aid: centerforce-technologies
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/centerforce-technologies.png
name: CenterForce Technologies
description: >-
  CenterForce Technologies was a Bethesda, Maryland software company that built
  workforce-optimization, workforce-management, and performance-analytics software
  for contact centers. It partnered with Concerto Software for nearly a decade
  before Concerto acquired it on 2004-04-26 to pair CenterForce's workforce and
  contact-center management tools with Concerto's ACD, IVR, and email contact-channel
  products. Concerto was itself taken private in 2005 and rebranded as Aspect Software
  in 2007, absorbing the former CenterForce workforce-optimization product line. The
  company raised roughly $6.01M; investors included Battery Ventures, Piper Sandler,
  Aspect Software, and SightLine Partners. It surfaced in the API Evangelist network
  as a Battery Ventures portfolio lead. Enrichment (2026-07-18) confirmed it is a
  long-defunct, acquired entity with no independent website, developer portal, or API
  surface; there is nothing to catalog.
url: https://raw.githubusercontent.com/api-evangelist/centerforce-technologies/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- battery-ventures
x-tier: stub
x-tier-reason: portfolio-lead
x-status: defunct
x-defunct: true
x-acquired: true
x-acquired-by: concerto-software
x-acquired-date: '2004-04-26'
x-successor: aspect-software
x-headquarters: Bethesda, Maryland, United States
x-investors:
- battery-ventures
- piper-sandler
- aspect-software
- sightline-partners
x-enrichment-note: >-
  2026-07-18 enrichment pass — company acquired by Concerto Software in 2004 and folded
  into Aspect Software; no live web/API surface, package, or developer program exists.
  No API artifacts were fabricated. This lead is closed for artifact enrichment.
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-18'
tags:
- Company
- Contact Center
- Call Center
- Workforce Optimization
- Workforce Management
- Contact Center Analytics
- Enterprise Software
- Acquired
- Defunct
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence