aid: capacity

name: Capacity

image: https://capacity.com/wp-content/uploads/2023/01/2021-Homepage-Header-03-with-Security-Badges-1500x1030-1.webp

description: 'Capacity provides a unified CX automation platform that leverages AI agents to automate, assist, analyze, and engage customers across voice, chat, SMS, email, and web channels. Founded in 2017 and part of the Equity.com incubator, it serves over 20,000 organizations, handling billions of automated interactions. The platform offers AI knowledge orchestration, real‑time agent assist, analytics, outbound campaigns, and industry‑specific solutions, aiming to reduce support costs and improve customer experiences.'

url: https://raw.githubusercontent.com/api-evangelist/capacity/refs/heads/main/apis.yml

x-type: company

x-source: harvest:secondary-market

x-tier: profiled
x-tier-reason: enrichment pass 2026-10-07 (modular-v1; was harvest)

specificationVersion: '0.20'

created: '2026-10-06'

modified: '2026-10-06'

tags:
- Company
- AI
- Customer Experience
- Automation
- Platform
- SaaS

maintainers:
- name: Capacity Team
  email: info@capacity.com

common:
- type: LLMsTxt
  url: llms/capacity-llms.txt
- type: SecurityTxt
  url: well-known/capacity-status-security.txt
- type: WellKnown
  url: well-known/capacity-well-known.yml
- type: Hosts
  url: hosts/capacity-hosts.yml
- type: Vendors
  url: vendors/capacity-vendors.yml
- type: SDKs
  url: packages/capacity-packages.yml
- type: Packages
  url: packages/capacity-packages.yml
- type: Support
  url: https://support.capacity.com/
- type: StatusPage
  url: https://status.capacity.com/
- type: Security
  url: https://capacity.com/security/
- type: PrivacyPolicy
  url: https://capacity.com/privacy-policy/
- type: Pricing
  url: https://capacity.com/pricing/
- type: Newsroom
  url: https://capacity.com/press/
- type: Login
  url: https://capacity.com/login/
- type: Blog
  url: https://capacity.com/blog/
- type: GettingStarted
  url: https://support.capacity.com/folder/335e2350-2788-491b-9bd6-92fdd048b81d
- type: DomainSecurity
  url: security/capacity-domain-security.yml
- type: Website
  url: https://capacity.com/

apis: []

x-coverage:
  state: unreadable
  reason: no-machine-readable-spec
  detail: OpenAPI spec not found at standard endpoints on api.capacity.com (all returned 404)
  evidence:
    - url: https://api.capacity.com/openapi.json
      status: 404
  checked: '2026-10-06'
x-enrichment:
  date: '2026-10-07'
  status: enriched
  artifacts_added: 9
  pass: modular-v1
  engine: identity=local,contract=local,surfaces=local,docs=local,regulatory=local