility charge posting to resident ledgers.
- Entrata: Native PMS integration for resident data sync and utility charge posting to resident ledgers.

## Articles: Billing Methodology

- [RUBS Billing for Multifamily: What Operators Need to Know](https://billee.ai/article/rubs-billing-for-multifamily): How RUBS allocates utility costs by formula, what it recovers (70–85%), and what every operator should know about state rules.
- [How RUBS Allocates Utility Costs in Multifamily Properties](https://billee.ai/article/how-rubs-allocates-utility-costs): The math behind RUBS, the four allocation methods, and where operators leak NOI.
- [RUBS vs Submetering: Which Is Right for Your Property](https://billee.ai/article/rubs-vs-submetering): RUBS recovers 70–85%; submetering 85–95%. How to choose, plus the hybrid approach.
- [When to Switch from RUBS to Submetering](https://billee.ai/article/when-to-switch-from-rubs-to-submetering): Decision framework for making the switch, including the hardware investment threshold.
- [How Submetering Works in Multifamily Properties](https://billee.ai/article/how-submetering-works-in-multifamily-properties): How submetering bills residents for actual unit consumption and recovers 85–95% of utility costs.
- [Submetering ROI for Multifamily](https://billee.ai/article/submetering-roi-multifamily): Recovery lifts, water reduction (15–40%), and payback timelines (typically 18–36 months).
- [How RUBS Rules Vary by State](https://billee.ai/article/state-by-state-rubs-rules): State-by-state compliance guide covering Texas, California, Nevada, and other states with specific RUBS statutes.
- [Common Resident Complaints About RUBS and How to Handle Them](https://billee.ai/article/common-resident-complaints-about-rubs): Seven recurring complaints and the response pattern that closes the loop without changing the methodology.
- [What Questions to Ask Before Signing with a Utility Billing Company](https://billee.ai/article/questions-to-ask-utility-billing-company): Ten questions covering methodology, service model, PMS integration, compliance, contract terms, and data portability.
- [How to Switch Utility Billing Providers Without Disrupting Residents](https://billee.ai/article/how-to-switch-utility-billing-providers): Four-phase transition framework with resident communication timing and pre-go-live verification steps.

## Articles: Recovery and NOI

- [What 80–95% Effective Recovery Actually Means in Practice](https://billee.ai/article/what-80-95-percent-effective-recovery-means): Defines the benchmark, the four causes of below-80% recovery (vacant units, meter failures, formula drift, CAD deductions), and how to use the number operationally.
- [How Vacant Cost Recovery Protects NOI](https://billee.ai/article/how-vacant-cost-recovery-protects-noi): Vacant units leak 3–7% of recoverable utility revenue. How VCR closes the gap and the NOI math at portfolio scale.
- [How to Recover Utility Costs from Vacant Units](https://billee.ai/article/how-to-recover-utility-costs-from-vacant-units): Workflow for identifying and recovering vacant unit utility costs end-to-end.
- [Common Mistakes When Charging Vacant Unit Utility Fees](https://billee.ai/article/common-mistakes-vacant-unit-utility-fees): Seven operational mistakes that quietly leak utility revenue from vacant units, and the fix for each.

## Articles: Vendor Management and AP

- [What Is Utility Vendor Management](https://billee.ai/article/what-is-utility-vendor-management): Covers five functions across 60–100+ vendor accounts, including invoice receipt, GL coding, AP posting, and escalations.
- [Managing Utility Invoices Across a Large Multifamily Portfolio](https://billee.ai/article/managing-utility-invoices-large-portfolio): What breaks at 300+ invoices per month and how to build a system that scales with the portfolio.
- [How AP Automation Works in Multifamily Utility Billing](https://billee.ai/article/how-ap-automation-works-multifamily-billing): How AP automation replaces five manual steps with a connected workflow and what breaks without it.
- [Catching Utility Billing Errors Before They Post](https://billee.ai/article/catching-billing-errors-before-they-post): At least 17% of utility invoices contain an error. Six error types, why manual reviews miss most of them, and what happens when one posts.

## Articles: Compliance and Regulatory

- [Affordable Housing Utility Billing Compliance](https://billee.ai/article/affordable-housing-utility-billing-compliance): LIHTC, Section 8, and HOME utility billing rules — the 90-day allowance update deadline (26 CFR §1.42-10(c)), RUBS vs. submetering gross rent implications, layered-program compliance, and state HFA requirements.
- [PUC Disclosure Requirements for Multifamily Utility Billing](https://billee.ai/article/puc-disclosure-requirements-utility-billing): What must appear on every utility billing statement for submetered and RUBS properties, including state-specific requirements.
- [Fair Housing and Utility Charge Documentation](https://billee.ai/article/fair-housing-utility-charge-documentation): What operators need on file in 2026, including the impact of HUD's proposed disparate impact rule rescission.
- [How to Prepare a Billing Methodology Audit for Multifamily Properties](https://billee.ai/article/how-to-prepare-a-billing-methodology-audit): The five documents that determine your audit outcome and when to commission one.

## Articles: Reporting and Finance

- [What a CFO Needs from Utility Reporting in Multifamily](https://billee.ai/article/what-a-cfo-needs-from-utility-reporting): Five requirements for portfolio-level utility reporting that most multifamily CFOs are not getting.
- [Preparing Utility Cost Data for Refinancing or Disposition](https://billee.ai/article/preparing-utility-cost-data-for-refinancing-or-disposition): The six-component diligence package lenders and buyers request at close, and why to start 90 days early.
- [How Operators Use Utility Data for Budget Forecasting](https://billee.ai/article/how-operators-use-utility-data-for-budget-forecasting): Four-input forecasting model for utility expenses and where most operators' data falls short.
- [How Multifamily Operators Build ESG Reports from Utility Data](https://billee.ai/article/how-multifamily-operators-build-esg-reports-from-utility-data): How consumption data captured from utility invoices becomes ENERGY STAR-compatible ESG reporting.
- [How to Benchmark Utility Consumption Across Multifamily Properties](https://billee.ai/article/how-to-benchmark-utility-consumption-across-multifamily-properties): EUI normalization, ENERGY STAR Portfolio Manager, and 40+ city and state benchmarking deadlines.

## Articles: Verticals and Integrations

- [Utility Billing for Student Housing](https://billee.ai/article/utility-billing-for-student-housing): How by-the-bed leasing, the summer turn, and RUBS allocation rules create billing complexity that conventional multifamily playbooks don't address.
- [How Billee Integrates with Yardi Voyager](https://billee.ai/article/how-billee-integrates-with-yardi-voyager): Daily resident sync, move-in/move-out automation, and utility charges posted back to Yardi resident ledgers. Requires Yardi Voyager 7S+.

## Optional

- [Alternatives to Conservice](https://billee.ai/article/alternatives-to-conservice): Five utility billing platforms for multifamily operators, with comparison across service model, implementation, and pricing.
- [All Articles](https://billee.ai/articles): Full index of Billee articles on utility billing, RUBS, submetering, vacant cost recovery, compliance, and ESG reporting.