aid: brightback
name: brightback
description: >-
  Brightback (now Chargebee Retention) is a churn-prevention and cancellation-
  experience platform for subscription businesses. When a customer clicks
  "cancel," Brightback intercepts the flow with a personalized, hosted save
  experience — targeted offers, surveys, and deflection paths — driven by
  customer and billing context passed from the merchant. Founded as a
  standalone SaaS backed by Point Nine and other investors, Brightback was
  acquired by Chargebee in 2021 and operates as Chargebee Retention. Developers
  integrate via the brightbackjs client library or a server-side pre-cancel API
  that returns a unique Cancel Session URL, with HMAC-SHA-512 signed requests for
  backend calls.
url: https://raw.githubusercontent.com/api-evangelist/brightback/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- point-nine
x-tier: stub
x-tier-reason: portfolio-lead
x-acquired-by: chargebee
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://logo.clearbit.com/brightback.com
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-18'
tags:
- Company
- Churn Prevention
- Customer Retention
- Subscriptions
- Cancellation
- SaaS
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
apis:
- aid: brightback:brightback-retention-api
  name: brightback Retention API
  description: The Retention API from brightback — 1 operation(s) for retention.
  humanURL: https://help.brightback.com/article/171-precancel-api
  baseURL: https://app.brightback.com
  tags:
  - Retention
  properties:
  - type: OpenAPI
    url: openapi/brightback-retention-api-openapi.yml
common:
- type: Documentation
  url: https://www.chargebee.com/docs/retention/installing-chargebee-retention.html
- type: APIReference
  url: https://help.brightback.com/article/171-precancel-api
- type: Support
  url: https://help.brightback.com
- type: GitHubOrganization
  url: https://github.com/brightback
- type: StatusPage
  url: https://status.chargebee.com/
- type: Website
  url: https://brightback.com
- type: Packages
  url: packages/brightback-packages.yml
- type: SDKs
  url: packages/brightback-packages.yml
- type: Authentication
  url: authentication/brightback-authentication.yml
- type: Conventions
  url: conventions/brightback-conventions.yml
- type: ErrorCatalog
  url: errors/brightback-problem-types.yml
- type: Lifecycle
  url: lifecycle/brightback-lifecycle.yml
- type: Conformance
  url: conformance/brightback-conformance.yml
- type: DataModel
  url: data-model/brightback-data-model.yml
- type: MCPServer
  url: mcp/brightback-mcp.yml
- type: AgentSkill
  url: skills/_index.yml
- type: LLMsTxt
  url: llms/brightback-llms.txt
- type: DomainSecurity
  url: security/brightback-domain-security.yml
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence