generated: '2026-08-02'
method: searched
source: https://www.biointellisense.com/service-level-agreement/
versioning:
  scheme: undocumented
  current: null
  docs: null
  note: 'BioIntelliSense publishes no API versioning policy. The BioCloud API is auth-gated
    and there is no developer portal, so no version scheme (URI path, header, date)
    is observable.'
deprecation:
  policy_url: null
  sunset_header: null
  note: No public deprecation policy and no RFC 8594 Sunset/Deprecation header contract published.
sla:
  url: https://www.biointellisense.com/service-level-agreement/
  uptime_target: 99.9%
  scope: 'Monthly availability of cloud-based Subscription Services (BioCloud and AlertWatch/BioDashboard).'
  service_credits: '3%-10% of monthly fees, tiered by severity of the availability miss'
  incorporated_into: Master Services Agreement between Seller and Customer
  support_hours: Monday-Friday, 7:00-19:00 Mountain Time
  support_24x7_for: [P1, P2]
  response_targets:
  - {priority: P1, impact: Service inoperable, response: within 2 hours}
  - {priority: P2, impact: Significant disruption, response: within 12 hours (support hours)}
  - {priority: P3, impact: Moderate disruption, response: within 2 business days}
  - {priority: P4, impact: Minor or no disruption, response: within 2 business days}
  maintenance: Scheduled maintenance is conducted regularly during non-peak hours; temporary data latency may occur.
status_page:
  url: https://status.biointellisense.com/
  provider: StatusPal
  public: false
  note: 'The status page resolves (status.biointellisense.com -> domains.statuspal.io)
    and returns HTTP 200, but the component/incident detail is behind a sign-in (email/password,
    Google SSO or GitHub). Presence confirmed; content is customer-gated.'
regulatory:
  fda_clearance: 'FDA 510(k) clearance announced 2024-10-02 for the BioButton multi-patient
    wearable and the BioDashboard system for continuous patient monitoring.'
  source: https://www.biointellisense.com/biointellisense-announces-fda-clearance-of-the-biobutton-multi-patientwearable-and-biodashboard-system-for-continuous-patient-monitoring/
deprecated_operations: []
changelog:
  url: null
  note: No dated public changelog or release-notes page was found on biointellisense.com; product announcements are published as news posts at /category/news/.
x-evidence:
  fetched: '2026-08-02'
  sla_url: {url: 'https://www.biointellisense.com/service-level-agreement/', http_status: 200}
  status_url: {url: 'https://status.biointellisense.com/', http_status: 200}
  terms_url: {url: 'https://www.biointellisense.com/platform-and-product-user-terms-of-use/', http_status: 200}