aid: bots
name: Bots
kind: topic
description: >-
  An index and topic collection covering chatbots, conversational agents, and bot frameworks across messaging, voice, and customer experience channels. Bots are scripted or model-augmented conversational
  interfaces deployed inside Slack, Discord, Microsoft Teams, Telegram, WhatsApp, web chat widgets, and voice channels. This collection brings together developer-oriented bot frameworks like Microsoft Bot
  Framework, Botpress, Rasa, Botkit, Hubot, and Errbot alongside SaaS conversational platforms like Intercom, Drift, ManyChat, Tidio, Landbot, Dialogflow, IBM watsonx Assistant, and Amazon Lex. Bots in
  this collection are distinct from autonomous AI agents — they are conversational, channel-bound interfaces driven by intents, dialog flows, and integration triggers.
type: Index
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
tags:
- Chatbots
- Conversational AI
- Bot Framework
- Slack Bot
- Discord Bot
- Messaging
- Voicebot
- Customer Support Bot
tags_raw:
- Chatbots
- Conversational AI
- Bot Framework
- Slack Bot
- Discord Bot
- Messaging
- Voice Bot
- Customer Support Bot
url: >-
  https://raw.githubusercontent.com/api-evangelist/bots/refs/heads/main/apis.yml
created: '2026-05-19'
modified: '2026-05-19'
specificationVersion: '0.19'
apis: []
network:
- name: Amazon Connect
  url: https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/apis.yml
- name: Amazon Lex
  url: https://raw.githubusercontent.com/api-evangelist/amazon-lex/refs/heads/main/apis.yml
- name: Botpress
  url: https://raw.githubusercontent.com/api-evangelist/botpress/refs/heads/main/apis.yml
- name: Character.AI
  url: https://raw.githubusercontent.com/api-evangelist/character-ai/refs/heads/main/apis.yml
- name: Cisco Webex
  url: https://raw.githubusercontent.com/api-evangelist/webex/refs/heads/main/apis.yml
- name: Crisp
  url: https://raw.githubusercontent.com/api-evangelist/crisp/refs/heads/main/apis.yml
- name: Discord
  url: https://raw.githubusercontent.com/api-evangelist/discord/refs/heads/main/apis.yml
- name: Drift
  url: https://raw.githubusercontent.com/api-evangelist/drift/refs/heads/main/apis.yml
- name: Freshchat
  url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/apis.yml
- name: Google Assistant
  url: https://raw.githubusercontent.com/api-evangelist/google-assistant/refs/heads/main/apis.yml
- name: Google Chat
  url: https://raw.githubusercontent.com/api-evangelist/google-chat-integrations-for-workspace/refs/heads/main/apis.yml
- name: Google Cloud Dialogflow CX
  url: https://raw.githubusercontent.com/api-evangelist/google-cloud-dialogflow-cx/refs/heads/main/apis.yml
- name: Google Dialogflow
  url: https://raw.githubusercontent.com/api-evangelist/google-dialogflow/refs/heads/main/apis.yml
- name: HipChat
  url: https://raw.githubusercontent.com/api-evangelist/hipchat/refs/heads/main/apis.yml
- name: IBM Watson
  url: https://raw.githubusercontent.com/api-evangelist/ibm-watson/refs/heads/main/apis.yml
- name: Inworld
  url: https://raw.githubusercontent.com/api-evangelist/inworld/refs/heads/main/apis.yml
- name: Intercom
  url: https://raw.githubusercontent.com/api-evangelist/intercom/refs/heads/main/apis.yml
- name: LINE
  url: https://raw.githubusercontent.com/api-evangelist/line/refs/heads/main/apis.yml
- name: LivePerson
  url: https://raw.githubusercontent.com/api-evangelist/liveperson/refs/heads/main/apis.yml
- name: ManyChat
  url: https://raw.githubusercontent.com/api-evangelist/manychat/refs/heads/main/apis.yml
- name: Mattermost
  url: https://raw.githubusercontent.com/api-evangelist/mattermost/refs/heads/main/apis.yml
