generated: '2026-07-25'
method: searched
source: >-
  https://help.bymiles.co.uk/hc/en-us/articles/31682833887517-By-Miles-2026-Company-Update
  and the By Miles homepage banner
note: >-
  This is a COMPANY lifecycle record, not an API lifecycle record. By Miles
  publishes no public API, so there is no versioning scheme, no deprecation
  policy, no Sunset/Deprecation header contract and no API status page to
  capture. What exists instead is a dated, publicly announced wind-down of the
  brand itself, which is the material lifecycle fact for anyone evaluating this
  provider.
versioning:
  scheme: none
  current: null
  docs: null
  evidence: >-
    No public API, so no version identifier is exposed. The private
    api.bymiles.co.uk AWS API Gateway returns 403 ForbiddenException on every
    path including /v1/openapi.json.
deprecation:
  policy_url: null
  sunset_header: false
  evidence: >-
    No RFC 8594 Sunset/Deprecation header contract, and no API deprecation
    policy page. The company wind-down notice below is consumer prose, not an
    API deprecation policy, and is therefore deliberately NOT wired as a
    Deprecation pointer.
sla:
  url: null
  uptime_target: null
status_page:
  url: null
  evidence: >-
    status.bymiles.co.uk does not resolve (curl exit 000, no DNS). No
    Statuspage.io, Better Stack or equivalent status host was found.
deprecated_operations: []
company_lifecycle:
  launched: '2017'
  founded: '2016'
  acquired:
    by: Direct Line Group
    date: '2023-04'
  parent_change:
    by: Aviva plc
    note: Aviva acquired Direct Line Group; By Miles is now part of the Aviva group of companies.
  wind_down:
    announced: '2025-11-10'
    new_business_quotes_ceased: '2025-11-26'
    renewal_quotes_ceased: '2026-01-06'
    existing_policies: run to expiry, serviced through the mobile app and web dashboard
    reason: >-
      "By Miles is part of the Direct Line Group, which has recently gone through
      a change of ownership and is now part of Aviva. A change in strategy means
      they're focusing investment on other brands - such as Aviva, Direct Line
      and Churchill."
    source: https://help.bymiles.co.uk/hc/en-us/articles/31682833887517-By-Miles-2026-Company-Update
    homepage_banner: We're no longer offering quotes for new customers.
  implication: >-
    Any latent chance of a future partner or public API from this brand is
    effectively closed. Treat this record as historical.
support_channels:
- type: HelpCenter
  url: https://help.bymiles.co.uk/hc/en-us
- type: Email
  url: mailto:support@bymiles.co.uk
- type: Email
  url: mailto:hello@bymiles.co.uk
- type: LiveChat
  note: Live chat, weekdays plus weekends and bank holidays, 10am - 4pm UK time.
document_versions:
- document: Information Security Management System policy
  version: '2.1'
  updated: '2026-05-20'
  url: https://www.bymiles.co.uk/information-security
- document: Terms of business
  updated: '2026-06-09'
  url: https://www.bymiles.co.uk/terms-of-business
- document: Privacy notice
  updated: '2026-06-08'
  url: https://www.bymiles.co.uk/privacy-notice
- document: Terms of use
  updated: '2018-02-22'
  url: https://www.bymiles.co.uk/terms
- document: Security vulnerability reporting policy
  updated: '2020-10-15'
  url: https://www.bymiles.co.uk/security-vulnerability-reporting-policy