slug: bird
provider: Bird
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 2
edges:
- tag: FAQ
  spec_file: bird-faq-api-openapi.yml
  capability_id: BC-430.40
  capability_id_l1: BC-430
  capability_name: Self-Service Management
  confidence: 0.78
  evidence: 'POST /api/v1/datasets/{datasetId}/predict-answer "Predict answer"; description: "enables
    answering questions from an FAQ dataset ... unseen questions are automatically mapped to the right
    answer"'
  reason: An FAQ answer-prediction service backing automated question answering / chatbot responses maps
    to self-service knowledge capability. Some overlap with AI model management, but the stated purpose
    is customer FAQ answering.
- tag: Contacts
  spec_file: bird-contacts-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.75
  evidence: POST /workspaces/{workspaceId}/contacts "Create a contact"; PATCH .../contacts/{contactId}
    "Update a contact"; schemas Contact, ContactList
  reason: Full CRUD over contact records in an omnichannel CRM workspace realises maintenance of the customer/contact
    master record. Slight ambiguity over whether these contacts are marketing audiences versus customer
    master data.