- name: MessageBird
  url: https://raw.githubusercontent.com/api-evangelist/messagebird/refs/heads/main/apis.yml
- name: Microsoft Bot Framework
  url: https://raw.githubusercontent.com/api-evangelist/microsoft-bot-framework/refs/heads/main/apis.yml
- name: Microsoft Copilot
  url: https://raw.githubusercontent.com/api-evangelist/microsoft-copilot/refs/heads/main/apis.yml
- name: Microsoft Power Virtual Agents
  url: https://raw.githubusercontent.com/api-evangelist/microsoft-power-virtual-agents/refs/heads/main/apis.yml
- name: Microsoft Teams
  url: https://raw.githubusercontent.com/api-evangelist/microsoft-teams/refs/heads/main/apis.yml
- name: Olark
  url: https://raw.githubusercontent.com/api-evangelist/olark/refs/heads/main/apis.yml
- name: Paradox
  url: https://raw.githubusercontent.com/api-evangelist/paradox/refs/heads/main/apis.yml
- name: Quora
  url: https://raw.githubusercontent.com/api-evangelist/quora/refs/heads/main/apis.yml
- name: Retell AI
  url: https://raw.githubusercontent.com/api-evangelist/retell-ai/refs/heads/main/apis.yml
- name: RingCentral
  url: https://raw.githubusercontent.com/api-evangelist/ringcentral/refs/heads/main/apis.yml
- name: Salesforce Einstein
  url: https://raw.githubusercontent.com/api-evangelist/salesforce-einstein/refs/heads/main/apis.yml
- name: Salesforce Service Cloud
  url: https://raw.githubusercontent.com/api-evangelist/salesforce-service-cloud/refs/heads/main/apis.yml
- name: Sendbird
  url: https://raw.githubusercontent.com/api-evangelist/sendbird/refs/heads/main/apis.yml
- name: Sinch
  url: https://raw.githubusercontent.com/api-evangelist/sinch/refs/heads/main/apis.yml
- name: Slack
  url: https://raw.githubusercontent.com/api-evangelist/slack/refs/heads/main/apis.yml
- name: Symphony
  url: https://raw.githubusercontent.com/api-evangelist/symphony/refs/heads/main/apis.yml
- name: Telegram
  url: https://raw.githubusercontent.com/api-evangelist/telegram/refs/heads/main/apis.yml
- name: Twilio
  url: https://raw.githubusercontent.com/api-evangelist/twilio/refs/heads/main/apis.yml
- name: Voiceflow
  url: https://raw.githubusercontent.com/api-evangelist/voiceflow/refs/heads/main/apis.yml
- name: Vonage
  url: https://raw.githubusercontent.com/api-evangelist/vonage/refs/heads/main/apis.yml
- name: WATI
  url: https://raw.githubusercontent.com/api-evangelist/wati/refs/heads/main/apis.yml
- name: WhatsApp
  url: https://raw.githubusercontent.com/api-evangelist/whatsapp/refs/heads/main/apis.yml
- name: Zendesk
  url: https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/apis.yml
- name: Zulip
  url: https://raw.githubusercontent.com/api-evangelist/zulip/refs/heads/main/apis.yml
common:
- type: Portal
  url: https://apievangelist.com
- type: GitHubOrganization
  url: https://github.com/api-evangelist
- type: Features
  data:
  - name: Channel Integration
    description: Bot platforms expose adapters that connect a single bot implementation to multiple messaging channels — Slack, Microsoft Teams, Discord, Telegram, WhatsApp, web chat, and voice — without rewriting conversation logic for each surface.
  - name: Intent Recognition and NLU
    description: Conversational AI platforms like Dialogflow, Amazon Lex, IBM watsonx Assistant, and Rasa classify user utterances into intents and extract entities, mapping free-text input to structured actions.
  - name: Dialog Flow Management
    description: Frameworks model multi-turn conversations as state machines, decision trees, or graph-based flows, tracking conversation context across turns and routing users through branching dialog paths.
