generated: '2026-07-18'
method: searched
source: https://www.bolna.ai/docs/api-reference/rate-limiting
scope: >-
  Applied per organization (if the user belongs to one), otherwise per user.
  Org-scoped limits are shared across all users in the organization.
over_limit_status: 429
guidance: Apply exponential backoff and retry.
rate_limits:
- endpoint: /v2/agent/{agent_id}/executions
  limit_count: 500
  window: minute
- endpoint: /v2/agent/{agent_id}
  limit_count: 500
  window: minute
- endpoint: /call
  limit_count: 500
  window: minute
- endpoint: default (all other endpoints)
  limit_count: 1000
  window: minute
concurrency:
  description: Number of simultaneous active calls the account can run.
  check: GET /user/me -> concurrency.max / concurrency.current
  increase: Contact support@bolna.ai or upgrade plan.
batch_limits:
  min_scheduled_lead_time: 2 minutes
  start_rounding: Rounds up to next 10-minute mark
  scheduled_at_format: ISO 8601 with numeric offset (Z suffix rejected)
  max_csv_rows: Contact support for high-volume batches