slug: birdeye
provider: Birdeye
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 9
edges:
- tag: Survey
  spec_file: birdeye-survey-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.85
  evidence: POST /v1/survey/{survey_id}/submit  Post a survey response; POST /v1/survey/ext/list/responses/{survey_id}  List
    Responses for a Survey
  reason: Creation, distribution and response collection of customer surveys is directly Customer Feedback
    Management (surveys, NPS, VoC).
- tag: Social
  spec_file: birdeye-social-api-openapi.yml
  capability_id: BC-400.60
  capability_id_l1: BC-400
  capability_name: Digital Marketing Management
  confidence: 0.82
  evidence: POST /v1/social/{accountNumber}/schedule  Schedule Social Post; POST /v1/social/open-url/performance/report  Social
    Open URL Performance Report
  reason: Scheduling, editing, publishing and performance-tracking of social posts is squarely social/digital
    marketing execution.
- tag: Contact
  spec_file: birdeye-contact-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.8
  evidence: Create or Update Contact; Get Contact; Delete Contact; Subscribe/Unsubscribe Customer
  reason: CRUD on customer/contact records plus communication permission — customer data management.
- tag: Competitor
  spec_file: birdeye-competitor-api-openapi.yml
  capability_id: BC-400.30
  capability_id_l1: BC-400
  capability_name: Market Intelligence Management
  confidence: 0.78
  evidence: '"get-business-competitors  Get Business Competitors"; "get-competitor-reviews  Get Competitor
    Reviews"; "/v1/competitors/competitive-insight/themes/{businessNumber}  get-theme-statistics"'
  reason: Operations register competitor businesses and return competitive-insight scores, themes and
    keyword statistics from competitor reviews — squarely competitive intelligence and customer insight,
    i.e. market intelligence management.
- tag: Contact V2
  spec_file: birdeye-contact-v2-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.78
  evidence: Upsert Contact; Retrieve Contact; Update Communication Preferences; Retrieve Opted-Out Contacts
  reason: Same contact master-record surface with communication preference/opt-out management; customer
    data management.
- tag: Competitor AI
  spec_file: birdeye-competitor-ai-api-openapi.yml
  capability_id: BC-400.30
  capability_id_l1: BC-400
  capability_name: Market Intelligence Management
  confidence: 0.75
  evidence: POST /v1/competitors/review  Retrieve Competitor Reviews; POST /v1/competitors/review/metrics  Retrieve
    Competitor Review metrics
  reason: Operations retrieve competitor review data and metrics — competitive intelligence / market insight,
    mapping to Market Intelligence Management.
- tag: Reviews
  spec_file: birdeye-reviews-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.75
  evidence: POST /v1/review/businessId/{businessId}  Get Reviews; PUT /v1/review/reply/business/{businessNumber}/review/{reviewId}  Post
    Review Reply
  reason: Retrieval, tagging and response to customer reviews is voice-of-customer / feedback handling
    rather than a transactional business capability.
- tag: GMB Products
  spec_file: birdeye-gmb-products-api-openapi.yml
  capability_id: BC-400.60
  capability_id_l1: BC-400
  capability_name: Digital Marketing Management
  confidence: 0.7
  evidence: Create Product Listing; Onboard Google Merchant Account; Add Products On a Location
  reason: Publishing and maintaining product listings on Google Business/Merchant channels — digital marketing
    presence management, not internal PLM.
- tag: Ticketing
  spec_file: birdeye-ticketing-api-openapi.yml
  capability_id: BC-430
  capability_id_l1: BC-430
  capability_name: Customer Service Management
  confidence: 0.7
  evidence: PUT /v1/ticket/{businessNumber}/create-ticket  Create ticket; POST /v1/ticket/{businessNumber}/comment-activity  Add
    Ticket Comments
  reason: Ticket creation, commenting and update on a customer-experience platform is customer service
    case handling; the evidence does not distinguish inquiry vs complaint sub-capability, so only the
    L1 is asserted.