  - name: Bot SDKs and Builder Tooling
    description: Developer SDKs like Microsoft Bot Framework, Botkit, Botpress, and Hubot provide opinionated abstractions for handling events, sending messages, building cards, and deploying bots to a runtime.
  - name: Low-Code Bot Builders
    description: SaaS platforms like ManyChat, Chatfuel, Tidio, and Landbot offer visual flow editors that let non-developers assemble bots through drag-and-drop nodes, templates, and conditional logic.
  - name: Human Handoff and Hybrid Conversations
    description: Customer support bots integrate with live agent platforms to escalate from automated flows to human agents when intents fall outside the bot's confidence threshold or scope.
  - name: Channel-Native Rich Messaging
    description: Bots emit channel-specific rich content — Slack blocks, Discord embeds, Teams adaptive cards, WhatsApp interactive lists — using a unified abstraction or channel-targeted payloads.
  - name: Voice and Telephony Bots
    description: Voice-bot platforms like Amazon Lex, Amazon Connect, Voiceflow, and Retell AI wire conversational logic into PSTN telephony, IVRs, and voice assistants.
- type: UseCases
  data:
  - name: Customer Support Automation
    description: Conversational bots in platforms like Intercom Fin, Drift, Freshchat, and Zendesk deflect common support questions, qualify tickets, and hand off to human agents with full conversation history.
  - name: Lead Qualification and Marketing
    description: Sales chatbots from Drift, ManyChat, and Landbot greet website visitors, qualify leads by asking screening questions, and route qualified prospects into CRM pipelines.
  - name: Internal Productivity and ChatOps
    description: Slack and Teams bots automate routine workflows — deploys, on-call alerts, polls, time tracking — bringing operations into the team's primary chat channel.
  - name: Conversational Commerce
    description: WhatsApp, Messenger, and Instagram bots powered by Sinch, MessageBird, WATI, and Twilio handle catalog browsing, order placement, payment collection, and shipping notifications.
  - name: HR and Recruiting Conversations
    description: Recruiting bots like Paradox Olivia screen candidates, schedule interviews, and answer FAQ across SMS, WhatsApp, and career-site chat.
  - name: IVR Modernization and Voice Bots
    description: Voice-bot frameworks from Amazon Lex, Google Dialogflow CX, and Voiceflow replace touch-tone IVRs with natural-language voice flows for contact centers.
  - name: Community and Moderation Bots
    description: Discord and Slack community bots handle onboarding, role assignment, moderation, polls, and gamification for online communities.
  - name: Knowledge Base Q and A
    description: Bots integrate with knowledge bases and retrieval systems to answer policy, product, and how-to questions in chat using grounded responses.
- type: Integrations
  data:
  - name: Slack
    description: Workplace messaging platform with a rich bot and app ecosystem; the de facto channel for ChatOps and internal automation bots.
  - name: Microsoft Bot Framework
    description: Microsoft's SDK and channel connector service for building bots that deploy across Teams, Web Chat, Direct Line, SMS, and other channels.
  - name: Google Dialogflow
    description: Google Cloud's conversational AI platform with intent classification, entity extraction, and Dialogflow CX visual flow builder.
  - name: Amazon Lex
    description: AWS conversational AI service for building text and voice bots, with native integration to Amazon Connect for contact-center voice flows.
  - name: Botpress
    description: Open-source conversational AI platform with a visual flow builder, NLU engine, and channel integrations for self-hosted bots.
  - name: Intercom
    description: Customer messaging platform with the Fin AI agent and a long-standing chatbot product for support deflection and proactive messaging.
  - name: Twilio
    description: Cloud communications platform exposing SMS, WhatsApp, voice, and chat channels that bot frameworks plug into for omnichannel deployment.
  - name: ManyChat
    description: Low-code chatbot builder focused on Messenger, Instagram, WhatsApp, and SMS for marketing and conversational commerce.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
humanURL: https://apievangelist.com